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Mar 7th, 2008
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Re: Cannot find server or DNS Error - please help!

This is what I got back from Jotti. Here you go!

Service
Service load:
0% 100%
File: wininet.dll
Status:
OK
MD5: 6626545292428ae1ed5b4237404b346a
Packers detected:
-
Bit9 reports: No threat detected, but known vulnerabilities exist (more info)
Scanner results
Scan taken on 08 Mar 2008 03:24:59 (GMT)
A-Squared
Found nothing
AntiVir
Found nothing
ArcaVir
Found nothing
Avast
Found nothing
AVG Antivirus
Found nothing
BitDefender
Found nothing
ClamAV
Found nothing
CPsecure
Found nothing
Dr.Web
Found nothing
F-Prot Antivirus
Found nothing
F-Secure Anti-Virus
Found nothing
Fortinet
Found nothing
Ikarus
Found nothing
Kaspersky Anti-Virus
Found nothing
NOD32
Found nothing
Norman Virus Control
Found nothing
Panda Antivirus
Found nothing
Rising Antivirus
Found nothing
Sophos Antivirus
Found nothing
VirusBuster
Found nothing
VBA32
Found nothing
Reputation Points: 10
Solved Threads: 0
Light Poster
ere8 is offline Offline
27 posts
since Feb 2008
Mar 8th, 2008
0

Re: Cannot find server or DNS Error - please help!

Hi ere

Logs look fine, let's troubleshoot those updates.

Open HijackThis and click Open the Misc Tools section, under System Tools click Open uninstall manager... and click Save list. Save it to HijackThis directory and post the entire contents of uninstall_list.txt here.
Reputation Points: 11
Solved Threads: 10
Junior Poster
MoralTerror is offline Offline
127 posts
since Jul 2007
Mar 8th, 2008
0

Re: Cannot find server or DNS Error - please help!

Here you go:

3ivx MPEG-4 5.0 Decoder (remove only)
Access ThinkPad
Ad-Aware 2007
Adobe Acrobat 5.0
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
ALOT eMusic Toolbar
AOL Instant Messenger
Apple Mobile Device Support
Apple Software Update
AVG Anti-Spyware 7.5
Burn4Free CD and DVD
Burn4Free Toolbar
ccCommon
DVDExpress
eMusic Download Manager 3.0
Finale NotePad 2006
HijackThis 2.0.2
Hotfix for Windows Media Format SDK (KB902344)
IBM Access Connections
IBM RecordNow
IBM ThinkPad Access Support
IBM ThinkPad Power Management Driver
IBM TrackPoint Accessibility Features
IBM TrackPoint Support
IBM Update Connector
Icons
ImageMixer VCD/DVD2 for OLYMPUS
Intel(R) PRO Ethernet Adapter and Software
Internet Worm Protection
iPod for Windows 2006-06-28
iTunes
Java(TM) 6 Update 3
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Lucent Technologies Soft Modem AMR
Macromedia Flash Player 8
Microsoft .NET Framework 2.0
Mozilla Firefox (2.0.0.12)
MSN Music Assistant
My Web Search (My Fun Cards)
Napster
Napster Burn Engine
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
NoteBurner 2.11
OLYMPUS Master
OpenOffice.org 2.0
QuickTime
S3Display
S3Gamma2
S3Info2
SPBBC
SuperSavage and Utilities
Symantec
ThinkPad Configuration
ThinkPad Software Installer
Uninstall PC-Doctor
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB823559
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB842773
Windows XP Hotfix - KB888162
Windows XP Hotfix (SP1) [See Q329048 for more information]
Windows XP Hotfix (SP1) [See Q329390 for more information]
Windows XP Hotfix (SP1) [See Q329441 for more information]
Windows XP Hotfix (SP1) [See Q329834 for more information]
Windows XP Hotfix (SP1) Q329170
Windows XP Hotfix (SP1) Q810577
Windows XP Hotfix (SP1) Q810833
Windows XP Hotfix (SP1) Q817606
Windows XP Hotfix (SP2) [See Q329115 for more information]
Windows XP Service Pack 2
Reputation Points: 10
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Light Poster
ere8 is offline Offline
27 posts
since Feb 2008
Mar 10th, 2008
0

Re: Cannot find server or DNS Error - please help!

