No one is helping me, & the computer is getting worse.

Hi Michelle,

Sorry - It is like this in all the various support forums. The demand for assistance far outweighs the supply of knowledgeable volunteers!

Let's get you started on the road to recovery:
Please do the following:

Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

• DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
• Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by Clicking Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt

NEXT:

• Download combofix.exe by sUBs to your computer's Desktop.
  
• Alternate Download
  
• (If you already have a previous version, delete it and download a new version).
• Double click combofix.exe & follow the prompts.
  Note: Combofix will automatically disconnect your Internet connection when it runs, do not reconnect it.

When it finishes, it ought to

• Produce a log for you. ( C:\ComboFix\ComboFix.txt)
• Restore your Internet connection.

IMPORTANT:

• Do not use your computer while Combofix is running.
• Do not mouseclick combofix's window while it's running. That may cause it to stall.
  If you've lost your Internet connection when Combofix has completely finished, re-start your computer to restore it.

Please post that log for us.


LASTLY:
Run HijackThis and Open the Misc Tools section.
Under theSystem Tools section, Click on Open Uninstall Manager and Click Save list.
Save it to your desktop and then please post the list.



I'd like to see these three logs:
1 - MBA-M Log
2 - ComboFix Log
3 - Uninstall List


I will try to check back in a timely manner, but I am not certain how much free time I'll have over the weekend. Perhaps MoralTerror or Crunchie will be able to jump in in my absence. If not, hang in there and I'll get back to you.

Best Luck
PP

Thanks Phil, much appreciated.

Ok, Malwarebytes found nothing, so I don't need to post that here.

Here is the Combo Fix Log...

ComboFix 08-03-07.4 - Michelle 2008-03-07 22:53:43.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1448 [GMT -5:00]
Running from: D:\Downloads\ComboFix.exe
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\Michelle\g2mdlhlpx.exe

.
((((((((((((((((((((((((( Files Created from 2008-02-08 to 2008-03-08 )))))))))))))))))))))))))))))))
.

2008-03-07 22:21 . 2008-03-07 22:21 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-03-07 22:21 . 2008-03-07 22:21 <DIR> d-------- C:\Documents and Settings\Michelle\Application Data\Malwarebytes
2008-03-07 22:21 . 2008-03-07 22:21 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-03-07 18:34 . 2008-03-07 18:36 <DIR> d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-02-23 21:01 . 2008-02-23 21:02 <DIR> d-------- C:\HiJackThisFolder
2008-02-23 20:45 . 2008-02-23 20:45 <DIR> d-------- C:\Documents and Settings\Michelle\Application Data\Yahoo!
2008-02-23 19:19 . 2008-02-23 19:19 <DIR> d-------- C:\Program Files\iTunes
2008-02-23 19:19 . 2008-02-23 19:19 <DIR> d-------- C:\Program Files\iPod
2008-02-23 18:33 . 2008-02-23 18:33 628 --a------ C:\WINDOWS\cdplayer.ini
2008-02-22 02:50 . 2008-02-22 02:49 691,545 --a------ C:\WINDOWS\unins000.exe
2008-02-22 02:50 . 2008-02-22 02:50 2,553 --a------ C:\WINDOWS\unins000.dat

