I am 13 and I tried everything I could to remove whats on my computer. I have trojan guarder gold version (from downlosad.com) and it keeps says I have winupd. What is it and can I remove it and how? I also have homesearch as a homepage and can't get rid of it as one. I also get bestsearch and only the best or something like that. Once, Norton said I had bloodhound. Is this dangerous. The computer is goin very slow to. :sad:
The best way to fix your problems is to start here:
http://daniweb.com/techtalkforums/thread5690.html
There will be instructions there for hijackthis if you still need it.
Logfile of HijackThis v1.97.7
Scan saved at 09:12, on 10/3/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\WINDOWS\System32\msnmsg.exe
C:\WINDOWS\nthp32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE
C:\WINDOWS\System32\avp-32.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\dzmrkz.dat
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 ME\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2762540F-4027-464D-8A3D-AD282EE653AB} - C:\WINDOWS\system32\ipcb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPMon32.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [Plug And Play] msnmsg.exe
O4 - HKLM\..\Run: [AVP-SE] avp-32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpyStopper] C:\Program Files\SpyStopper\spystopper.exe
O4 - HKLM\..\Run: [TE_RegProtect] C:\Program Files\Anti Trojan Elite\TERegPct.exe
O4 - HKLM\..\Run: [nthp32.exe] C:\WINDOWS\nthp32.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\RunServices: [Plug And Play] msnmsg.exe
O4 - HKLM\..\RunServices: [AVP-SE] avp-32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE /Q
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: Verizon Online Account Setup.lnk = C:\Program Files\Verizon Online\VOLSW\Accstp4.0.exe
O4 - Global Startup: SmartUI.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trojan Guarder Gold Version.lnk = C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM (HKLM)
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchmiracle.com
O16 - DPF: {07637823-C894-4A52-B3F9-5D777FD8E36A} - http://www.mydailyhoroscope.net/mdh/install.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=0824f4a67a93ca5634671762a46ea8457eaca3bcb42569267db9b8592bf65ac13e8818875eb4bc7d30c34be2035810989f658b63:6aab353c5451c65e8dabb9ec24c7b353
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://protect.microsoft.com/security/protect/wsa/shared/CAB/x86/msSecAdv.cab?1095215288762
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{50077D79-8696-45D5-BDA9-D35E2504C020}: NameServer = 151.197.0.38 151.197.0.39
I guess this is my log...what do I do?
If you have time help me...if not don't worry.
I guess this is my log...what do I do?
You need the new version. You can update before you do the fixes...
Logfile of HijackThis v1.97.7
Aaack! You are waaay behind on your patches. These are the original, unpatched Windows versions--but let's clean up the mess, first.
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Not good... remove this later.
C:\WINDOWS\dzmrkz.dat
Here's the baddies. Everything from here out should be removed using the updated HijackThis in Safe Mode:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\sgvbh.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {2762540F-4027-464D-8A3D-AD282EE653AB} - C:\WINDOWS\system32\ipcb.dll
This seems to be your main problem.
O4 - HKLM\..\Run: [Plug And Play] msnmsg.exe
O4 - HKLM\..\RunServices: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [Plug And Play] msnmsg.exe
O4 - HKLM\..\Run: [nthp32.exe] C:\WINDOWS\nthp32.exe
O15 - Trusted Zone: *.05p.com
O15 - Trusted Zone: *.scoobidoo.com
O15 - Trusted Zone: *.searchmiracle.com
O16 - DPF: {07637823-C894-4A52-B3F9-5D777FD8E36A} - http://www.mydailyhoroscope.net/mdh/install.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=0824f4a67a93ca5634671762a46ea8457eaca3bcb42569267db9b8592bf65ac13e8818875eb4bc7d30c34be2035810989f658b63:6aab353c5451c65e8dabb9ec24c7b353
FunWebProducts is a major source of adware, and should be dumped.
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralInitialSetup1.0.0.8.cab
First of all, you're using an older version of HijackThis; please download the latest version (1.98.2) and post a fresh log from that version.
