Thank you for the detailed instructions and your time. I have performed the outlined stops. I was not able to disable my virus scan...it is password protected. Here are the 3 log files
Malwarebytes' Anti-Malware 1.31
Database version: 1602
Windows 5.1.2600 Service Pack 2
1/3/2009 11:27:20 AM
mbam-log-2009-01-03 (11-27-20).txt
Scan type: Full Scan (C:\|D:\|)
Objects scanned: 116800
Time elapsed: 29 minute(s), 34 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 1
Files Infected: 7
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Control Panel\Homepage (Hijack.Homepage) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceActiveDesktopOn (Hijack.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.
Files Infected:
C:\System Volume Information\_restore{E8EBED63-E53D-4C7F-A9CB-A281ED8D8128}\RP306\A0088494.exe (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\bitsadmin.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msqpdxtghvkdxn.dll (Trojan.TDSS) -> Delete on reboot.
C:\resycled\boot.com (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxmeicenky.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\tempo-3FD.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\tempo-659.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.
# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3733 (20090102)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=4857d01557dba64a9b5d48189e54f9e7
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-01-03 08:13:34
# local_time=2009-01-03 02:13:34 (-0600, Central Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 2
# scanned=335441
# found=6
# scan_time=3952
C:\WINDOWS\system\_MONA.DLL probably unknown NewHeur_PE virus (unable to clean - deleted) 00000000000000000000000000000000
C:\WINDOWS\system\_TLCDSC.DLL probably unknown NewHeur_PE virus (unable to clean - deleted) 00000000000000000000000000000000
C:\WINDOWS\system32\nbsdvtsvc.exe probably unknown NewHeur_PE virus (unable to clean - deleted (after the next restart)) 00000000000000000000000000000000
C:\WINDOWS\system32\schdlsv.exe probably unknown NewHeur_PE virus (unable to clean - deleted (after the next restart)) 00000000000000000000000000000000
C:\WINDOWS\Temp\tmp74.tmp a variant of Win32/Kryptik.CV trojan (unable to clean - deleted) 00000000000000000000000000000000
D:\resycled\boot.com a variant of Win32/Kryptik.DR trojan (unable to clean - deleted) 00000000000000000000000000000000
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:42:31 PM, on 1/3/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\ifxspmgt.exe
C:\WINDOWS\system32\ifxtcs.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINDOWS\system32\nbsdvtsvc.exe
C:\WINDOWS\system32\IfxPsdSv.exe
C:\WINDOWS\system32\rsosvc.exe
C:\WINDOWS\system32\schdlsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\consctl.exe
C:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Novatel Wireless\MobiLink\Lite.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Documents and Settings\sherry.ruddock\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Novatel Wireless\Mobilink\Phoenix.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
F:\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://142.146.40.109
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Communications Inc
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [IFXSPMGT] C:\WINDOWS\system32\ifxspmgt.exe /NotifyLogon
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [MobiLink Lite] C:\Program Files\Novatel Wireless\MobiLink\Lite.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\sherry.ruddock\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SFA] "\\rci.rogers.ca\dfsapps\shared\salesforce_v3.0\sfa_install_v3_01.exe" /0INSTALL
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: eTrust SSO Client Startup.lnk = C:\WINDOWS\RunHide.exe
O4 - Global Startup: VPN Client.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file:\\rci.rogers.ca\dfsapps\rwi\homepage\homepage.html
O15 - Trusted Zone:
http://q3.webtechwireless.com
O15 - Trusted Zone:
http://*.itpmowss (HKLM)
O15 - Trusted Zone:
http://*.rogers.mphro.com (HKLM)
O15 - Trusted Zone:
http://*.Rapid (HKLM)
O15 - Trusted Zone:
http://*.Rapid.rogers.com (HKLM)
O15 - Trusted Zone: crossroads.net.wireless.rogers.com (HKLM)
O15 - Trusted Zone:
http://itolls.rogers.com (HKLM)
O15 - Trusted Zone:
http://itpmowss.rogers.com (HKLM)
O15 - Trusted Zone: ossjunction.net.wireless.rogers.com (HKLM)
O15 - Trusted Zone:
http://rcilx030.rogers.com (HKLM)
O15 - Trusted Zone:
http://rcilx031.rogers.com (HKLM)
O15 - Trusted Zone:
http://rsohp013.rogers.com (HKLM)
O15 - Trusted Zone: web-dev.net.wireless.rogers.com (HKLM)
O15 - Trusted Zone:
http://*.RSSESNITAPWA (HKLM)
O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) -
https://h50203.www5.hp.com/HPISWeb/C...ataManager.CAB
O16 - DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} (AxLoaderPassword Class) -
http://www.blackberry.com/devicesoftware/AxLoader.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) -
http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) -
http://www.facebook.com/controls/contactx.dll
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rci.rogers.ca
O17 - HKLM\Software\..\Telephony: DomainName = rci.rogers.ca
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rci.rogers.ca
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = rogers.com,rci.rogers.ca,rogers.ca
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = rci.rogers.ca
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = rci.rogers.ca
O20 - AppInit_DLLs: APSHook.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: OneCard - C:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Intel(R) Active Management Technology System Status Service (atchksrv) - Unknown owner - C:\Program Files\Intel\AMT\atchksrv.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Google Desktop Manager 5.7.801.1629 (GoogleDesktopManager-010108-205858) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - C:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\ifxspmgt.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\ifxtcs.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Active Management Technology Local Management Service (LMS) - Unknown owner - C:\Program Files\Intel\AMT\LMS.exe (file missing)
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - McAfee, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: Personal Secure Drive service (PersonalSecureDriveService) - Infineon Technologies AG - C:\WINDOWS\system32\IfxPsdSv.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: RSO Service (rsosvc) - Rogers Shared Operations - C:\WINDOWS\system32\rsosvc.exe
O23 - Service: SWIHPWMI - Sierra Wireless Inc. - C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
O23 - Service: Intel(R) Active Management Technology User Notification Service (UNS) - Unknown owner - C:\Program Files\Intel\AMT\UNS.exe (file missing)
O24 - Desktop Component 0: (no name) -
http://www.fantasyislandresort.com/f...as/Aerea16.jpg
--
End of file - 13871 bytes