when I open a new web page, it also just sits there, I have to hit stop and refresh for it to load.
Yes, your TCP/IP software has been corrupted; that's what the following entries in your log are indicating:
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
Also, you are running HJT from within a Temp directory. You need to create a separate folder for HJT (like C:\HijackThis or C:\Spyware Tools\HijackThis) and run it from there. Do that, and repost your log.
To get rid of the Bridge.dll error, have HJT fix fix the following entry:
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
DMR
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Also, Download LSPfix from here
On the opening screen, click the "I know what I'm doing" checkbox. Check all instances of "osmim.dll" (and nothing else), and move them to the "Remove" pane. Then click Finish.
crunchie
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crunchie
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Your log looks clean, so the problem must be somewhere else. (I was wrong about the " O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll" entry in your log; that entry is valid.)
When did the download/page load problems first start, and had you changed/added/removed any software or hardware around that time?
DMR
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No, Ad Aware and SpyBot would not have caused this.
You can reinstall your TCP/IP stack, although given the fact that you have the neoteris addition to your winsock configuration, that will probably get wiped out in the process. I can't find enough information that the moment to say whether this will be a problem or not; but if you want to remove and reinstall/reset your TCP/IP stack you can try this:
http://support.microsoft.com/?kbid=299357
or this (note that this method involves editing the Windows Registry; follow the steps exactly, as making a mistake when editing the Registry can be fatal!):
Step 1: Delete the WINSOCK registry keys
START | RUN | REGEDIT
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock
Delete the Key
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2
Delete the Key
Reboot your machine (Do not skip this step).
Step 2: Install TCP/IP on top of itself
START | RUN | NCPA.CPL (no dialog box will open)
Right click on the your Network Connection
Select Properties
Click Install
Click Protocol
Click Add
Click Have Disk
Type the path to the nettcpip.inf file, for example: c:\windows\inf,
Click OK
You should now see "Internet Protocol (TCP/IP)" in the list of available protocols.
Select TCP/IP
Click OK.
Restart the computer
DMR
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The netsh command doesn't always work; try the manual deletion/reinstallation instructions I posted; they've always worked for me:
Step 1: Delete the WINSOCK registry keys
START | RUN | REGEDIT
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock
Delete the Key
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2
Delete the Key
Reboot your machine (Do not skip this step).
Step 2: Install TCP/IP on top of itself
START | RUN | NCPA.CPL (no dialog box will open)
Right click on the your Network Connection
Select Properties
Click Install
Click Protocol
Click Add
Click Have Disk
Type the path to the nettcpip.inf file, for example: c:\windows\inf,
Click OK
You should now see "Internet Protocol (TCP/IP)" in the list of available protocols.
Select TCP/IP
Click OK.
Restart the computer
DMR
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Not everything may have been fixed, as you could still have issues with some of your TCP/IP settings. Given that you say that you installed a router and then removed it, there are a few things that would have changed in all of that.
Try this:
Under your Start menu, click on the "Run..." option, type the following in the resulting dialog box, and hit "OK":
command
This should open a DOS window. Type the following at the command prompt:
winipconfig
This will list all of the IP info as it is currently set on your machine. Post the exact results that are listed here; that will at least tell us if your network settings are correct for your current setup.
DMR
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Unfortunately, the IP address, gateway IP, subnet mask, etc. are what I wanted to see to make sure they were valid and correct.
DMR
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OK, that's what I wanted to see. IP addresses in the range of 172.16.x.x. - 172. 31.x.x, with a subnet mask of 255.255.0.0, are private non-routeable IP addresses. That is, they are only for use on an intenal network and cannot be used on the Internet.
Given that, tell us what sort of network you are connected to, because if you're currently connecting directly to your ISP through your modem those IP settings won't work. Tell us what type of Internet connection you have as well (cable, DSL, etc.).
Also- are you setting your IP information manually, or are you supposed to be obtaining that info automatically via DHCP or PPPoE? The command "ipconfig /all" should indicate that.
Lastly, the following indicates that you have IPv6 installed, but it's highly unlikely that you actually need it at this point (the technology is not widely deployed at all yet), and it might be compounding your problem:
"Tunnel adapter Teredo Tunneling Pseudo-Interface:"
You can remove it by opening a DOS box while logged in to an account with administrative priveleges and typing the following command:
ipv6 uninstall
DMR
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Just a thought, but DSL services usually require that you use the PPPoE protocol instead of DHCP to automatically obtain your IP info from them (when your computer is directly connected to the DSL modem). However, when you had the router in the equation, it probably did use the DHCP protocol to to give your computer its IP info.
- If you haven't tried this already; with the computer connected directly to the modem:
* Remove power to the DSL modem.
* Shut down the computer.
* Plug the modem back in, turn it on, and let it go through its startup sequence and stabilize (that is, wait until all of its lights have stopped flashing).
* Turn on the computer.
* Try connecting again, and if that doesn't work run the ifconfig /all command and let us know if any of the values have changed since your last post (also let us know if you get any error messages along the way).
DMR
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