943,981 Members | Top Members by Rank

Ad:
May 5th, 2009
0

Help PLEASE....!!

Expand Post »
My laptop has Winxp home edition Os.
I realised that i had the brontok virus in my system so i scanned it with Kaspersky Antivirus. while scanning the Antivirus notified me that it would stop the process explorer.exe because it was infected. when i clicked OK my destop went blank save for the wallpaper. No desktop icons, no startmenu or taskbar. i restarted my computer but it seems to freeze on the desktop after rebooting. i thought about fomatting and reinstalling but i have programs in it that i dont want to lose.

What should i do???

Is there any way that i can get explorer.exe running again so i can use another antivirus to remove the virus?

Is their any way i can backup the programs on my Hard drive?
Reputation Points: 10
Solved Threads: 0
Light Poster
Neitz is offline Offline
42 posts
since Sep 2008
May 5th, 2009
0

Re: Help PLEASE....!!

Hi

On your keyboard... Press CTRL+ALT+Delete ... this should bring up the task manager. click on File then New Task ..... in the box that appears type explorer.exe and press enter....

let us know

Darrern
Reputation Points: 12
Solved Threads: 15
Junior Poster
xcellpro6 is offline Offline
138 posts
since Nov 2006
May 5th, 2009
0

Re: Help PLEASE....!!

How did you know before scanning what infection you had or that you had an infection?
Last edited by jholland1964; May 5th, 2009 at 7:26 pm.
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,498 posts
since Jul 2008
May 5th, 2009
0

Re: Help PLEASE....!!

i did that but the task manager did not come on, i think its disabled as well
Reputation Points: 10
Solved Threads: 0
Light Poster
Neitz is offline Offline
42 posts
since Sep 2008
May 5th, 2009
0

Re: Help PLEASE....!!

before scanning, when i opened up a folder there was an exe file with the name of the folder inside
Reputation Points: 10
Solved Threads: 0
Light Poster
Neitz is offline Offline
42 posts
since Sep 2008
May 7th, 2009
0

Re: Help PLEASE....!!

Have you tried booting to Safe Mode?
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,498 posts
since Jul 2008
May 7th, 2009
0

Re: Help PLEASE....!!

I tried safe mode, logging on as administrator but still nothing happened, is there any way i can Backup my programs before formating the drive?
Reputation Points: 10
Solved Threads: 0
Light Poster
Neitz is offline Offline
42 posts
since Sep 2008
May 8th, 2009
0

Re: Help PLEASE....!!

Click to Expand / Collapse  Quote originally posted by Neitz ...
I tried safe mode, logging on as administrator but still nothing happened, is there any way i can Backup my programs before formating the drive?
I don't know of any if you cannot even boot to the drive. Sorry.
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,498 posts
since Jul 2008
May 8th, 2009
0

Re: Help PLEASE....!!

Take the HD out and connect it to another pc. Backup what you want and then scan them with an AV before reinstating them.
Moderator
Featured Poster
Reputation Points: 1142
Solved Threads: 982
Most Valuable Poster
crunchie is offline Offline
12,165 posts
since Feb 2004

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
Message:
Previous Thread in Viruses, Spyware and other Nasties Forum Timeline: RECYCLER in hard disk
Next Thread in Viruses, Spyware and other Nasties Forum Timeline: Assistance with Virus/Spyware on HD





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC