jime0726 0 Junior Poster in Training

i have a problem with a few users using terminal server....i have configured terminal server to disconnect users after 3hrs of being idle, then log them off 2hrs after theyve been disconnected....the problem is a few users log on and within minutes, they're disconnected or logged off. to troubleshoot this, i've asked questions about what types of firewalls are installed on their computers, if any, just to start somewhere. i figured that if zone alarms or win xp firewall with no exceptions could be enabled and those maybe kicking them out...no response back yet, but does anyone else know what is causing the connection to drop even though their internet is still working?? any ideas would be helpful...thanks!

also, its a windows 2k server with terminal server 2k installed....building a 2k3 server currently but i'd like a temporary or even permanent workaround if possible.