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Jan 2nd, 2005
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Internet Explorer won't load when clicked

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Just today, after I ran Ad aware, Spybot and Windows updates, Internet Explorer no longer works. When I click on the icon, the hourglass runs for about 10 seconds, then disappears and nothing happens. I then downloaded and ran Spy Sweeper, but still no luck. Help!

I am running Windows XP, Home Edition, and IE 6, sp1. Oh, and this is my first time posting, so please excuse any ignorance.

I ran Hjt:
Logfile of HijackThis v1.99.0
Scan saved at 11:24:45 PM, on 1/1/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\LTSMMSG.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\PROGRA~1\INSTAN~1\INSTAN~1\IWCTRL.EXE
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\DOCUMENTS AND SETTINGS\JENNELLE STEWART\MY DOCUMENTS\DOWNLOADS\QUICKTIME\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\adobe\acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\IzyMail.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/mor...on/search.html
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.lausd.net"); (C:\Documents and Settings\Jennelle Stewart\Application Data\Mozilla\Profiles\default\6c0heeuv.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Jennelle Stewart\Application Data\Mozilla\Profiles\default\6c0heeuv.slt\prefs.js)
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\adobe\acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [QuickenSEMessage] "C:\PROGRAM FILES\QUICKENBASIC\QSEMSG.EXE"
O4 - HKLM\..\Run: [hplampc] C:\WINDOWS\system32\hplampc.exe
O4 - HKLM\..\Run: [IW Controlcenter] C:\PROGRA~1\INSTAN~1\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\DOCUMENTS AND SETTINGS\JENNELLE STEWART\MY DOCUMENTS\DOWNLOADS\QUICKTIME\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Enh Win Updt] C:\WINDOWS\enhupdt.exe
O4 - HKCU\..\Run: [ChoiceMail] C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\adobe\acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FC} (PCUploader Class) - http://costco.internetimagingnetwork...PCAXSetup.cab?
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Trend NT Realtime Service - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
Last edited by jennelle; Jan 2nd, 2005 at 3:48 am. Reason: add info
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Newbie Poster
jennelle is offline Offline
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Re: Internet Explorer won't load when clicked

Have You Rebooted?
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Comatose is offline Offline
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Re: Internet Explorer won't load when clicked

Yes, several times. Any advice?
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jennelle is offline Offline
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Re: Internet Explorer won't load when clicked

You Could Uninstall and then Reinstall Internet Explorer? Load up Control Panel, add remove programs, then add/remove windows componants. Uncheck Internet Explorer, Reboot, and Then Recheck Internet Explorer (You might need an XP CD, I'm not sure).
That could fix it.
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Taboo Programmer
Comatose is offline Offline
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Re: Internet Explorer won't load when clicked

I've already done this and no luck. Anything else?
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Newbie Poster
jennelle is offline Offline
16 posts
since Jan 2005
Jan 2nd, 2005
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Re: Internet Explorer won't load when clicked

Yikes!

Alright, Right click on the IE Icon, and go to properties. Under General Tab, Click On Settings... Go To "View Objects" And Look for anything that is out of place, or doesn't seem like you would want it installed. I would personally clear the history and cookies and files (Cache) afterword. Maybe that will help?
Team Colleague
Reputation Points: 361
Solved Threads: 214
Taboo Programmer
Comatose is offline Offline
2,413 posts
since Dec 2004
Jan 2nd, 2005
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Re: Internet Explorer won't load when clicked

Done that. No luck still. It started a few weeks ago. I'd be online for a long time and then suddenly my homepage and other pages I try to access get navigated to sony.com. Weird. I was on sony.com a bit buying some stuff but it was weird that it would only point to that page. Also, graphics would start disappearing. I'm pretty good about virus/spyware/etc. scans, so I'm bewildered. Argh!
Reputation Points: 10
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Newbie Poster
jennelle is offline Offline
16 posts
since Jan 2005
Jan 2nd, 2005
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Re: Internet Explorer won't load when clicked

Team Colleague
Reputation Points: 361
Solved Threads: 214
Taboo Programmer
Comatose is offline Offline
2,413 posts
since Dec 2004
Jan 2nd, 2005
0

Re: Internet Explorer won't load when clicked

Comatose, I was just trying that link as you were replying. It's now doing a scan "SFC /Scannow", which is taking a while. Hmmm...it's late and moments like these make me hate computers.
Reputation Points: 10
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Newbie Poster
jennelle is offline Offline
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since Jan 2005
Jan 2nd, 2005
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Re: Internet Explorer won't load when clicked

*Smiles* I know the feeling. Let me know the outcome.
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Comatose is offline Offline
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