I can load my home page, but when I try going to "my favorites", it reports "can't find server". I have run Spybot, Ad-Aware and Spy Doctor and they can't find anything. I have run hijack this and have a log.
Your HJT log doesn't indicate that anything malicious is responsible for the "broken" Internet connectivity.
1. Can you surf to any websites at all, or do you get the server error regardless of where you try to go?
2. Can you reach websites by typing their actual IP address into your browser's location/address bar? Try getting to Google using the following address: http://66.102.7.147
P.S. My computer takes forever to load at first now. Youdo have a lot of program components set to run automatically when Windows starts up, but not all of them are necessary; they'll just slow down your startup and use up system resources. Unfortunately, the anti-virus/Internet Security package from McAfee can put quite a load on your startup time, but obviously you don't want to disable that one. These other startup items are "User's Choice" though, and can be safely disabled:
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
Most of the above programs should have an option in their preferences where you can choose to have them run at startup or not; disable them that way.
DMR
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A few things to try:
1. Disable any firewall software you might have running.
2. Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)
- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".
- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders:
1. Local Settings\Temp
2. Cookies
3. History
4. Local Settings\Temporary Internet Files\Content.IE5
- Delete the entire content of your C:\Windows\Temp folder.
Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.
- Empty your Recycle Bin.
- Reboot normally.
3. Go to Start Menu->Programs->Accessories and click on Command Prompt to open a DOS window. At the DOS prompt, type the following command and then hit Enter:
ipconfig /flushdns
4. The 017/NameServer entries in your log indicate that you are only using a single DNS server, which could be experiencing intermittent problems. Check with your ISP to see if they are aware of any known issues on their end.
5. Obviously, check your entire network chain and verify that everything (modem, router, cabling, etc.) is in good working order.
DMR
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Each user's Temp folder is under the Local Settings sub-folder of the user's account:
C:\Documents and Settings\username\Local Settings\Temp
If you can't see some of the folders/files I listed, please make sure you set Explorer's View options as I indicated in my last post; some of the folders are normally hidden:
Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files".
DMR
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Ah, OK. Look in to that and let us know what you find.
DMR
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harryt,
Please do not start multiple threads on a topic/question/problem; doing so goes against our Posting Guidelines . In light of that, I've merged your most recent thread on your problem into this one.
I brought my laptop to the office and plugged it into my LAN connection and both browsers (IE and Firefox) worked without any problems. I have not tried to see if the same would hold true if I just plugged it in to the router at my home. You should definitely try wiring directly into your home router; that will help us determine exactly where the problem lies. The fact that things operate correctly at work, however,does tell us that the problem lies somewhere in your home network's setup/configuration
DMR
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7,229 posts since Dec 2003
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