Want to buy a Dell machine loaded with Linux? Shame, as it appears that Dell Europe would really rather you bought a Windows-powered one, despite having a website devoted entirely to selling Dell Ubuntu laptops. And, oh boy, does it use some strange arguments to dissuade you from becoming a…
DEll is a horrible company. I can say that as a former employee, I worked in their support department. Now there was a short brief time that those hired to provide support, was picky chosen employees. Then it came close, within days of Christmas & Dell sat nearly 100 UNQUALIFIED people just have warm bodies sitting in chairs anwering the phone on and after Christmas. Literaly hiring the guy who chose the answer 'compact disc', when asked what medium loses it memory storage when power is lost. Seriously they hired that guy. Every day I read RED NOTES, the RED NOTES cannot be read to customers. For example, a certain model was sold, even though the cpu or the ram WILL fail... probably melt infact. A class action law suit was lost by DEll on this issue. The warranty was extended by 2 years on all these fail by design laptops (The Dell 'L' word). What did Dell do for these people that won a lawsuit against them? Easy... Dell is unable to do anything but cycle broken parts from customer a to customer b, and give custoimer b to customer c & so on for 2 years. Meanwhile making each customer wait at least a month to have laptop sent to depot (for repair). Repeat this at least 3 times and scream really loud at me, then my boss may have possibly signed off on a new replacement for you. Why is Dell unable to ever do anything else ( because they refuse to buy extra parts when taking orders). Every day they have say 100 computers to build, so they order exactly enough parts to build 100 computers. All spare parts come from returns.
Nobody at Dell Support has any idea how to help you with Linux. (there was a few but they all have Linux Administrator jobs now). In fact the U.S. companies taking support calls did such a bad job they were demoted to chat support for Canada. Now you have to call India.
Oh and if you ever wondered if they support person on the phone, has tree charts & drop down menus to follow through, with (+-) symbols, like you file manager, and these are the questions you are being asked, which is why they wont help you unless you (try their step). Well thats cause they do have step by step guides, and your answers lead them to the answer. Sounds great except almost always they end at a dead end without a resolution. Us smart employees just learned to to trick out the logging system to believe we used the step by step, and we all quit.
Lastly, why did i say the laptop is the Dell 'L' word? I was not allowed to say the word Laptop, I had to say notebook or portable computer. Why? obviously cause they were sued for burning someone lap.
naphets
Junior Poster in Training
65 posts since Feb 2013
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