Cannot Access Microsoft.com

[thomas178312]

Can some one help me

HELP!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:33:20, on 01-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\ms18_word.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Documents and Settings\Thomas\ms18_word.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{A11662D8-8C2C-47FD-8377-3BC14BA6C692}: NameServer = 203.109.129.67 203.109.129.68
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 6331 bytes

[Rik from RCE]

Your pc is infected. I see no evidence of any antivirus software.
You need to install a virus scanner and do a complete scan with it before attempting to clean anything else.

Avast is good - http://www.avast.com/eng/download-avast-home.html

[David Sanders]

The title of your post is cannot access microsoft.com. Can you access any websites?

Also do you get random popups appearing without going onto any other websites?

[thomas178312]

Hi I cannot access microsoft every other site is ok

I installed and antivirus and ran it found a couple of virus' here's my latest hijack report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:08:56, on 02-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\ms18_word.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Documents and Settings\Thomas\ms18_word.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\TPSBattM.exe
F:\Bin\demo32.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 6027 bytes

[Rik from RCE]

Download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

[kaninelupus]

processes I can see staight of the bat:

C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (ironic I know)

Those two alone (especially on XP) can do untold damage to the OS, as well as dropping in other extras.

MBA is definitely the way to go. And get a decent AV client - Comodo, Avira, Avast ALL have decent free offerings

[Rik from RCE]

I have already recommended that av software be installed in post #2.

[thomas178312]

Here's my Malware bytes report

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

02-08-09 22:52:45
mbam-log-2009-08-02 (22-52-45).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 113806
Time elapsed: 1 hour(s), 28 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
d:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 (Trojan.Conficker.H) -> Quarantined and deleted successfully.
e:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 (Trojan.Conficker.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\Thomas\Application Data\pridl (Trojan.Downloader) -> Delete on reboot.

Files Infected:
D:\autorun.inf (Trojan.Conficker.H) -> Quarantined and deleted successfully.
d:\RECYCLER\s-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx (Trojan.Conficker.H) -> Quarantined and deleted successfully.
E:\autorun.inf (Trojan.Conficker.H) -> Quarantined and deleted successfully.
e:\RECYCLER\s-5-3-42-2819952290-8240758988-879315005-3665\jwgkvsq.vmx (Trojan.Conficker.H) -> Quarantined and deleted successfully.
c:\documents and settings\Thomas\application data\pridl\pridl.exe (Trojan.Downloader) -> Delete on reboot.

[Rik from RCE]

Please run a second scan and let me know if it finds anything, if it doesn't, then post a fresh HJT log.

[thomas178312]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:51:21, on 02-08-09
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\HHVcdV7Sys\VC7SecS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msfeedssync.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HHVcdV7Sys\VC7Play.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ms18_word.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Thomas\Thomas.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Programes\Computer Care\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://track.moreniche.com/hit.php?w=155970&s=147
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [VC7Player] "C:\Program Files\HHVcdV7Sys\VC7Play.exe"
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ms18_word] C:\WINDOWS\system32\ms18_word.exe
O4 - HKLM\..\Run: [Regedit32] C:\WINDOWS\system32\regedit.exe
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Thomas] C:\Documents and Settings\Thomas\Thomas.exe /i
O4 - HKCU\..\Run: [ms18_word] C:\Documents and Settings\Thomas\ms18_word.exe
O4 - HKLM\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [do_not_delete] C:\WINDOWS\system32\do_not_delete.exe (User 'Default user')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{A11662D8-8C2C-47FD-8377-3BC14BA6C692}: NameServer = 203.109.129.67 203.109.129.68
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Distributed Transaction Coordinator MSDTCDnscache (MSDTCDnscache) - Unknown owner - C:\WINDOWS\system32\8.tmp.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Virtual CD v7 Management Service (VC7SecS) - H+H Software GmbH - C:\Program Files\HHVcdV7Sys\VC7SecS.exe

--
End of file - 7182 bytes

[Rik from RCE]

Turn on show hidden files, see HERE for instructions.

Locate and delete the following file.

C:\WINDOWS\system32\do_not_delete.exe

Only delete the file in bold, do not delete any of the directories.

Once done, reboot your pc and post a fresh HJT log.

[crunchie]

I installed and antivirus and ran it found a couple of virus'

What is the AV called? I see no evidence that you have, in fact installed one.
Your last log looks worse than your first, which indicates the problem is spreading.
Install an anti-virus or everyone here who is trying to help you are just wasting their time.
MBA-M needs updating. The latest database is 2546.

[thomas178312]

What is the AV called? I see no evidence that you have, in fact installed one.
Your last log looks worse than your first, which indicates the problem is spreading.
Install an anti-virus or everyone here who is trying to help you are just wasting their time.
MBA-M needs updating. The latest database is 2546.

Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware AE

[kaninelupus]

I have already recommended that av software be installed in post #2.

I know you did RCE - just backing that up with a little more info. Not trying to out do you at all.Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware SE

These are all "fix-it" applications", not preventions. YouNEED a decent AV Suite, not only to aid in cleaning up this mess, but also to prevent further infections. If you have nothing to prevent other viruses/malware from reinfecting your system, then there really is no point in us helping you remove this problem... as is only a short matter of time before the problem starts all over again.

[crunchie]

Every one is being very helpful and i have Malware Bytes ANtimalware as well as Adware AE

They are NOT anti-virus programs. You need to install one as Rik from RCE asked to to do.

[thomas178312]

Can' cause when i click the link it says SERVER NOT FOUND!!!!!!!!!!!!!!

[Rik from RCE]

The link for Avast I gave you is working perfectly for me. Give it another try.

[thomas178312]

Now i have

Malwarebytes Antimalware
Ad-ware AE
Spy-bot search and destroy 1.62
Avast 4
AVG 8.5

[Rik from RCE]

You need to get Avast to do a complete scan of your system.

Let us know if it finds anything, if it does, let us know exactly what it finds.

[crunchie]

Can' cause when i click the link it says SERVER NOT FOUND!!!!!!!!!!!!!!

No need to shout! If you had said that earlier, we would not be having this conversation.