Okay...Let me download the newer version....then I'll delete those and put up a new log
Must I do this in safe mode?
It's certainly best to do it that way. Many newer malware programs of any type try to block removal--or reinstall themselves right away. Working in Safe Mode ensures that they are not running interference as you work on the problems. (EDIT) Just make sure to reboot and run HijackThis in normal modeafter the repair to ensure all is fixed.
Also, turn off System Restore to clear the restore points, then turn it back on again. It has been corrupted and must be reinitialized.
You can try it in safe mode but it will return on the next reboot, or sooner. When you have got the latest version of hijackthis, rescan with it, making certain it's in a permanent folder & post the log here.
Can you also download this file from here:
Extract the file to the c:\ drive. Then navigate to the c:\getservices and double-click on the getservices.bat file. A notepad will open up. Please paste the contents of that notepad into this post.
If you're asking if you should be in safe mode when you run HijackThis, no- you should actually run it while booted normally, as many of the programs that you want HJT to detect and report might not be running while in safe mode.
Logfile of HijackThis v1.98.2
Scan saved at 11:48, on 10/3/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\System32\msnmsg.exe
C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE
C:\WINDOWS\System32\avp-32.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\dzmrkz.dat
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\BRMFRSMG.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\nthp32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\fpbck.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0 ME\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5DEDD180-A81B-0DD2-B797-A930839625C6} - C:\WINDOWS\iery32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\VisualIPInsight\IPMon32.exe"
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [AVP-SE] avp-32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SpyStopper] C:\Program Files\SpyStopper\spystopper.exe
O4 - HKLM\..\Run: [TE_RegProtect] C:\Program Files\Anti Trojan Elite\TERegPct.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Plug And Play] msnmsg.exe
O4 - HKLM\..\Run: [nthp32.exe] C:\WINDOWS\nthp32.exe
O4 - HKLM\..\RunServices: [AVP-SE] avp-32.exe
O4 - HKLM\..\RunServices: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Plug And Play] msnmsg.exe
O4 - HKCU\..\Run: [Spyware Doctor] C:\PROGRA~1\SPYWAR~1\SPYDOC~1.EXE /Q
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O4 - Global Startup: Verizon Online Account Setup.lnk = C:\Program Files\Verizon Online\VOLSW\Accstp4.0.exe
O4 - Global Startup: SmartUI.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trojan Guarder Gold Version.lnk = C:\Program Files\Trojan Guarder Gold Version\Trojan Guarder.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{50077D79-8696-45D5-BDA9-D35E2504C020}: NameServer = 151.197.0.38 151.197.0.39
This was run on safe mode..
I think I'm followinf you...
However I couldn't find the trusted site parts & couldn't delete it
Homesearch is still my homepage I get only the best popups & Trojan guarder still constantly keeps deleting winupd which i tried deleting from its source
I tried deleting other things from the patter you guys told me to but not in safe mode. Thanks a lot for all your help & you are apreciated. I'll check this thread after school tomorrow so kepp postin.
Working in Safe Mode ensures that they are not running interference as you work on the problems.
That's true (and often necessary) for Ad Aware, SpyBot, and similar removal programs, but HJT doesn't quite operate in the way that those programs do. To get the full picture of what's going on from a HJT scan, it's more "revealing" to run the scan from a normal boot.
... turn off System Restore to clear the restore points, then turn it back on again. It has been corrupted and must be reinitialized.
That is a definitely a good idea: If the last system restore "snapshot" was taken when your system was infected, the infections we're trying to help you remove right now could be "brought back to life" by a reinstallation/reintroduction of the infected backups.
Can you also download this file from here:
Extract the file to the c:\ drive. Then navigate to the c:\getservices and double-click on the getservices.bat file. A notepad will open up. Please paste the contents of that notepad into this post.
You may be gettingtoo much information, MiDude! At this point, this is what you need to do -- download the file crunchie requested (link in his quote above).