can't open web pages in new IE window

[kristay]

I'm not sure this is even a security issue but..... when I click on a link that is coded to open a new IE window, the new window opens but always displays "Page cannot be displayed". Trying refresh or copying the address over doesn't work either.

I've tried
- clearing all my temp and cookies files and restoring all the defaults,
- uninstalling and reinstalling IE in Windows Components,
- running all the regsvr32 *.dll files,
- scanning with AdAware and Spybot S&D and fixing the problems,

but......still no joy.

I've got 2 PCs both running XP SP2 hooked up to a Linksys wireless router/gateway and this problem only happens on 1 of them. My Norton virus definitions are up-to-date and my system is scanned weekly. HJT follows:

Logfile of HijackThis v1.98.2
Scan saved at 21:20:04, on 05/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Software\Spyware\SpyBot S&D\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Software\Spyware\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-gb10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-gb10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://gb10.hpwis.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Software\Spyware\SPYBOT~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [AutoTBar] WINDOWS\System32\Wbem;c:\Python22;C:\Program Files\PC-Doctor for Windows\servicesAUTOTBAR.EXE
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\HPPAVI~1\Pavilion\XPHWWBP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Spyware Begone] C:\Software\Spyware\freescan.exe -FastScan
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Software\Spyware\SpyBot S&D\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

Or should I just reinstall Windows?

Could anyone please help?

[DaveSW]

log looks clean as far as I can see. a few minor things but nothing that should affect your problem.

[dlh6213]

Did this problem start when you upgraded to SP2? If so, there is an update that may help:
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=17D997D2-5034-4BBB-B74D-AD8430A1F7C8&displaylang=en

[kristay]

Thanks for the advice, guys.

I've downloaded and run the SP2 patch but it didn't fix the problem. However....

I've just noticed that when I try to search a Help topic in the Windows Help function itself, an IE error message pops up saying "Exception: Automation server can't create object" which seems to hint to me that the problem occurs when another program calls a new IE window, even if the calling program is IE itself. Does that make sense to anyone? Does anyone have any ideas? I'm tearing my hair out here and I really can't bear the thought of wiping and re-installing Windows.

Cheers,
Kris

[kristay]

PS No the problem didn't start after I installed SP2. Started waaayyy before....

[dlh6213]

Does this help?
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q323885
Or maybe this?
http://support.adobe.com/devsup/devsup.nsf/docs/51401.htm
It could have something to do with your ActiveX settings, check this thread for more info:
http://www.daniweb.com/techtalkforums/thread11734-activex.html

[kristay]

Does this help?
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q323885
Or maybe this?
http://support.adobe.com/devsup/devsup.nsf/docs/51401.htm
It could have something to do with your ActiveX settings, check this thread for more info:
http://www.daniweb.com/techtalkforums/thread11734-activex.html

Thanks for the suggestions, dlh6213. It didn't fix the problem but in any case I've fixed it now by wiping and reinstalling..... at least I didn't seem to have lost anything. :rolleyes:

Thanks again,
Kris

[jc9]

i cant open a particular web - i have got norton antivirus 2010 but im not sure if that is the problem

[crunchie]

i cant open a particular web - i have got norton antivirus 2010 but im not sure if that is the problem

Hi and welcome to the Daniweb forums :).

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