Did exactly what you suggested. Couldn't delete:
param32.dll ---->Used By system
C:\WINDOWS\SYSTEM\SHDOCVW.DLL --->Used by System
I need further assistance. I do NOT know how to delete these files when used by Windows, therefore the problem is still present. The red icon with the white X is still in his tray and blowing pop ups.
Here's a Silent Runners Log:
"Silent Runners.vbs", revision 36,
http://www.silentrunners.org/
Operating System: Windows Millennium
Output limited to non-default values, except where indicated by "{++}"
Startup items buried in registry:
---------------------------------
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Microsoft Works Update Detection" = "C:\Program Files\Microsoft Works\WkDetect.exe" ["Microsoft® Corporation"]
"MoneyAgent" = ""C:\Program Files\Microsoft Money\System\Money Express.exe"" [MS]
"SpySweeper" = ""C:\Program Files\Webroot\Spy Sweeper\SPYSWEEPER.EXE" /0" ["Webroot Software, Inc."]
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ScanRegistry" = "C:\WINDOWS\scanregw.exe /autorun" [MS]
"TaskMonitor" = "C:\WINDOWS\taskmon.exe" [MS]
"PCHealth" = "C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s" [MS]
"SystemTray" = "SysTray.Exe" [MS]
"LoadPowerProfile" = "Rundll32.exe powrprof.dll,LoadCurrentPwrScheme" [MS]
"eTrust PestPatrol Active Protection" = ""C:\PROGRAM FILES\CA\ETRUST PESTPATROL\PPACTIVEDETECTION.EXE"" ["Computer Associates"]
"devldr16.exe" = "C:\WINDOWS\SYSTEM\devldr16.exe" [file not found]
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices\ {++}
"LoadPowerProfile" = "Rundll32.exe powrprof.dll,LoadCurrentPwrScheme" [MS]
"SchedulingAgent" = "mstask.exe" [MS]
"SSDPSRV" = "C:\WINDOWS\SYSTEM\ssdpsrv.exe" [MS]
"*StateMgr" = "C:\WINDOWS\System\Restore\StateMgr.exe" [MS]
"GoBack Polling Service" = "C:\Program Files\Adaptec\GoBack\GBPoll.exe" ["Adaptec, Inc."]
HKLM\Software\Microsoft\Active Setup\Installed Components\
PerUser_CVT_Inis\(Default) = "Windows Setup - FAT32 Converter"
\StubPath = "rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_CVT_Inis 64 C:\WINDOWS\INF\applets1.inf" [MS]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL" ["Safer Networking Limited"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{992CFFA0-F557-101A-88EC-00DD010CCC48}" = "Dial-Up Networking"
-> {CLSID}\InProcServer32\(Default) = "rnaui.dll" [MS]
"{3F30C968-480A-4C6C-862D-EFC0897BB84B}" = "GDI+ file thumbnail extractor"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\SYSTEM\THUMBVW.DLL" [MS]
"{FEF10FA2-355E-4e06-9381-9B24D7F7CC88}" = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\SYSTEM\SHELL32.DLL" [MS]
"{53C74826-AB99-4d33-ACA4-3117F51D3788}" = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\SYSTEM\SHELL32.DLL" [MS]
"{e57ce731-33e8-4c51-8354-bb4de9d215d1}" = "Universal Plug and Play Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\SYSTEM\UPNPUI.DLL" [MS]
"{6809e580-a3a7-11d1-9a00-00a0c945b006}" = "GoBack Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adaptec\GoBack\ShellExt.dll" ["Adaptec, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\ROXIO\EASYCD~1\DIRECTCD\SHELLEX.DLL" ["Roxio"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRAM FILES\REAL\REALPLAYER\RPPLUGINS\IERPPLUG.DLL" ["RealNetworks"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\
INFECTION WARNING! "{D56A1203-1452-EBA1-7294-EE3377770000}" = "Interlinking Memory Support"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\param32.dll" [null data]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{6809e580-a3a7-11d1-9a00-00a0c945b006}" = "GoBack Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adaptec\GoBack\ShellExt.dll" ["Adaptec, Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\
"AUHook" = "{BCBCD383-3E06-11D3-91A9-00C04F68105C}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\SYSTEM\AUHOOK.DLL" [MS]
Enabled Wallpaper and Active Desktop:
-------------------------------------
Active Desktop is enabled.
