To be honest, it sounds like even if the malware has been cleaned out, tinkered setting may well remain (sounds like something actively attempted key search pages in attempt to prevent the user from researching the actual problem... very nice.)
You could try a registry repair, but without knowing what OS you are running, is difficult to recommend a suitable utility. Also, just check any firewall you have installed to see if google hasn't been blacklisted there (although if you can ping, I doubt it).
Question arises - would it be quicker to simply back-up important data a do a fresh install??
kaninelupus
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Was the XP disc she had a full XP install disk or a recovery disk (meaning XP will be sitting there on a locked partition)? Quick way to see if there is a recovery partition is to use the Disk Management utility to see if there is any small partition sitting along side main partition in the main disk (usually Disk1).
If there is a recovery partition, creating a boot dick may be an option (although whether you will be able to access partition to perform a "recovery repair" may be another matter).
kaninelupus
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Question Answered as of 3 Years Ago by
kaninelupus