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-08 00:46 --------- d-----w C:\Documents and Settings\All Users\Application Data\Google Updater
2008-03-07 23:48 --------- d-----w C:\Program Files\Mozilla Thunderbird
2008-03-07 23:35 --------- d-----w C:\Program Files\SpywareBlaster
2008-03-07 23:26 --------- d-----w C:\Program Files\SUPERAntiSpyware
2008-03-07 23:15 --------- d-----w C:\Program Files\Virtual Vault
2008-02-24 00:19 --------- d-----w C:\Documents and Settings\All Users\Application Data\Apple Computer
2008-02-23 23:55 --------- d-----w C:\Program Files\ImgBurn
2008-02-22 09:33 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-02-22 07:53 --------- d-----w C:\Program Files\Spybot - Search & Destroy
2008-02-10 22:45 --------- d-----w C:\Program Files\FlashFXP
2008-02-10 20:39 --------- d-----w C:\Program Files\Common Files\Adobe
2008-02-07 23:48 --------- d-----w C:\Program Files\Yahoo!
2008-02-07 23:48 --------- d-----w C:\Program Files\Audio Recorder Optimizer
2008-02-07 23:44 --------- d-----w C:\Documents and Settings\All Users\Application Data\Yahoo!
2008-02-07 02:16 --------- d-----w C:\Program Files\QuickTime
2008-01-30 10:17 --------- d-----w C:\Program Files\Common Files\xing shared
2008-01-30 10:17 --------- d-----w C:\Program Files\Common Files\Real
2008-01-29 22:18 --------- d-----w C:\Program Files\Panda Security
2008-01-20 05:53 --------- d-----w C:\Documents and Settings\Michelle\Application Data\Apple Computer
2008-01-20 05:52 --------- d-----w C:\Program Files\Bonjour
2008-01-20 05:49 --------- d-----w C:\Program Files\Common Files\Apple
2008-01-13 01:26 --------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
2008-01-13 01:26 --------- d-----w C:\Documents and Settings\Michelle\Application Data\SUPERAntiSpyware.com
2008-01-13 01:26 --------- d-----w C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-01-11 22:48 3,890 ----a-w C:\WINDOWS\system32\tmp.reg
2008-01-11 22:45 --------- d-----w C:\Program Files\Trend Micro
2007-12-21 04:11 81,920 ----a-w C:\WINDOWS\system32\IEDFix.exe
2007-08-27 18:05 88 --sh--r C:\WINDOWS\system32\3EABEC919D.sys
2007-08-27 18:06 2,516 --sha-w C:\WINDOWS\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [2007-01-19 11:54 5674352]
"googletalk"="C:\Program Files\Google\Google Talk\googletalk.exe" [2007-01-01 16:22 3739648]
"Personal Assistant"="C:\Program Files\Shelltoys\Personal Assistant\assistant.exe" [2003-03-05 13:02 456704]
"SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2008-03-07 18:26 1481968]
"Yahoo! Pager"="C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" [2007-08-30 17:43 4670704]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"ICQ Lite"="C:\Program Files\ICQLite\ICQLite.exe" [2006-07-11 05:06 3144800]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ICQ Lite"="C:\Program Files\ICQLite\ICQLite.exe" [2006-07-11 05:06 3144800]
"avgnt"="C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" [2007-10-10 11:30 249896]
"eFax 4.2"="C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe" [2006-07-14 15:36 107008]
"pdfFactory Dispatcher v3"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis3a.exe" [2007-03-01 12:35 503808]
"eFax 4.3"="C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" [2007-03-06 12:21 116224]
"HP Software Update"="C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [2005-05-11 22:12 49152]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11 132496]
"Samsung PanelMgr"="C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe" [2006-02-14 04:32 507904]
"Simpleology 1.0"="C:\Program Files\Simpleology\simpleology Wimiki\simpleology Wimiki.exe" [2007-01-31 09:59 499712]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-01-30 05:17 185896]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-01-31 23:13 385024]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [2007-03-09 11:09 63712]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 22:16 39792]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-02-19 13:10 267048]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
eFax 4.2.lnk - C:\Program Files\eFax Messenger 4.2\J2GTray.exe [2007-02-12 17:09:47 612352]
eFax 4.3.lnk - C:\Program Files\eFax Messenger 4.3\J2GTray.exe [2007-06-27 18:55:22 629248]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [2005-05-11 22:23:26 282624]
QuickBooks Update Agent.lnk - C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2007-12-27 17:42:36 811008]
WinZip Quick Pick.lnk - C:\Program Files\WinZip\WZQKPICK.EXE [2007-05-15 10:10:00 394856]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"ForceClassicControlPanel"= 1 (0x1)
"NoSMConfigurePrograms"= 1 (0x1)
"NoChangeKeyboardNavigationIndicators"= 0 (0x0)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2006-12-20 12:55 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL 2008-03-07 18:26 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Alcmtr]
-r------- 2005-05-03 05:43 69632 C:\WINDOWS\Alcmtr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIPTA]
--a------ 2004-09-21 21:10 344064 C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\JMB36X Configure]
-r------- 2006-08-14 05:51 352256 C:\WINDOWS\system32\JMRaidTool.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nTrayFw]
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nTrayFw.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RTHDCPL]
-r------- 2006-10-11 05:36 16267776 C:\WINDOWS\RTHDCPL.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SkyTel]
-r------- 2006-05-16 05:04 2879488 C:\WINDOWS\SkyTel.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
--a------ 2006-09-07 15:51 49263 C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
C:\Program Files\Windows Defender\MSASCui.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\NVIDIA Corporation\\NetworkAccessManager\\Apache Group\\Apache2\\bin\\Apache.exe"=
"C:\\Program Files\\Google\\Google Talk\\googletalk.exe"=
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"C:\\Program Files\\ICQLite\\ICQLite.exe"=
"C:\\Program Files\\FlashFXP\\FlashFXP.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

