Where is it located? If it's in the system restore folder, no AV can deal with it. You will have to turn system restore off, run your AV, then switch back on again.

Reboot into safe mode following the instructions here & clear out your Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies.

Also, go to Start > Find/search > Files or folders > in the named box, type: *.tmp and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, if you have one. (Contents but not the folder itself.)

This one too if Win2K or XP.
C:\Documents and Settings\username\Local Settings\Temp\

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Empty the Recycle Bin.

Hello Crunchie!
Thanks for replying! I did everything you told me, then run the AV with the restore folder off and everything seemed to be fine... it detected the viruses and aparently healed them... but then, I started using my computer again and the virus warning appeared, again!! :cry:
The virus seems to be in
C: windows system32 ftpup.exe
There is also some files in that AVG virus Vault... what should I do with them??
Thank you very much for your help!

That file seems to have something to do with ftp uploader.
Please go here and have that file scanned.

Hello!
Thanks again for your reply! I tryed scanning that file but this message appeared every time: "Please insert a file name for scanning and try again. "
I couldn't scan it!
I tryed other files, just in case, and I could scan them...
And the virus keeps reappearing, and I remove it, and it comes again, I dont know from where!
Thank you very much again for you help!
Ceci

1. Download and Install Ad-Aware SE, keeping the default options. However, some of the settings will need to be changed before your first scan

2.Close ALL windows except Ad-Aware SE

3. Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.

4. Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window

1) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)

Under Definitions:
*Prompt to udate outdated definitions - set the number of days


2) Click on the ‘Scanning’ button on the left and select in green :

Under Driver, Folders & Files:
*Scan Within Archives

Under Select drives & folders to scan -
*choose all hard drives

Under Memory & Registry: all green
*Scan Active Processes
*Scan Registry
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file


3) Click on the ‘Advanced’ button on the left and select in green:

Under Shell Integration:
*Move deleted files to recycle bin

Under Logfile Detail Level: (all green)
*include addtional object information
*DESELECT - include negligible objects information
*include environment information

Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT


4) Click the ‘Tweak’ button and select in green:

Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only


Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot


Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile


5. Click on ‘Proceed’ to save the settings.

6. Click ‘Start’

*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.

7. Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.

8. If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window

9. Save the log file when it asks and then click ‘finish’

10. REBOOT to complete the removal of what Ad-Aware SE found

Download & instal Spybot S&D 1.3 from here. Update it before scanning.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. This program will prevent the install of bad activex controls that it has knowledge of. Download that & you can keep it updated by selecting the same link that you use to download it. Reboot

Download HijackThis from here & unzip it into it's own, permanent folder, (Not a temporary folder or the desktop (in a folder on the desktop is fine) & not directly on your hard drive). If you prefer an executable file, then download from here.
If you have anything disabled in MsConfig, please re-enable it/them.
Start HJT & with all browser windows closed, press the scan button. When the scan is finished the scan button will change to save. Save the log to a text file, copy the entire contents of the text file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.

Hello! Thanks again!!
I already had that Spybot S&D, but hadn't installed Spywareblaster yet :-|
As you said, I installed Ad-Aware SE, but I don't know why I cann't update it :cry:
I did try the Hijackthis... this is the result
Thank you very much for all the trouble!!

Logfile of HijackThis v1.98.2
Scan saved at 13:10:43, on 2004/10/08
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ati2evxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\Atiptaxx.exe
C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\conime.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
D:\Downloads\hijackthis\HijackThis.exe

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: STRAd32Obj Class - {1433F750-E53F-11D8-9669-0800200C9A66} - c:\windows\system32\STRAd32.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: ラジオ(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: SuperBar - {FC197B2E-5685-46E3-82BC-966AAC3FFD25} - C:\Program Files\SuperBar\SuperBar.Dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Drag'n Drop CD] C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe /StartUp
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: Bookshelf�検索(&L) - res://C:\Program Files\Microsoft Reference\Microsoft Bookshelf 3.0\bsdef.dll/#1001
O8 - Extra context menu item: Microsoft Excel �エクス�ート(&X) - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.vaio.sony.co.jp/
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache...tup1.0.0.8.cab
O16 - DPF: {2DBEFB64-B6C4-4A2C-BE6A-16FF065B99C6} (cuadruple Class) - http://www.dialerzona.com/cuadruple.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} - http://www.imagestation.com/common/c...on=4,3,2,20802
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1096515566766
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (ｳｲﾙｽﾊﾞｽﾀｰ On-Line Scan) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {768D513A-C75B-4FAA-8452-E906CDAB6545} (FVLiteLoad Class) - http://digitalflip.net/fvlite/fvliteY.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_4us.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...23/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7255124B-0BB2-4A70-84F5-3F76B256E950}: NameServer = 164.161.40.121,164.161.161.21
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp

Open Task Manager & end process on the following:
conime.exe
Then go to C:\WINDOWS\System32 & delete the file manually.

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked':

O2 - BHO: STRAd32Obj Class - {1433F750-E53F-11D8-9669-0800200C9A66} - c:\windows\system32\STRAd32.dll

O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab
-FunWebProducts
O16 - DPF: {2DBEFB64-B6C4-4A2C-BE6A-16FF065B99C6} (cuadruple Class) - http://www.dialerzona.com/cuadruple.cab
-[/b]ZonaDialer[/b]

Reboot & post another log please.

Thanks again!
This is the new log...
Logfile of HijackThis v1.98.2
Scan saved at 12:12:51, on 2004/10/12
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\ati2evxx.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\Atiptaxx.exe
C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\conime.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\explorer.exe
D:\Downloads\hijackthis\HijackThis.exe

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: ラジオ(&R) - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: SuperBar - {FC197B2E-5685-46E3-82BC-966AAC3FFD25} - C:\Program Files\SuperBar\SuperBar.Dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [Drag'n Drop CD] C:\Program Files\Drag'n Drop CD\BinFiles\DragDrop.exe /StartUp
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: Bookshelf�検索(&L) - res://C:\Program Files\Microsoft Reference\Microsoft Bookshelf 3.0\bsdef.dll/#1001
O8 - Extra context menu item: Microsoft Excel �エクス�ート(&X) - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.vaio.sony.co.jp/
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} - http://www.imagestation.com/common/c...on=4,3,2,20802
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1096515566766
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (ｳｲﾙｽﾊﾞｽﾀｰ On-Line Scan) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {768D513A-C75B-4FAA-8452-E906CDAB6545} (FVLiteLoad Class) - http://digitalflip.net/fvlite/fvliteY.cab
O16 - DPF: {805EF069-3D5E-4D3F-8135-E0B98099B737} (Ferramenta de carregamento do Yahoo! Fotos Class) - http://us.dl1.yimg.com/download.yaho...opper1_4br.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yaho...opper1_4us.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...23/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7255124B-0BB2-4A70-84F5-3F76B256E950}: NameServer = 164.161.40.121,164.161.161.21
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = minato.tokyo-u-fish.ac.jp,tokyo-u-fish.ac.jp

HI again!!
That virus is still in my computer :cry: