943,608 Members | Top Members by Rank

Ad:
You are currently viewing page 5 of this multi-page discussion thread; Jump to the first page
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Looks great. Now a couple of suggestions;
You have a huge number of auto starting programs there which are not needed and therefore running all the time in the background and using valuable resources AND slowing your start up time. I would recommend removing those which can easily be run manually when needed.

Did you purchase AdAware? If not then I would recommend disabling the AdAware Service which runs all the time, it doesn't virtually nothing except run and use resources in the free version.
You have a program on there Viewpoint Media Player which is considered foistware or adware. It comes in with the install of different programs, AOL, AIM, versions of Netscape, certain Adobe products, to name some. It is called foistware because you didn't ask for it or personally choose to install it. I would recommend it's removal.
First you have to stop the processes it starts up;
Go to Task Manager and find ViewpointService.exe and
ViewMgr.exe

Highlight and click "End Process".
Next do the following;
Click on Start > Run and type: services.msc
Scroll down the list and find the service called "Viewpoint Manager Service"
When you find the service, double-click on it.
In the Properties Window > General Tab that opens, click the "Stop" button.
From the drop-down menu next to "Startup Type", click on "Disabled".
Now click "Apply", then "OK" and close any open windows.

Next go to Add/Remove and uninstall these if they are present:
Viewpoint, Viewpoint Manager, Viewpoint Media Player.
Finally go to C:\Program Files\ and delete these folders if they are present; ViewManager & Viewpoint

Now you will note that some of the infected files were found in the temp files. I would recommend that you keep these cleaned out a bit better. You can use the built in Disk Clean up or a program like ATF-Cleaner or CCleaner. But keep these down, ok?
I also strongly recommend you install SpywareBlaster. A must have FREE program to help you surf safer. It can block all kinds of spyware that gets delivered through your Web browser, IE and Firefox. It prevents the installation of ActiveX-based spyware, adware, dialers, browser hijackers, and other potentially unwanted programs. It can also block spyware/tracking cookies in IE, Mozilla Firefox, Netscape, and many other browsers, and restrict the actions of spyware/ad/tracking sites with it's Restricted Sites section. AND it does ALL of this WITHOUT running in the background. Download, Install, Update and Enable All. Just check manually for updates every week or so. It doesn't update that often but probably on an average once a month.

You also need to set a new, clean Restore Point. To do this do the following:
Right Click My computer.
Choose Properties
When System Properties opens choose the System Restore Tab.
Place a check mark in Shut down System Restore.
You will probably get a message telling you it will be shut down, click ok or yes.
Allow it to shut down.
Wait a moment. Then go back in and take that check mark Out so that System Restore will turn back on.

Keep MBA-M, do at least weekly quick scans with it, Updating BEFORE each scan. It does have updates daily sometimes more than once a day so always update before scanning. If the Quick Scan finds something then have it remove whatever is found, reboot and immediately check for updates again and then do a Full Scan just to be safe.
Unless you have other questions or concerns it looks to me like the computer is clean and if there are no more questions you can mark this solved.
Judy
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,497 posts
since Jul 2008
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Thanks Judy...one last question, and perhaps a silly one...you mentioned I have a huge number of auto starting programs there which are not needed and therefore running all the time in the background and using valuable resources AND slowing my start up time.....how do I identify which programs this relates to (I presume in the HJT log..?) and how do I disable from auto start-up? I remember doing this years ago on another computer, but can't recall how to about this?

