According to Staples (
http://www3.staples.com/spotlights/000000/virus.htm), you must first remove all previously installed antivirus software, and any active firewall needs to be disarmed; have you done this?
Personally I think the program is unnecessary because there are enough free programs available to do what this claims to do, but since you've already purchased it, you may as well use it (if you can).
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Posting Maven
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since Jul 2004
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