Hey everyone. Ok, I just noticed that in my Add or Remove Programs window, theres a program called My Way Search Assistant........ obviously spyware or adware of some kind. I need to uninstall it but......... there is no button in the add or remove programs menu that allows me to uninstall it like a normal program........ wierd huh? (and yes my xp account is a computer administrator, not a limited account.) any ideas on how to remove this stupid thing? Thanks!
1.) Download and install, Ad-Aware SE. In addition to the default settings, check these and make any necessary adjustments:
A.) Close ALL windows except Ad-Aware SE
B.) Click on the ‘world’ icon (at the top right of the Ad-Aware SE window) to let Ad-Aware SE update.
C.) Once the update is finished, click on the ‘Gear’ icon (second from the left at the top of the window) to access the Preferences/Settings window.
a.) In the ‘General’ window make sure the following are selected in green:
*Automatically save log-file
*Automatically quarantine objects prior to removal
*Safe Mode (always request confirmation)
b.) Under Definitions:
*Prompt to udate outdated definitions - set the number of days
B.) Click on the ‘Scanning’ button on the left and select in green:
a.) Under Driver, Folders & Files:
*Scan Within Archives
b.) Under Select drives & folders to scan:
*choose all hard drives
c.) Under Memory & Registry, all green:
*Scan Active Processes
*Deep Scan Registry
*Scan my IE favorites for banned URL’s
*Scan my Hosts file
C.) Click on the ‘Advanced’ button on the left and select in green:
a.) Under Shell Integration:
*Move deleted files to recycle bin
b.) Under Logfile Detail Level, all green:
*include addtional object information
*DESELECT - include negligible objects information
*include environment information
c.) Under Alternate Data Streams:
*Don't log streams smaller than 0 bytes
*Don't log ADS with the following names: CA_INOCULATEIT
D.) Click the ‘Tweak’ button and select in green:
a.) Under the ‘Scanning Engine’:
*Unload recognized processes during scanning
*Scan registry for all users instead of current user only
b.) Under the ‘Cleaning Engine’:
*Let Windows remove files in use at next reboot
c.) Under the Log Files:
*Include basic Ad-aware SE settings in logfile
*Include additional Ad-aware SE settings in logfile
*Please do not check or make green: Include Module list in logfile
E.) Click on ‘Proceed’ to save the settings.
F.) Click ‘Start’
*Choose:'Perform Full System Scan'
*DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
G.) Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
H.) If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
I.) Save the log file when it asks and then click ‘Finish.’
J.) REBOOT to complete the removal of what Ad-Aware SE found.
2.) Download, install, and update Spybot S&D.
When you first run SpyBot, it will walk you through a Wizard which will perform a few critical functions (making a registry backup, getting the latest updates, etc.).
A.) Perform all of the Wizard's tasks.
B.) On the page that first opens when you start Spybot there is an option to immunize, you should do this.
C.) Scan with Spybot; after the scan is complete, have Spybot fix everything marked RED.
D.) In the immunize section there is also a link to download Spywareblaster. This program will prevent the installation of bad ActiveX controls in it's database. Download that, keep it updated, and have it enable all protection.
Do the online antivirus scan.
Update your own antivirus program and run a full system scan with that as well.
3.) Reboot into Safe Mode.
4.) Open Windows Explorer, go to Tools, and in the Folder Options, select "Show hidden files and folders," and uncheck "Hide protected operating system files."
5.) For every User listed under C:\Documents and Settings, delete the entire contents of these folders (not the folders themselves):
Local Settings\Temporary Internet Files\Content.IE5
Delete the entire contents of your C:\Windows\Temp folder.
Delete the entire contents of your C:\Temp folder (if you have one).
Do a search for *.tmp and delete all entries found.
Oh gosh...... i feel really embarassed right now.......... Evidently my computer (Dell Dimension 3000) is SUPPOSED to have the My Way Search Assistant icon in the add remove programs file w/o a remove button because it is installed by dell. From what I understand, they install it as the default IE page on new computers now. :o
ya lol. wonder why they do. I really haven't experienced any problems with it. Like, I don't have an annoying "My Way Search Assistant" toolbars or pesky popups from them. I was just going through my add/remove programs and the name sounded like adaware or something. Thanks everone!!!
I just posted this to the Dell message boards...
I spent a few thousand dollars buying a new Dell system, and they appear to be trying to earn a few dollars more from the My Way web site ad revenue.
Every time I change my home page to what I want it to be, something changes it back.
Add/Remove Programs shows "My Way Search Assistant". There is no button to remove it, apparently because Dell doesn't want it removed.
Interestingly, the My Way terms include this statement: "The My Way Software and the Services are not intended for use by or availability to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, YOU MAY NOT DOWNLOAD, INSTALL OR USE ANY MY WAY SOFTWARE AND YOU MAY NOT ACCESS MY WAY SERVICES."
So Dell is shipping home/family computers that kids are not legally allowed to use? And a browser hijacker? With no way to uninstall it? Classy. I can see they don't want me to purchase from them again.
Tech support has not been helpful so far, sending me instructions on removing the My Way Speedbar, which is not what is installed, and trying to convince me that it's really not bad that they've shipped a browser hijacker.
I've looked at the Hijack This log but didn't see anything obvious. I tried disabling two Dell things with Spybot and restarting, but after restart they were enabled again so something is keeping me from disabling them.
I should note that HijackThis shows registry entries for
(and similar for start page, etc)
However, I'm afraid if I remove them with HijackThis, I'll be removing things that should be there. Just changing them in regedit I suspect would not be useful, since some process has been changing the home page back.
In case anyone else stumbles upon the My Way Search Assistant in Add/Remove Programs without an uninstall button, and finds this thread, here's some more info on removing...
The folder (on my pc at least) for Dell's My Way Search Assistant was:
The *.msi associated with the program was:
By right-clicking the 62e8.msi and choosing "uninstall", you can remove the My Way Search Assistant. After a couple of hours of searching and spyware scanning with various programs, this has been the only step that successfully removed the software. Verify that C:\Windows\Installer\62e8.msi is the right file by right-clicking it, going to properties, and looking at the info on the "Summary" tab.
In one of many posts I read about this search assistant, someone pointed out that it is a little ridiculous that Dell associated themselves with such a questionable search assistant. Your point about tracking information is an excellent one. I have no idea if I still have this search assistant of Dell's, but I did rid myself of the other........I think. :rolleyes:
Whenever I get a new computer from Dell now.... I'm kinda afraid to turn it on for the first time! :surprised Who knows what the heck Dell loads their systems with now....... maybe one day someone will turn on their new computer and it'll blow up or something. That is why I would reformat a brand new Dell computer before using it!
I am getting troubled with "My Way searh assistant". I have tried uninstalling, then running the Spybot, Spywareblaster, Adaware. Restarted the m/c. Still "My Way searh assistant" is listed in my programs, and no button to uninstall it. I ran HijackThis, and the log is below.
There seems to be some "bonjour" files in the log (apprantly comes with iTunes). Is this also some harmful stuff?
Logfile of HijackThis v1.99.1
Scan saved at 10:44:27 PM, on 9/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
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I was doing one of my routine checks for unwanted spyware/adware in the 'Add or Remove Programs' tool and came across the 'Myway Search Assistant' just wanted to let everyone know that on my Dell Xp 400 Media Center Edition I had no problems un-installing it.
Wish you all the best