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Help Desk Software
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In my old job, I created a simple one using MS Access 2000. It was for an office of about 12 people though, and it wasn't entirely busy, so Access worked well. Had it been for many more people, I would've been stuck as they (like most companies) were reluctant to spend money, but didn't understand that they sometimes need to speculate to accumulate.
They don't realise that Help Desk & Problem Management applications don't grow on trees!
They don't realise that Help Desk & Problem Management applications don't grow on trees!
and you can customise bugzilla easialy for your needs due to source code
If i am helpful, please give me reputation points.
www.helpdesksoftware.com.au have a simple and easy to use help desk software solution. If you're after something that is easy to install and use without the fuss, give this one a go.
Last edited by HelpDeskAus; Jul 10th, 2008 at 8:04 am. Reason: mis spelt word.
Try Kayako Support Suite
www.kayako.com
Owned license $499, hosted $19.95
It has so many feature, runs on linux, windows
www.kayako.com
Owned license $499, hosted $19.95
It has so many feature, runs on linux, windows
Remedy (at least as implemented where I am employed) is HORRIBLE, the helpdesk staff here do nothing but complain about it all day long. I thank my stars that I really only have to use it to close the odd ticket.
As an internal bug tracker we have implemented zenTrack. The price (opensource freeware) is right, support is OK from forums but there's no tech to call at 3am if things break. I don't know about it's scalability though.
As an internal bug tracker we have implemented zenTrack. The price (opensource freeware) is right, support is OK from forums but there's no tech to call at 3am if things break. I don't know about it's scalability though.
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