You MUST put the following into The Avenger, above the files;
Files to delete:

When you get to safe mode, try going to C:\Documents and Settings\username\Desktop and it should be there.

Okay, I found the SDFix in safemode following your guidance. When I got the prompt that says "Type Y to start, A to make a log, and N to exit," I typed "y," and when I hit enter, the program shuts down. Or at least I'm assuming it shuts down because it completely disappears. I'm not sure what I'm doing wrong.

Below is the Avenger log from when I tried to have those two mysterious files removed from my desktop. In Avenger I typed in "Delete these files," or however you said it on the other page, and then ran it. It basically says it can't find them.


Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!


Error: file "C:\Documents and Settings\Charlie Kierscht\Desktop\CAGHQ7GL:Zone.Identifier" not found!
Deletion of file "C:\Documents and Settings\Charlie Kierscht\Desktop\CAGHQ7GL:Zone.Identifier" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Error: file "C:\Documents and Settings\Charlie Kierscht\Desktop\CATOMXHN:Zone.Identifier" not found!
Deletion of file "C:\Documents and Settings\Charlie Kierscht\Desktop\CATOMXHN:Zone.Identifier" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist


Completed script processing.

*******************

Finished! Terminate.

What happened the first time you ran SDfix? It must have run ok as you posted the log from it.
Can you list the problems you are still having.

I'm not sure why SDFix gave me trouble the second time.

Everything seems to be running fine now. The only things still going on are those two files that I can't get rid of from my desktop, and that SPRTCMD.EXE I get on start-up.

Do you think I'm in the clear now?

Maybe I spoke too soon. Windows Live OneCare just found and removed a trojan downloader, but, I suppose that's just part of being on the Internet.

What is SPRTCMD.EXE doing?

Do you have hidden files/folders set to show? If so, set it back to normal and see if those files go from your desktop.

Otherwise, tell me the full and complete filepath to them and we will try to clean them up.

The location for those mysterious files are as follows:

C:\Documents and Settings\Charlie Kierscht\Desktop

The names are: CAT0MXHN. and CAGHQ7GL.

I'm not sure if the hidden files option is on or not.

Concerning the other recurring issue, this is what happens. Upon start-up, the computer will load, and when it's all done, I get a message that comes up on the screen and it says:

SPRTCMD.EXE Unable to Locate Component (this is in the blue part of the box) This application has failed to start because LIBEAY32.dll was not found. Re-installing the application may fix this problem.

If I click "ok," it disappears, then shows up a second time, and when I click "ok" again, it goes away. I haven't the slightest idea what effect this is having on my computer if anything, and even less of an idea what application it's talking about.

SPRTCMD.EXE is something to do with the Dell support service. See if you can find it in msconfig and disable the startup.

You need to take a look in Folder Options to see if hidden files are set to visible.

Okay, removing the SPRTCMD from the msconfig start-up screen did the trick.

As far as the folder options, I can't find that. I looked on google and from what I could determine it should be under the tools section of IE, but it's not there.

What should I do?

No, it's not in IE. Look in the control panel. It should be there, otherwise open any windows folder and on the TOOLS Tab, there should be an option to enter the folder options from there.