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\Application Data\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"
WIN.INI & SYSTEM.INI launch points:
-----------------------------------
SYSTEM.INI
[boot]
"SCRNSAVE.EXE=C:\WINDOWS\DAYDAT~1.SCR" [file not found]
WINSTART.BAT contents:
----------------------
@C:\WINDOWS\tmpcpyis.bat [file not found]
Startup items in "Startup" & "All Users...Startup" folders:
-----------------------------------------------------------
C:\WINDOWS\Start Menu\Programs\StartUp
"MA101 Configuration Utility " -> shortcut to: "C:\Program Files\NETGEAR\MA101 USB Adapter Configuration Utility\WlanMonitor.exe" ["ATMEL"]
Enabled Scheduled Tasks:
------------------------
"Tune-up Application Start" -> launches: "walign" [MS]
"PCHealth Scheduler for Data Collection" -> launches: "C:\WINDOWS\PCHEALTH\SUPPORT\PCHSCHD.EXE -c" [MS]
"Maintenance-Defragment programs" -> launches: "C:\WINDOWS\DEFRAG.EXE /SAGERUN:0" [MS]
"Maintenance-ScanDisk" -> launches: "C:\WINDOWS\SCANDSKW.EXE /SAGERUN:0 /ALL /N" [MS]
"Maintenance-Disk cleanup" -> launches: "C:\WINDOWS\CLEANMGR.EXE /SAGERUN:0" [MS]
Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "C:\WINDOWS\SYSTEM\rnr20.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
00000000000#\PackedCatalogItem (contains) DLL [Company Name], (at) # range:
C:\WINDOWS\SYSTEM\mswsosp.dll [MS], 1
C:\WINDOWS\SYSTEM\msafd.dll [MS], 2 - 4
C:\WINDOWS\SYSTEM\rsvpsp.dll [MS], 5 - 6
Toolbars, Explorer Bars, Extensions:
------------------------------------
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "MSN Messenger Service"
"Exec" = "C:\PROGRA~1\MESSEN~1\MSMSGS.EXE" [MS]
{2FDEF853-0759-11D4-A92E-006097DBED37}\
"ButtonText" = "Encarta Encyclopedia"
"MenuText" = "Encarta Encyclopedia"
"Script" = "C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM" [null data]
{5DA9DE80-097A-11D4-A92E-006097DBED37}\
"ButtonText" = "Define"
"MenuText" = "Define"
"Script" = "C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM" [null data]
----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------
HERE IS THE HIJACKTHIS LOG:
Logfile of HijackThis v1.99.1
Scan saved at 6:24:10 PM, on 4/29/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\BCMDMMSG.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\ADAPTEC\GOBACK\GBPOLL.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\CA\ETRUST PESTPATROL\PPACTIVEDETECTION.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETGEAR\MA101 USB ADAPTER CONFIGURATION UTILITY\WLANMONITOR.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\HIJACKTHIS\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL =
www.msn.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [eTrust PestPatrol Active Protection] "C:\PROGRAM FILES\CA\ETRUST PESTPATROL\PPACTIVEDETECTION.EXE"
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [GoBack Polling Service] C:\Program Files\Adaptec\GoBack\GBPoll.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SPYSWEEPER.EXE" /0
O4 - Startup: MA101 Configuration Utility .lnk = C:\Program Files\NETGEAR\MA101 USB Adapter Configuration Utility\WlanMonitor.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O14 - IERESET.INF: START_PAGE_URL=http://gateway.yahoo.com
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -
https://premconf.webex.com/client/v_...ex/ieatgpc.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
Thank you in advance for all your help.