I'm running Windows 2000 on a Compaq E500 laptop. I ran Adaware and Spybot Search and Destroy. Ithen installed Firefox and tried to connect to the internet. The connection is there but I cannot access any pages. I uninstalled Firefox and tried again with Internet Explorer with the same result.

The error message is : Page cannot be displayed DNS error

I've run HiJack this and here is the log file.
I notice an entry "010 Broken Internet access because of LSP provider 'c:\winnt\newdot~1.dll' missing"
Is there a fix ? and is there anything else in the log file I should take action on?

Thanks for any assistance ( please don't be TOO technical in any reply - it's a fix for dummies I need)

Logfile of HijackThis v1.97.7
Scan saved at 14:44:20, on 26/11/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Altiris\AClient\AClient.exe
C:\WINNT\System32\ati2plab.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\PROGRA~1\Compaq\COMPAQ~2\CPQWEB~1\WebDmi.exe
C:\WINNT\System32\NALNTSRV.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\WINNT\system32\ZoneLabs\vsmon.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\wm.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Compaq\COMPAQ~2\cpqdmi.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\Atiptaxx.exe
C:\WINNT\system32\Promon.exe
C:\WINNT\system32\ltmsg.exe
C:\Program Files\Compaq\HotKey Software\hkss.exe
C:\WINNT\system32\PRPCUI.exe
C:\PROGRA~1\Compaq\COMPAQ~2\CHKADMIN.EXE
C:\PROGRA~1\Compaq\Security\Secure32.exe
C:\Program Files\Compaq\PowerCon Enhancements\CPQAcDc.Exe
C:\Program Files\Compaq\EasyAccessButtons\cpqek.exe
C:\WINNT\System32\dpmw32.exe
C:\WINNT\system32\NWTRAY.EXE
C:\Program Files\Winamp3\winampa.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\Program Files\PGP\PGP55\PGPtray.exe
D:\Documents and Settings\Administrator\My Documents\MyStuff\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - C:\WINNT\system32\IETie.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [hkss] C:\Program Files\Compaq\HotKey Software\hkss.exe
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [ChkAdmin] C:\PROGRA~1\Compaq\COMPAQ~2\CHKADMIN.EXE
O4 - HKLM\..\Run: [Compaq Computer Security] C:\PROGRA~1\Compaq\Security\Secure32.exe
O4 - HKLM\..\Run: [CPQAcDc] C:\Program Files\Compaq\PowerCon Enhancements\CPQAcDc.Exe
O4 - HKLM\..\Run: [cpqek] C:\Program Files\Compaq\EasyAccessButtons\cpqek.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [NDPS] C:\WINNT\System32\dpmw32.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: PGPtray.lnk = C:\Program Files\PGP\PGP55\PGPtray.exe
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Microsoft Office.lnk = D:\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
O9 - Extra button: ICQ (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O10 - Broken Internet access because of LSP provider 'c:\winnt\newdot~1.dll' missing
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...863.4880555556
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! WebCam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/templ...control023.cab
O16 - DPF: {F5820AD3-9B20-423E-B2AA-7AF2B4055746} (CRegistryDownload Class) - http://www.paltalk.com/prod/RegDload.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2
O17 - HKLM\System\CS1\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2
O17 - HKLM\System\CS2\Services\Tcpip\..\{36413D9A-F918-462C-872C-DDA71D89FFD5}: NameServer = 194.238.50.3,194.238.50.2