Hi conormacklin and welcome to daniweb.
From the way things sound you posted in exactly the right place. You need to follow some steps and run some programs to help us see exactly what is going on with the computer.
Go HERE
Download and run the ATF-Cleaner to clean up unnecessary temps and such.
Then do a full system scan with your Antivirus program and allow it to fix everything found.
Then download, install and update Malwarebytes's Anti-Malware. Then follow the directions on running it given in the link by PhilliePhan. Save the log for posting here.
Run the ESET Online scanner if you can using the directions given by PP. Save that log too. If you cannot run it yet, don't worry, we can get to that later if needed.
Finally download and run HiJackThis Do a full system scan and save the log.
Post back here with all the requested logs and we can take a look.
Judy
jholland1964
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Sorry forgot to say, I have tried downloading all those programs that there are in the stickies (eg hijackthis) but when i click the links is says "page load error". I think this may be related to my problem :S
Whoops! Didn't see your last post.
See if you can run your antivirus program in Safe Mode first. Then see if you can get the HiJackThis I posted and run it.
jholland1964
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When I start up my computer, a program opens to be able to connect to the internet (orange) and this isn't working in safe mode,
Have you tried Safe Mode with Networking? This will allow you to enter safe mode but with the ability to get online.
Are you on dial-up or high speed?
jholland1964
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If you are on highspeed then why are you not connected all the time? You should be, I know I am. You should just be able to open a browser and be online or else we are talking about a different kind of high speed.
I notice you have a program running in the background called NetWaiting. If you are on highspeed, why do you need this program running? This is a program provides a mechanism to suspend a dialup internet connection on the modem line while the user uses the line for a voice communication.
jholland1964
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Ok, wireless, is there a way you can connect the internet cable directly to the computer and bypass that wireless for now?
jholland1964
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Try running it in safe mode. It should make it go somewhat faster because there won't be a lot of items running in the background.
jholland1964
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What do you mean it didn't work again?
jholland1964
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The only "odd" entry I see in your log, other than the NetWaiting thing is this one;
O4 - HKCU\..\Run: [sqoic] "c:\documents and settings\claire macklin\local settings\application data\sqoic.exe" sqoic
Do you know what this is?
Ordinarily I wouldn't recommend this but you might try "fixing" this with HJT.
Run the program again, put a checkmark next to that entry and click the Fix Checked button. Exit HJT.
Reboot the computer and see if you still have problems accessing the steps and sites given in my post #3. If you CAN do those then try them, especially the Malwarebytes's program.
Judy
jholland1964
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