marar,

Hi and welcome to the Daniweb forums .

===============

Download the Adware.Istbar removal utility from Symantec and following the instructions on the same page.

===============

Run HiJackThis, click "Scan", then check(tick) the following, if present:


O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\PROGRA~1\YOURSI~1\YSB.DLL (file missing)

O4 - HKLM\..\Run: [IST Service] \ISTsvc\istsvc.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares...ysb_regular.cab


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to "view system and hidden files/ folders:"

Search for...

ISTsvc

...using "Start | Search...". It will likely be in your program files folder.

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".

-

Reboot.

===============

To help protect your system from hostile ActiveX content, or special 'downloadable' files:

Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:

1) Check for any available updates; if present, they'll be automatically downloaded and installed.
2) Next, "Enable all protection".
3) Exit the program.

-

Note: Remember to regularly check for updates.

===============

After rebooting your PC, rescan with hijackthis and post a new log.
Let me know how things are now.

hi ,

thanbks for that reply and i have done to the best i believe.

Here is the final report.
-----------------------------------------------
Symantec Adware.Istbar Removal Tool 1.0.7


registry: HKEY_USERS\.DEFAULT\Software\Avenue Media (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\IST (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\Policies\Avenue Media (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Avenue Media (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\ISTsvc (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ISTsvc (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Avenue Media (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main: BandRest (value deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main: BandRest (value deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run: IST Service (value deleted)

Adware.Istbar has not been found on your computer.
---------------------------------------------------------------
HIJACKTHISLOG FILE AFTER ALLT THE PROCESS
---------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 5:35:45 PM, on 5/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX2.0\JAVASOFT\JRE\1.3.1\BIN\JAVAW.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
\\WEB SERVER\D\HIJACKTHIS.EXE

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

-------------------------------------------------------------------
thanking you once again for the concern and consideration , iremain
Hari

Congratulations! Your log looks clean - good work!

===============

Now that your PC is clean you need to follow these easy steps to keeping it this way:

Secure your Internet Explorer by going here and following the instructions there.

Use a firewall to help prevent your PC's control being usurped by undesireables. There is a link to a good, free firewall in my signature.

[color=blue]Install and keep updated, Ad-Aware SE, and Spybot S&D.
Run them both on a regular basis, following the manufacturer's recommendations.

Install an anti-virus. There are some good, free AV's available today. Make sure that it is updated regularly and have it scan your system often.

Check for Windows Updates. Microsoft regularly post updates for your systems safe running. Make sure to take advantage of this. Reboot when installed and return to make sure there are no others.

Clear your Temp folders.
Clear out your Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies.

Also, go to Start > Find/search > Files or folders > in the named box, type: *.tmp and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, if you have one. (Contents but not the folder itself.)

C:\Documents and Settings\username\Local Settings\Temp\

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Empty the Recycle Bin.

-

If you are still having problems, post back.

-

Happy surfing,

crunchie.

hi ,

Thanks for the follow up mail with lots of tips and advice.It was very kind of you to help me make my systems clean and in good working condition.

I have done all the steps as mentioned in your reply and after the actions I have just ran the hijackthis.Again, I am providing you the log file details that was generated.

--------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 5:52:10 PM, on 5/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\PROGRAM FILES\TV VIEWER\TVWAKEUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\TV VIEWER\ANNCLIST.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
\\WEB SERVER\D\HIJACKTHIS.EXE

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [bpcpost.exe] C:\WINDOWS\SYSTEM\bpcpost.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\RunServices: [TVWakeup] C:\Progra~1\TVView~1\tvwakeup.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [VidSvr]
O4 - HKLM\..\RunServices: [Announcements] C:\Program Files\TV Viewer\annclist.exe
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - Startup: Microsoft Office.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\misc.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

-----------------------------------------------------------------------------------
Thanking you once again for the concern and considerations shown and expect or hope the same concern in future too ,....I wish you a very nice day and a great time.
I remain

Harish Balakrishanan Marar

Hi Harish Balakrishanan Marar. I am concerned about a file that is now showing in your log.
Please go here and have this file scanned.

C:\WINDOWS\SYSTEM\SPOOL32.EXE

Please pst back the results of the scan.

hi,

I have tried to scan with that link but it justs hang ..and I have installed the firewall which do not allow it to be seen with the network.

Then, It goes on crashing often ....I am really worried ...

here is the log i created on 19/05 2005 and now it goes on crashing if tried to acess the network.
------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 4:32:43 PM, on 5/20/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX2.0\JAVASOFT\JRE\1.3.1\BIN\JAVAW.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O15 - Trusted Zone: http://*.yahoomail.com
O15 - Trusted Zone: http://*.rediffmail.com
O15 - Trusted Zone: http://*.vsnl.com
O15 - Trusted Zone: http://*.meramail.com
O15 - Trusted Zone: http://*.indiatimes.com
O15 - Trusted Zone: http://mail.permaweld.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

--------------------------------------------------------------------------
please help me and I would like to post you the log reports of some other systems too
shall I send it as a new thread....
Wishing you a gr8 time and nice day,I remain

Harish Balakrishnan Marar

See if you can locate C:\WINDOWS\SYSTEM\SPOOL32.EXE and right click on the file. Select 'properties' and get all the information you can. Manufacturer, instal date etc.

Please post any other logs into separate threads, indicating that they are for different systems to this one .

hi,

Thanks for the patience and concern shown by you first of all.

As you have asked in the reply, I have made note of the properties which I am quoting as below:

Version : 4.10.1998
Description: Spooler Subsytem Process
Copyright: Microsoft Coreporation 94-98

Other Version information:

Company Name: Microsoft Corp.
Internal Name : Spool32
Language : English (US)
Original Filename: spool32.exe
Product Name: Microsoft(R)Windows(R)
Operating System
Product Version: 4.10.1998

Hope this was the specifications you asked to me in your reply and thanks for the consideration and wishing you a gr8 day and nice time,

Harish Balakrishnan Marar

Sorry to mess you around, but did you copy and paste the above information, or did you type it here?
The reason I ask is because of the spelling error in this word; Coreporation
There should be no 'e.'