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Hardware and Software > Microsoft Windows > Viruses, Spyware and other Nasties > Explorer.exe keeps crashing and restarting
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Jul 1st, 2008
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Explorer.exe keeps crashing and restarting

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Explorer.exe keeps crashing and restarting forcing me to do everything from the command prompt. I run XP sp2.
Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:36:56, on 01/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Premium\avguard.exe
C:\Program Files\Avira\AntiVir PersonalEdition Premium\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Premium\avesvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Macrium\Reflect\ReflectService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\Avira\AntiVir PersonalEdition Premium\avmailc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cmd.exe
C:\Documents and Settings\Barty\My Documents\My Received Files\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 195.175.37.71:80
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,SKEYS /I,C:\WINDOWS\system32\MPK\MPK.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: FlashFetcher - {16E8A050-74CE-43D5-8DC0-BADD7347B2DD} - C:\Program Files\GeoVid\FlashFetcher\FlashFetcher.dll
O2 - BHO: (no name) - {348FE907-249E-4C65-A838-F34A193FE1D1} - (no file)
O2 - BHO: MyBHO Class - {46B9D770-1B7D-45D1-81B4-AC07B2F127EF} - C:\PROGRA~1\FLASHS~1\FlashBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {97C65EA3-54E2-450E-9804-8C6974B0869F} - C:\WINDOWS\system32\yayxvWOi.dll
O2 - BHO: (no name) - {A260787B-911C-49A1-AE73-EC76A3CEC27E} - C:\WINDOWS\system32\qoMeCrrQ.dll
O2 - BHO: Catcher Class - {ADECBED6-0366-4377-A739-E69DFBA04663} - C:\Program Files\Moyea\FLV Downloader\MoyeaCth.dll
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\ATI HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [UnHackMe Monitor] C:\Program Files\UnHackMe\hackmon.exe
O4 - HKCU\..\Run: [AutoPowerOn] C:\Program Files\AutoPowerOn\AutoPowerOn.exe
O4 - HKCU\..\Run: [BandwidthMonitor] C:\Program Files\BandwidthMonitor\BWMonitor.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: FlashFetcher - {07174FC7-B4C1-4643-9C03-B4D2148EB057} - C:\Program Files\GeoVid\FlashFetcher\FlashFetcher.dll
O9 - Extra 'Tools' menuitem: FlashFetcher - {07174FC7-B4C1-4643-9C03-B4D2148EB057} - C:\Program Files\GeoVid\FlashFetcher\FlashFetcher.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/haphazard/ra...gameloader.cab
O16 - DPF: {2019DC25-D1C0-11D6-97B3-0008A124F542} (StreamPlug Class) - http://www.streamplug.com/StreamPlug/beta/SP.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://baddassbartlett.spaces.live.c...d/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1152447668109
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by106fd.bay106.hotmail.msn.co...x/HMAtchmt.ocx
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O20 - AppInit_DLLs: ,wbsys.dll C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: qoMeCrrQ - C:\WINDOWS\SYSTEM32\qoMeCrrQ.dll
O20 - Winlogon Notify: winpsa32 - C:\WINDOWS\SYSTEM32\winpsa32.dll
O23 - Service: AntiVir PersonalEdition Premium MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Premium\avmailc.exe
O23 - Service: AntiVir PersonalEdition Premium Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Premium\sched.exe
O23 - Service: AntiVir PersonalEdition Premium Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Premium\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AntiVir PersonalEdition Premium MailGuard helper service (AVEService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Premium\avesvc.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Macrium Reflect Image Mounting Service (ReflectService) - Unknown owner - C:\Program Files\Macrium\Reflect\ReflectService.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe

--
End of file - 9332 bytes

Help would be lovely as my computer has been rendered into a useless block
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Newbie Poster
Barlam is offline Offline
2 posts
since Jul 2008
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Jul 4th, 2008
0

Re: Explorer.exe keeps crashing and restarting

Hi and welcome to the Daniweb forums .

==========

Can you please do the following.


===============

Scan with HijackThis and then place a check next to all the following, if present:


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {348FE907-249E-4C65-A838-F34A193FE1D1} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {97C65EA3-54E2-450E-9804-8C6974B0869F} - C:\WINDOWS\system32\yayxvWOi.dll
O2 - BHO: (no name) - {A260787B-911C-49A1-AE73-EC76A3CEC27E} - C:\WINDOWS\system32\qoMeCrrQ.dll

O20 - Winlogon Notify: qoMeCrrQ - C:\WINDOWS\SYSTEM32\qoMeCrrQ.dll


Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebyt...are_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Post new HJT log.
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crunchie is offline Offline
12,163 posts
since Feb 2004
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Jul 4th, 2008
0

Re: Explorer.exe keeps crashing and restarting

It's cool, I fixed it by myself. I looked around the forum and one thread suggested I did a Vundu scan. This found a few things but nothing changed. Then my anti-virus (Avira Premium) updated and started finding these evil .dll files in my System32 folder. It couldn't actually remove the files, it could only detect them. I deleted a couple manually but some were locked and even my Killbox software couldn't remove them. So in the end I booted my computer with a Linux live cd, (I used Slax) and removed the nasties without any hassle and it sorted my machine out.
I wrote down SOME of the virus files and are as follows: "Yayxvwoi.dll" "qomecrrq.dll" "tuvtmmcd.dll".
For other users with a similar problem I wouldn't recomend going on a witch hunt for evil dll files and if you do suspect a file of being dangerous don't delete it, change its extension first, I used .virus. This stops the file from running, but had it been a false positive and made the problem worse I could then restore them via the Linux cd.

Cheers for helping anyway,
Tom
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Newbie Poster
Barlam is offline Offline
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since Jul 2008
Permalink
Jul 4th, 2008
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Re: Explorer.exe keeps crashing and restarting

Still, it wouldn't hurt to run it .
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crunchie is offline Offline
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since Feb 2004

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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