Pls do the following:
1. - Download Malwarebytes' Anti-Malware ( http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button ) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Make sure that you restart the computer.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
2. - Download hijackthis and post the log.
In your reply, post the logs (in this order):
1. - Malware Bytes Log
2. - Hijackthis Log
Thanks,
Cohen
cohen
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Belinda_k - Can you pls download HJT, the link is in my previous reply. Run it, scan, and then post the log.
Thanks,
Cohen
cohen
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822 posts since Nov 2008
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Alright, let's use combo fix.
Please download ComboFix by sUBs from HERE or HERE You must download it to and run it from your Desktop
Physically disconnect from the internet.
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log to post in your next reply along with a fresh HJT log
Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Thanks,
Cohen
cohen
Practically a Posting Shark
822 posts since Nov 2008
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Alright, there are still a lot of problems!
====================
*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!
Download CCleaner from here to clean temp files from your computer.Double click on the file to start the installation of the program.
Select your language and click OK, then next.
Read the license agreement and click I Agree.
Click next to use the default install location. Click Install then finish to complete installation.
Double click the CCleaner shortcut on the desktop to start the program.
Can you pls tick everything on the left hand side!
Then Click, Run CCleaner.
After CCleaner has completed its process, click Exit.
================
Then, can you see if you can run HJT, and post the log in a reply.
================
Pls Note - All Longs that are requested, can you pls post them in a reply.
Thanks,
Cohen
cohen
Practically a Posting Shark
822 posts since Nov 2008
Reputation Points: 46
Solved Threads: 45