S3 BrScnUsb;Brother USB Still Image driver;C:\WINDOWS\system32\Drivers\BrScnUsb.sys [2003-12-19 21:15]
S3 BrSerIf;Brother MFC Serial Port Interface WDM Driver;C:\WINDOWS\system32\Drivers\BrSerIf.sys [2004-06-12 05:27]
S3 BrUsbSer;Brother MFC USB Serial WDM Driver;C:\WINDOWS\system32\Drivers\BrUsbSer.sys [2004-01-10 04:28]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{6c3c2a42-9fde-11db-bd9c-806d6172696f}]
\Shell\AutoRun\command - D:\setup.exe

*Newly Created Service* - SASDIFSV
.
Contents of the 'Scheduled Tasks' folder
"2007-12-25 14:49:00 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-07 22:56:04
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-03-07 22:56:33
ComboFix-quarantined-files.txt 2008-03-08 03:56:32
.
2008-01-09 08:01:21 --- E O F ---

Ok, just so you know, in HJT it's not under "system tools", it's just under misc.

I'm attaching the actual log b/c I'm not sure if you forgot ask me for it or what.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:16:43 PM, on 3/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\ICQLite\ICQLite.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis3a.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\Simpleology\simpleology Wimiki\simpleology Wimiki.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Shelltoys\Personal Assistant\assistant.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\eFax Messenger 4.2\J2GTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [ICQ Lite] "C:\Program Files\ICQLite\ICQLite.exe" -minimize
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [eFax 4.2] "C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [pdfFactory Dispatcher v3] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis3a.exe" /source=HKLM
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [Simpleology 1.0] C:\Program Files\Simpleology\simpleology Wimiki\simpleology Wimiki.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [Personal Assistant] C:\Program Files\Shelltoys\Personal Assistant\assistant.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\RunOnce: [ICQ Lite] C:\Program Files\ICQLite\ICQLite.exe -trayboot
O4 - Global Startup: eFax 4.2.lnk = C:\Program Files\eFax Messenger 4.2\J2GTray.exe
O4 - Global Startup: eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe

--
End of file - 10975 bytes

Uninstall List

Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.2
Adobe Shockwave Player
Adobe® Photoshop® Album Starter Edition 3.2
Adsense Buddy V1.12
Apple Mobile Device Support
Apple Software Update
ASUS Enhanced Display Driver
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Audacity 1.2.6
AVG Anti-Spyware 7.5
Avira AntiVir PersonalEdition Classic
BlogBridge
Bonjour
Camtasia Studio 3
ClearType Tuning Control Panel Applet
EC Software TNT Screen Capture 2.1
eFax Messenger 4.2
eFax Messenger 4.3
FlashFXP v3
FVBackOffice
Google AdWords Editor
Google Talk (remove only)
Google Updater
High Definition Audio Driver Package - KB888111
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for MSXML 2 (KB887606)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB319740)
Hotfix for Windows XP (KB889527)
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB897338)
Hotfix for Windows XP (KB898900)
Hotfix for Windows XP (KB903234)
Hotfix for Windows XP (KB904412)
Hotfix for Windows XP (KB906569)
Hotfix for Windows XP (KB907865)
Hotfix for Windows XP (KB909095)
Hotfix for Windows XP (KB912461)
Hotfix for Windows XP (KB912817)
Hotfix for Windows XP (KB913538)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB917021)
Hotfix for Windows XP (KB918005)
Hotfix for Windows XP (KB918093)
Hotfix for Windows XP (KB918766)
Hotfix for Windows XP (KB919071)
Hotfix for Windows XP (KB924867)
Hotfix for Windows XP (KB924941)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB928388)
Hotfix for Windows XP (KB929120)
Hotfix for Windows XP (KB935448)
HotTopicMediaQuizzMaker 1.08
HP Extended Capabilities 5.3
HP Imaging Device Functions 5.3
HP Photosmart Essential
HP PSC & OfficeJet 5.3.B
HP Software Update
HP Solution Center & Imaging Support Tools 5.3
HP Update
ICQ 5.1
ieSpell
ImgBurn
ISO Recorder
iTunes
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 2
Java(TM) 6 Update 3
JMB36X Raid Configurer
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 3.0
Microsoft .NET Framework 3.0
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visio Professional 2002 [English]
Microsoft Windows Journal Viewer
Mozilla Firefox (2.0.0.12)
Mozilla Thunderbird (2.0.0.12)
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser (KB933579)
Multimedia Ebook Creator
NVIDIA Drivers
NVIDIA ForceWare Network Access Manager
Opera 9.22
Panda ActiveScan
Panda TotalScan
pdfFactory
Personal Assistant
QuickBooks Pro Edition 2007
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody Player Engine
Rhapsody Player Engine
Samsung ML-2510 Series
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917537)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
simpleology Wimiki
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
SpywareBlaster 4.0
SUPERAntiSpyware Free Edition
TC Web Conferencing
Turbine Video Encoder - Free Edition 1.0
Update for Windows XP (KB897663)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB907265)
Update for Windows XP (KB908521)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911164)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB916846)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922120)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Virtual Vault
Website Jukebox 5.3.7 (remove only)
Website Jukebox 5.5 (remove only)
Windows Communication Foundation
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Live Messenger
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows PowerShell(TM) 1.0
Windows Presentation Foundation
Windows Workflow Foundation
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB884020
Windows XP Hotfix - KB884883
Windows XP Hotfix - KB885222
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB886677
Windows XP Hotfix - KB886716
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB889673
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB894395
Windows XP Hotfix - KB896626
WinZip 11.1
XP Royale Theme
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger

Thanks once again


Michelle

Hey Michelle,

I do not see anything particularly worrisome there . . . 'Course there are a few items in your Uninstall list with which I am unfamiliar, but as long as you know what everything is, you're ok.

-- It does look like you are running "selective startup" via msconfig to control unwanted startups. There are better ways to do this.


-- What symptoms are you having?


You should remove these in Add/Remove Programs:
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Then, Update your Java here ---> http://www.java.com/en

PP

Ok, I never got a notice someone responded to this thread.

That happens with Dani Web I've noticed. They must be on the grey list at times.

Ok, I did that t/y.

What was wrong w/ my Java that was there?

The computer won't restart when I click on restart which is HUGE, as I've never had that happen b4 on any other computer including this one. It only started recently.

There are times when the computer's HD just keeps running for no reason.

Just now TB got all screwed up deleting the contact list in the new e-mail windows, & it wouldn't auto fill people who are in my address book.

There are other things, but I can't remember right now b/c it's been a week or two since I finally had to post this.

Thanks & TTYS


Michelle

There are a number of malware that exploit Java, so it isconstantly being updated. VUNDO, for example, is able to target and force execution on older runtime environments. That is why you really need to remove ALL older versions when you update. Otherwise, you are still vulnerable.
Also, I suggest running ATF-Cleaner (in my linkies below) which will clean the Java cache.

I am not sure this is malware-related or if I would be able to help you with this.
'Course, it could be malware, but more likely to be a BIOS/Software/Driver type issue.
Do you get any error message? Are you able to restart after booting to Safe Mode?

-- There may be a better forum here at Daniweb for this problem - where some more knowledgeable people than I can have a look....

PP

Hi there,

Ok, I think I had ATF on my machine at one point, but I'm not sure what happened to it.

That's done.

I'll never remember when I DL a new version of JS b/c it's not something I do very often, but I'll try to remember.

I've also had Fx crashing many times in the last month which I never had happen b4.

I don't boot up in safe mode & at one point I don't think I could even get into safe mode.

I don't remember if it was with this machine or the last one, I think it was with this one.

When I can't restart, I just hit the restart button, I don't have any other choice.

Which forum should I post in?

Thanks a ton


Michelle