Trojan.Clampi (Symantec) removal

[zippy da monkey]

hi all, i have been having a problem with this as it keeps popping up. symantec claims it has been deleted but it keep coming back. any ideas on what can actually remove this rather than just report its remvoal?

i hate anything symantec and norton, but unfortunately this is what has to be run on this machine. i have tried hijackthis, malwarebytes, spybot search and destroy and even microsoft malicious software removal tool to no avail. i am wondering if symantec is actually deleting the offending trojan and that is why nothing is picking it up but it isn't removing whatever keep re-installing the problem.

any help would be great, thanks.

[thug line]

if you are a windows user then
try to remove it manually..
try these steps:

>go to tools
>folder options
>go to view
>show hidden files and folder
>then uncheck the hide operating system files
> then go to the folder where the virus is detected
>find Trojan.Clampi
>delete the file
>scan it again
>if its still detected then try to use other anti-virus programs

[jholland1964]

Can you please update MBA-M and then run a new Full System Scan. Have it Remove All Found.
Reboot the computer.
Then run a new HJT scan and save the log.
Post back here with the MBA-M log and the HJT log.
If we don't see these logs we cannot begin to help.