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Can't access control panel - virus?

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maxden
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hi, i've seen on here where a member got assistance with this issue after posting the hijackthis report

i am half way through the process but i am not sure which processes to check to fix

i keep getting this as well "Run DLL as App has encountered a problem"

below is the hijackthis report, please help and thanks in advance


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:07:35 AM, on 4/6/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: Shell=Explorer.exe "C:\WINDOWS\sembako-cjzjlnh.exe"
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [000] C:\WINDOWS\db4d\services.exe
O4 - HKLM\..\Run: [Bron-Spizaetus-cjhnlotq] "C:\WINDOWS\ShellNew\bbm-qtolnhjc.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoloSentry] C:\SRNMIC~1\SOLOSENT.EXE
O4 - HKLM\..\Run: [SoloSchedule] C:\SRNMIC~1\SOLOCFG.EXE
O4 - HKLM\..\Run: [SoloSysCheck] C:\SRNMIC~1\SYSCHECK.COM
O4 - HKCU\..\Run: [P2kAutostart] C:\DOCUME~1\RIC_DJ~1\LOCALS~1\Temp\Rar$EX00.861\P2kAutostart.exe
O4 - HKCU\..\Run: [000] C:\Documents and Settings\ric_djohn\Application Data\csrss.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKCU\..\Run: [Tok-Cirrhatus-2520] "C:\Documents and Settings\ric_djohn\Local Settings\Application Data\br6063on.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Startup Controller.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

--
End of file - 4415 bytes

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crunchie
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Hi and welcome to the Daniweb forums :).

==========

Please read.

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maxden
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thanks, was going thru this, but posted just in case it dosen't work

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maxden
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ok the microsoft wmsr tool says scanning for abot an hour but its not moving, guess it froze up

atf cleaner deleted some temp files giving me 700mb more space

gmer scanner keeps causing the pc to restart after it statrs the second scan

mba-m is getting an error when i try to launch it, says:
"Only part or a ReadProcessMemory or WriteProcessMemory request was completed."

has anyone else ever have issues like these before?

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crunchie
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Can you please do the following.


===============

Scan with HijackThis and then place a check next to all the following, if present:


R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

F2 - REG:system.ini: Shell=Explorer.exe "C:\WINDOWS\sembako-cjzjlnh.exe"

O4 - HKLM\..\Run: [000] C:\WINDOWS\db4d\services.exe
O4 - HKLM\..\Run: [Bron-Spizaetus-cjhnlotq] "C:\WINDOWS\ShellNew\bbm-qtolnhjc.exe"
O4 - HKCU\..\Run: [000] C:\Documents and Settings\ric_djohn\Application Data\csrss.exe
O4 - HKCU\..\Run: [Tok-Cirrhatus-2520] "C:\Documents and Settings\ric_djohn\Local Settings\Application Data\br6063on.exe"


Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:

folders...

C:\WINDOWS\db4d


files...

C:\WINDOWS\sembako-cjzjlnh.exe
C:\Documents and Settings\ric_djohn\Application Data\csrss.exe
C:\Documents and Settings\ric_djohn\Local Settings\Application Data\br6063on.exe
C:\WINDOWS\ShellNew\bbm-qtolnhjc.exe

-

Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in Safe Mode by doing the following:

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear.

Select the first option to run Windows in Safe Mode hit enter.

-

Reboot.

===============

After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.

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maxden
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ok i used hijackthis to fix the higlighted files, the main problem is deleting

can't delete these two files

C:\Documents and Settings\ric_djohn\Application Data\csrss.exe
C:\Documents and Settings\ric_djohn\Local Settings\Application Data\br6063on.exe

the option to view system/hidden files "tools/folder options" is not available, i suspect the virus has hidden this as there is no shutdown option as well

here is the new log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:39:05 PM, on 7/8/2003
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\Atievxx.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\SRNMIC~1\SOLOSENT.EXE
C:\SRNMIC~1\SOLOCFG.EXE
C:\Program Files\Registry Mechanic\RegMech.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoloSentry] C:\SRNMIC~1\SOLOSENT.EXE
O4 - HKLM\..\Run: [SoloSchedule] C:\SRNMIC~1\SOLOCFG.EXE
O4 - HKLM\..\Run: [SoloSysCheck] C:\SRNMIC~1\SYSCHECK.COM
O4 - HKCU\..\Run: [P2kAutostart] C:\DOCUME~1\RIC_DJ~1\LOCALS~1\Temp\Rar$EX00.861\P2kAutostart.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Startup Controller.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

--
End of file - 4481 bytes

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Please download ComboFix by sUBs from HERE or HERE

  • You must download it to and run it from your Desktop
  • Physically disconnect from the internet.
  • Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
  • Double click combofix.exe & follow the prompts.
  • When finished, it will produce a log. Please save that log to post in your next reply along with a fresh HJT log
  • Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Run Combofix ONCE only!!

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maxden
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ok its seems i have a serious virus that just doesn't want to be removed, after trying to run combofix the first time i got this error

[IMG]http://img208.imageshack.us/img208/2659/alertx.th.jpg[/IMG]

<a target='_blank' title='ImageShack - Image And Video Hosting' href='http://img208.imageshack.us/i/alertx.jpg/'><img src='http://img208.imageshack.us/img208/2659/alertx.jpg' border='0'/></a>

I downloaded it again using a mac which save the file as combofix2 and it was able to start running, unfortunately it got to where it said

registry is infected

it then backed up the registry but just keept blinkin _ after that and did nothing else - i figured it was taking its time to work so I left this running ALL DAY yesterday and still no change this morning

here is the hjk log after all of this

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:35:49 AM, on 4/7/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\Atievxx.exe
C:\WINDOWS\system32\scardsvr.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\SRNMIC~1\SOLOSENT.EXE
C:\SRNMIC~1\SOLOCFG.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoloSentry] C:\SRNMIC~1\SOLOSENT.EXE
O4 - HKLM\..\Run: [SoloSchedule] C:\SRNMIC~1\SOLOCFG.EXE
O4 - HKLM\..\Run: [SoloSysCheck] C:\SRNMIC~1\SYSCHECK.COM
O4 - HKCU\..\Run: [P2kAutostart] C:\DOCUME~1\RIC_DJ~1\LOCALS~1\Temp\Rar$EX00.861\P2kAutostart.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKUS\S-1-5-21-1844237615-1935655697-1708537768-1004\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q (User 'Mark')
O4 - HKUS\S-1-5-21-1844237615-1935655697-1708537768-1004\..\Run: [000] C:\Documents and Settings\Mark\Application Data\csrss.exe (User 'Mark')
O4 - HKUS\S-1-5-21-1844237615-1935655697-1708537768-1004\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'Mark')
O4 - S-1-5-21-1844237615-1935655697-1708537768-1004 Startup: Microsoft Startup Controller.exe (User 'Mark')
O4 - S-1-5-21-1844237615-1935655697-1708537768-1004 User Startup: Microsoft Startup Controller.exe (User 'Mark')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Microsoft Startup Controller.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

--
End of file - 5183 bytes

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crunchie
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Can you try combofix in safe mode please.

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