Thanks for all your help...greatly appreciated.
Reputation Points: 10
Solved Threads: 0
Junior Poster in Training
Kevin392 is offline Offline
50 posts
since Jul 2005
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Give me a minute and I will give you a list. Easiest way is to use Mike Lin's Startup Control Panel. Free program. Download and install and you'll find it in the Control Panel with a little computer icon labeled Start up. Back shortly with the list.
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,497 posts
since Jul 2008
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

I suggested that he not reboot to begin with Crunchie, so I imagine that is why Kevin didn't do it. I just wanted to be certain that at least most of what was going to be found would be removed.
Sorry Judy. I missed that post
Moderator
Featured Poster
Reputation Points: 1142
Solved Threads: 982
Most Valuable Poster
crunchie is offline Offline
12,163 posts
since Feb 2004
Aug 30th, 2009
1

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Ok here's the list. I have purposely left off items having to do with your printer, your scanner, you photos, and your dial-up modem sometimes those programs are so darned touchy that if you disable something you end up with a headache. Take a look at them, see if you need them and then you decide on those, I will list those at the bottom with ***'s above that list.
Here is the list of those you CAN turn off without problems:

igfxtray-Quick access to the control panel via a System Tray icon for graphics based upon the Intel chipsets.These chipsets are often included on motherboards. Available via Start -> Settings -> Control Panel
igfxhkcmd- Installed by the Intel 810 and 815 chipset graphic drivers. If you want the Ctrl+Alt+F12 or similar keypresses to access Intel's customised graphics properties, you need it, otherwise not. Can be disabled via the Display Properties in Control Panel.
igfxpers-Associated with the Common User Interface module for Intel graphics cards
RealTray-System Tray Icon for Real Player
ISUSPM Startup-Install Shield Update Scheduler. This automatically search for and does updates for software. You can do this manually
ISUSScheduler-same as above really. Do it manually.
MimBoot-starts Music Match Jukebox. Do it manually
MMTray-Music Match task tray icon
QuickTime Task-System tray icon for Quick Time viewer
dscactivate-Dell's Remote Support Program.
DellSupportCenter-just what it says. Can be run manually...there possibly will several of these listed by the way, turn them all off.
Ad-Watch-Part of Lavasoft Ad-aware Plus - realtime spyware-monitor watching your memory and registry for spyware that tries to install or change your system>really your choice. As you can see, it did little to nothing in protecting your computer.
SunJavaUpdateSched-sun java update scheduler. Do it manually. This doesn't work half the time anyway.
MSMSGS-Windows Messenger, not an IM program, but the program that constantly pops up and gives you supposed needed messages concerning Windows. Turn it off.
Adobe Reader Speed Launch-supposedly speeds start of Adobe Reader...maybe by a couple seconds, turn it off.

***here are the ones you have to decide for yourself****

If you don't need them then by all means turn the off.
IPHSend-related to AOL software. If you use AOL leave it, if you don't you can remove from auto start.
IntelMeM-can alert you if the telephone line is being used when you're trying to get online (when you're using dial-up), if you are NOT using dial-up then you don't need it.
Corel Photo Downloader-related to Corel Photo Album.
CanonSolutionMenu
CanonMyPrinter
SSBkgdUpdate
-scanner related
OpwareSE4-scanner related
Walgreens PhotoShow Media Manager
dlbcserv-Dell Photo Printer
Kodak EasyShare software
KODAK Software Updater

To turn all off using Mike Lin's program just open the program and go through the various tabs there. When you see one of the programs I have listed just take out the check mark. Some things may be listed under more than one tab so remove check marks from all the ones you find double listed. Some tabs may have nothing listed at all. That is also normal, don't worry. After you have removed the check marks ok out of the program and reboot the computer.
Judy
Last edited by jholland1964; Aug 30th, 2009 at 5:36 pm.
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,497 posts
since Jul 2008
Aug 30th, 2009
1

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Since the MBA-M, ESET Scanner and your own anti-virus program have removed the infected files you should now run HJT again and place check marks next to the following entries if they remain:

O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\WINDOWS\CouponBarIE.dll (file missing)

O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
[...]
Now you java program is way, way out of date.

