What operating system is your computer running, and what anti virus software are you running? What happens when you right click on the cross? Have you run your anti virus software today - i.e. scanned for malicious ware or viruses?

hi rose

i am using windows xp. I have the norton internet security which came with it and also AVG which i downloaded when i first got my computer. the red circle with the white x is in my taskbar next to the clock almost all the time when i try to right click on it nothing happens but a yellow bubble does pop up from it sometimes that says secruirty alert. when i try to do ctr alt delete a window pops up saying that the task manager has been disabled by the administrator.

there is also another medium sized window that pops up and say spyware alert. it contiues to say that "worm.32.net sky has been detected on your machine. the cirus is distributed via the internet and active x objects. the worm has its own smtp engine which means it gathers e-mails from your local computer and re distributes itself In the worst case it can allow attackers to access your computer stealing passwprds and personal data. the process should be removed from your system" and the it asks me yes or no to remove it but i have just been saying no. i found this other thing online which i am currently running called the symantec W32.Netsky fixtool 1.12.0. should I let that keep running?

the thing that i was running said it found nothing but i still have the virus

SOMEONE PLEASE HELP

Alright, I'll see what I can do for you.

First and foremost, pick either AVG or Norton (which edition of Norton is it? 2007 or later? Or earlier?) Uninstall the other. The two anti-virus programs are likely conflicting and neither is likely working correctly. I highly recommend keeping AVG. To be safe, I also recommend reinstalling AVG so that any damage it may have received from Norton (and perhaps the virus in question) may be fixed.

Fully update and run a full scan with whatever you chose to keep.

Next, download HijackThis http://www.download.com/Trend-Micro-...-10227353.html run a scan and post the log here.

In the interim, while you're waiting for a diagnosis from the community, you can take the shotgun approach to getting rid of this virus. Try running several free online scans. Here's the ones I know about:


CA Virus Scan: http://www.ca.com/us/securityadvisor...info/scan.aspx

CA Malware Scan: http://www.ca.com/us/securityadvisor/pestscan/

Trend Micro HouseCall http://housecall.trendmicro.com/

Microsoft Live OneCare Safety Scanner http://onecare.live.com/site/en-us/default.htm

BitDefender Free Online Scanner http://www.bitdefender.com/scan8/ie.html

McAfee FreeScan http://us.mcafee.com/root/mfs/default.asp?affid=294

Windows Malicious Software Removal Tool http://www.microsoft.com/security/ma...e/default.mspx

Symantec Security Check http://security.symantec.com/sscv6/d...d=ie&venid=sym

Panda ActiveScan http://www.pandasecurity.com/usa/

---Under this line does not remove, only finds, threats---

Webroot Antispyware Scan: http://www.webroot.com/En_US/land-sp...-freescan.html

Kaspersky Free Virus Scan http://www.kaspersky.com/virusscanner (I get a lot of false positives with this scan)

Prevex free scan: http://info.prevx.com/downloadcsi.asp

*note* I had to reconstruct this list as I had some problems with the notepad file that contained it. Tell me if there are any bad/broken links!

Also, if you have the time, you can set up an Ultimate Boot CD (www.ubcd4win.com). The website has very straightforward instructions. I recommend doing this on another computer.

Additionally, try downloading and updating A-squared free http://www.emsisoft.com/en/software/free/ and/or avg antispyware free.grisoft.com. While you're there, you can also try AVG antirootkit, just for kicks.

Once you're fully updated on all your antispyware/antivirus, boot into safemode and run full scans. This is your best option short of the UBCD.


Try some of these, if not all, and post back with that HijackThis log ASAP!

Good luck!

--The Comodore

thanks for helping me here is my logfile

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:13:36 AM, on 1/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Vongo\VongoService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Multimedia Mouse Driver\MouseDrv.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Common Files\AOL\1161961895\ee\aolsoftware.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Multimedia Keyboard & Mouse Driver\PS2USBKbdDrv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Seekmo\bin\10.0.345.0\SeekmoSA.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Seekmo\bin\10.0.345.0\OEAddOn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\QdrModule\QdrModule11.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\QdrPack\QdrPack12.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\Webshots\Webshots.scr
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Seekmo\bin\10.0.345.0\Srv.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\SpyNoMore\SNM.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\FirstClass\fcc32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.collegehumor.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TY...lion&pf=laptop
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Seekmo /fleok=1D8A83A5C2ED127E9FAE75760EA83FA5EF80752B9499803B2A2303766A - {07AA283A-43D7-4CBE-A064-32A21112D94D} - C:\Program Files\Seekmo\bin\10.0.345.0\HostIE.dll
O2 - BHO: SXG Advisor - {65990097-F699-4216-9270-80572B89D23F} - C:\WINDOWS\dopfwrlgfm.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: BndBlock4 BHO Class - {8F9E2BE3-766D-4831-BB0E-766D5B819995} - C:\Program Files\QdrDrive\QdrDrive9.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Seekmo - {07AA283A-43D7-4CBE-A064-32A21112D94D} - C:\Program Files\Seekmo\bin\10.0.345.0\HostIE.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
O3 - Toolbar: The egodktf - {00C1B214-1408-4F51-90AE-7EDAC2FAC36E} - C:\WINDOWS\egodktf.dll (file missing)
O4 - HKLM\..\Run: [WireLessMouse] C:\Program Files\Multimedia Mouse Driver\StartAutorun.exe MouseDrv.exe
O4 - HKLM\..\Run: [WireLessKeyboard] C:\Program Files\Multimedia Keyboard & Mouse Driver\StartAutorun.exe PS2USBKbdDrv.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [SeekmoSA] "C:\Program Files\Seekmo\bin\10.0.345.0\SeekmoSA.exe"
O4 - HKLM\..\Run: [SeekmoOE] C:\Program Files\Seekmo\bin\10.0.345.0\OEAddOn.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [QdrModule11] "C:\Program Files\QdrModule\QdrModule11.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [QdrPack12] "C:\Program Files\QdrPack\QdrPack12.exe"
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=pavilion&pf=laptop
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Cu...ataManager.CAB
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1154830972921
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O18 - Filter hijack: text/html - {07851C6A-1C43-41d9-8319-BC89154A8C00} - C:\Program Files\RcvSystem\httpdchk.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O21 - SSODL: aslpmqk - {145E1BBB-E455-4181-BBA7-DCE0DB80D13C} - C:\WINDOWS\aslpmqk.dll (file missing)
O21 - SSODL: bxsnvqt - {F5CCC53C-7FDA-4772-B185-F9D77588989D} - C:\WINDOWS\bxsnvqt.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe

--
End of file - 15223 bytes

bump

could someone at least analyze my hijack log? please

im glad to help you i have had this virus/spyware combo myself

im gonna have you download a few things before we get started

download CCleaner from the link in my signature....

and also i would like to suggest switching to something else other than norton im gona go ahead and suggest mcafee because thats what i use