Hi ere

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 5 and save it to your desktop.
  • Scroll down to where it says "The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
  • Click the "Download" button to the right.
  • Read the License Agreement and then check the box that says: "Accept License Agreement". The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u5-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      • Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

----------------------------

From Control Panel > Add/Remove Progams uninstall the following

ALOT eMusic Toolbar
My Web Search (My Fun Cards)
Windows XP Hotfix (SP2) [See Q329115 for more information]
Windows XP Service Pack 2



Reboot the PC for changes to take effect then visit Windows Update and try updating to SP1a again. Let us know how that goes.
Reputation Points: 11
Solved Threads: 10
Junior Poster
MoralTerror is offline Offline
127 posts
since Jul 2007
Mar 12th, 2008
0

Re: Cannot find server or DNS Error - please help!

Hello!

I did everything you laid out in your last post, and all seemed to go relatively smoothly. I did get the following error message when I tried to uninstall My Web Search (My Fun Cards), so I was unable to install it:

Error Loading C:\PROGRA~\MYWEBS~1\bar\1.bin\mwsbar.dll
The specified module could not be found.


Also, when I first restarted the computer after installing SP1a I got an error message concerning Norton Antivirus, that said something to the effect of "this program isn't working and your computer is unprotected, restart your computer now". (I restarted, and didn't get the error message again. Presumably it's fine now?)

Those were the only two hiccups.

Thanks again, and I'll await further instructions!

- ERE

PS - Perhaps it's worth noting that IE is still non-functional. (But I'm learning to love Firefox.)
Reputation Points: 10
Solved Threads: 0
Light Poster
ere8 is offline Offline
27 posts
since Feb 2008
Mar 12th, 2008
0

Re: Cannot find server or DNS Error - please help!

Hi Ere

Firefox is a good browser. Most exploits are crafted to take advantage of an IE weakness so it's a good idea to use Firefox for your normal browsing and IE only when required.

Open HijackThis and click Open the Misc Tools section, under System Tools click Open uninstall manager, highlight MyWebSearch and click delete

Install IE Tab for Firefox.

Go to Kaspersky Online Scanner. Right-click anywhere on that page and select View in IE Tab and perform a scan.

Answer Yes, when prompted to install an ActiveX component.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded click on NEXT
  • Locate the Scan Settings button & configure to:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK & have it scan My Computer
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.

Post the Kaspersky report along with a new HijackThis log
Reputation Points: 11
Solved Threads: 10
Junior Poster
MoralTerror is offline Offline
127 posts
since Jul 2007
Mar 12th, 2008
0

Re: Cannot find server or DNS Error - please help!

I got the following error message when I tried to install IE Tab:

IE Tab 1.5.20080310 could not be installed because it is not compatible with Firefox 2.0.0.12. (IE Tab 1.5.20080310 will only work with Firefox version from 3.0b3 to 3.0b5pre)

I found Firefox 3.0b4 online - should I go ahead and download that version and then try to install IE Tab?

Thanks!
Reputation Points: 10
Solved Threads: 0
Light Poster
ere8 is offline Offline
27 posts
since Feb 2008
Mar 12th, 2008
0

Re: Cannot find server or DNS Error - please help!

No please try this link for the older version of IE Tab
Reputation Points: 11
Solved Threads: 10
Junior Poster
MoralTerror is offline Offline
127 posts
since Jul 2007
Mar 13th, 2008
0

Re: Cannot find server or DNS Error - please help!

I downloaded IE Tab, but I'm running into a problem with the Kaspersky online scanner. When I click on the link you included in your previous post, it takes me right to the license agreement. When I try to click "agree", nothing happens. I've tried it over and over, but I can't get past the license agreement. I also tried googling "Kaspersky Online Scanner", and the google result takes me to the same page with the license agreement. (I can't right click on the license agreement page, so I can't open that page in IE Tab.)
Reputation Points: 10
Solved Threads: 0
Light Poster
ere8 is offline Offline
27 posts
since Feb 2008
Mar 13th, 2008
0

Re: Cannot find server or DNS Error - please help!

ok sorry about that, here's the link to the page before the agreement http://www.kaspersky.com/virusscanner
Reputation Points: 11
Solved Threads: 10
Junior Poster
MoralTerror is offline Offline
127 posts
since Jul 2007

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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