Sometimes nice to know am not needed this early in the morning Exactly what I was thinking - was just in the process of seeing exactly what is current build of Java (am getting V6 - update14 as latest build on this end)

Looking good otherwise Kevin - great work

BTW: using Winkey+R and running MSConfig - Windows Config should allow you to disable most start-up processes, but sometimes the 3rd party utility will pull the more tricky buggers
Reputation Points: 357
Solved Threads: 52
Practically a Posting Shark
kaninelupus is offline Offline
844 posts
since Jul 2009
Aug 30th, 2009
1

Re: Need Help - Windows Police Pro?? Totally Locked Up.

BTW: using Winkey+R and running MSConfig - Windows Config should allow you to disable most start-up processes, but sometimes the 3rd party utility will pull the more tricky buggers
LOL!
Hey KL, that's an argument I'm NOT going to have with you

Suffice it to say that I believe that msconfig is for "diagnostic" startup rather than as a "startup manager." Frankly, HJT is a better startup manager. And I'm sure Judy will have her say . . . LOL!


@Kevin - Happy to see things are looking good

PP
Moderator
Reputation Points: 171
Solved Threads: 106
Central Scrutinizer
PhilliePhan is offline Offline
1,575 posts
since Dec 2006
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

Judy - much thanks on the start-up list. Very helpful!

Judy , PP, and KL - Thanks for all your help with this. It wasn't looking good last night and now machine is running smoother than it has in awhile. I really appreciate all the help. You all are great!

I'm going to mark this as solved. Thanks!!!
Reputation Points: 10
Solved Threads: 0
Junior Poster in Training
Kevin392 is offline Offline
50 posts
since Jul 2005
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

LOL!
Hey KL, that's an argument I'm NOT going to have with you

Suffice it to say that I believe that msconfig is for "diagnostic" startup rather than as a "startup manager." Frankly, HJT is a better startup manager. And I'm sure Judy will have her say . . . LOL!


@Kevin - Happy to see things are looking good

PP
Oh you know me TOO well PP!
KL;
MSConfig, or Microsoft System Configuration Utility, (or simply System Configuration in Windows Vista) is a utility to troubleshoot the Windows startup process. Key word being troubleshoot.
I know PP prefers HJT to control start ups but using a program like Mike Lin's makes things so much easier. Using msconfig makes it TOO easy to accidently turn off something you might need rather than something you don't need.
KL, you really need to start researching your advice before you post it, this is getting to be a real habit here.

Now Kevin, I am so glad we all could be of service and we were able to get things cleaned up so quickly. One of the MAIN reasons was your ability to take it slow and deliberate and not go randomly running around downloading unneeded programs, clicking wildly as so many do. You read and followed the instructions slowly and deliberately exactly as given and that was the key element here. YOU did a great job!
If anything else crops up, and I hope it doesn't don't hesitate to come back. We are all here.
Judy
Last edited by jholland1964; Aug 30th, 2009 at 8:13 pm.
Moderator
Featured Poster
Reputation Points: 725
Solved Threads: 339
Posting Expert
jholland1964 is offline Offline
5,497 posts
since Jul 2008
Aug 30th, 2009
0

Re: Need Help - Windows Police Pro?? Totally Locked Up.

i just had to clean this today.. malware bytes takes care of it. what you need to do is to log into safemode and delete the windows police folder from program files. then install and run malwarebytes several times to clean the infection. i havent found any residual effects from it yet.. will keep you posted.. it seems from the research i have done it is new.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
sms552 is offline Offline
1 posts
since Aug 2009

This thread is solved

Either the thread starter or a moderator has marked this thread as solved. You can most likely trust the responses and answers given. There is most likely no reason for any further responses to be posted here. If you have a related question, please start a new thread in this forum instead.

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
This thread is currently closed and is not accepting any new replies.
Previous Thread in Viruses, Spyware and other Nasties Forum Timeline: Please Help!! Hi jack file log attached.
Next Thread in Viruses, Spyware and other Nasties Forum Timeline: I don't know where to turn.





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC