Hi berlyniki,

First of all- welcome to our site


1. Buffer overrun errors in rundl32.exe do not necessarilly mean that infections are at the root of the problem, although they certainly can be. Please do the following to see if we can find more specific info on the exact cause (this assumes that you are using Win 2000 or XP):

* Open the Event Viewer utility in your Administrative Tools control panel.

* In the Event Viewer, look through the System and Application logs for entries flagged as "Warning" or "Error"; double-clicking on any of those entries will open a "details" window with more information related to the general rundll32 error/warning. If you find any entries that seem to relate to the hangs/crashes that you're having, post the full and exact contents given in the detail windows.


2. If that yields nothing useful, please post a HTJ log for us to review:

Download the (free) HijackThis utility:

http://www.stevewolfonline.com/Downl...HijackThis.exe

Once downloaded, follow these instructions to install and run the program:

Create a folder outside of any Temp/Temporary folders for HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...". Save the log in the folder you created for HiajckThis, open the log in Windows Notepad, and cut-n-paste the entire contents of the log here.

Thanks for the welcome!

In my Event Viewer here are warnings:

1-
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 7/19/2005
Time: 4:03:42 PM
User: N/A
Computer:
Description:
Faulting application winlogon.exe, version 0.0.0.0, faulting module RROCURS.DLL, version 0.0.0.0, fault address 0x00013cd8.

2-
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 7/19/2005
Time: 4:03:40 PM
User: N/A
Computer:
Description:
Faulting application svchost.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

3-
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 7/19/2005
Time: 4:03:02 PM
User: N/A
Computer:
Description:
Faulting application winlogon.exe, version 0.0.0.0, faulting module MHC71ENU.DLL, version 0.0.0.0, fault address 0x00013cd8.

4-
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 7/16/2005
Time: 8:05:47 AM
User: N/A
Computer:
Description:
Faulting application rundll32.exe, version 5.1.2600.2180, faulting module unknown, version 0.0.0.0, fault address 0x64715258.

5-
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/11/2005
Time: 8:41:33 AM
User: N/A
Computer:
Description:
The following boot-start or system-start driver(s) failed to load:
Fips
intelppm
SYMTDI


I don't know if any of these are right- there were quite a few warnings and errors in both fields- these seemed to be pertinent but I'm not sure.....

Thanks!!

Here's my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 8:13:09 AM, on 7/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\upls\atnr.exe
C:\WINDOWS\system32\W?nSxS\spool32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [Arte] C:\Program Files\upls\atnr.exe
O4 - HKCU\..\Run: [Khjq] C:\WINDOWS\system32\W?nSxS\spool32.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {0EC4C9E3-EC6A-11CF-8E3B-444553540000} (WaveTab Control) - http://www.riffinteractive.com/setup/RiffLick.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...2/cpbrkpie.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab
O20 - Winlogon Notify: H323TSP - C:\WINDOWS\system32\ofbc32gt.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: CWShredder Service - Unknown owner - C:\DOCUME~1\Candy\LOCALS~1\Temp\Temporary Internet Files\Content.IE5\CP2RG5UJ\cwshredder[1].exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

OK- the error logs aren't giving us much that narrows things down, as most of them are just reporting "faulting module unknown". However- the two .DLL files mentioned in the "winlogon" errors don't look familiar, and your HJT log does show some signs of infections, so we should be able to get at least some of the problems cleared up.

There will be pieces of the infections living in areas of your system that HJT doesn't deal with though, so please go through the general cleaning procedures below first:


You will need to disconnect from the Internet for some of the following, so you'll need to print out the following instructions, or save them into a text file with Notepad.


1. Run at least two or three of the following online anti-virus/anti-spyware scans and let them fix what they can:

http://www.kaspersky.com/scanforvirus.html
http://housecall.trendmicro.com/
http://us.mcafee.com/root/mfs/default.asp?cid=9914
http://www.pandasoftware.com/active...n_principal.htm
http://www.ravantivirus.com/scan/
http://www.bitdefender.com/scan/licence.php


2. Download, install, and run the following (free) detection and removal tools (use each program's online update function before running them to make sure you have the most current updates installed).

After each utility completes its fixes, reboot before continuing on to the next utility; have the utilities fix all of the problematic/malicious items they find:

ewido Security Suite - http://www.ewido.net/en/download/
Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en
Ad Aware SE Personal - http://www.lavasoftusa.com/
SpyBot Search & Destroy - http://www.safer-networking.org/


3. Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders (but not the folders themselves):

Important: One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. Given that, if any data that you care about is living in those Temp folders, you need to move it to a safe location now, or it will be erased along with everything else!

1. Cookies
2. Local Settings\Temp
3. Local Settings\History
4. Local Settings\Temporary Internet Files

- Delete the entire content of your C:\Windows\Temp folder.

- Delete the entire content of your C:\Windows\Prefetch folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.

- Empty your Recycle Bin.

- Reboot normally.


4. Run HJT again and post a new log. Also post the scan report that the ewido utility generated.

HI there,

I'm going to post one thing at a time so it's not overwhelming, and so in case I have to stop doing this for a little bit, there is something going on. So, I already have Spybot, Adaware and Microsoft anti-spyware- run them at least every other day. I don't have Internet Explorer- have Firefox, so some of the online scans they wouldn't perform- but I did do 2 scans- no problems and have Norton on my computer.

Here's the log of ewido:

Thanks!!!!


---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 12:33:45 PM, 7/22/2005
+ Report-Checksum: A3EF4C81

+ Scan result:

HKLM\SOFTWARE\AutoLoader -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\AutoLoader\owwu1aWLZILU -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\AutoLoader\owwY1aWLZILU -> Spyware.AproposMedia : Cleaned with backup
HKLM\SOFTWARE\Classes\CLSID\{FF8DA190-3574-11D4-8068-0060082AE372} -> Spyware.BingoFun : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Surf SideKick -> Spyware.SurfSide : Cleaned with backup
HKU\S-1-5-21-515967899-73586283-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0019C3E2-DD48-4A6D-ABCD-8D32436323D9} -> Spyware.BookedSpace : Cleaned with backup
HKU\S-1-5-21-515967899-73586283-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{016235BE-59D4-4CEB-ADD5-E2378282A1D9} -> Spyware.AproposMedia : Cleaned with backup
HKU\S-1-5-21-515967899-73586283-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3643ABC2-21BF-46B9-B230-F247DB0C6FD6} -> Spyware.E2Give : Cleaned with backup
HKU\S-1-5-21-515967899-73586283-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344} -> Spyware.BargainBuddy : Cleaned with backup
HKU\S-1-5-21-515967899-73586283-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F4E04583-354E-4076-BE7D-ED6A80FD66DA} -> Spyware.BargainBuddy : Cleaned with backup
C:\BackUp of Old\Documents and Settings\Candy Crow\Cookies\candy crow@adopt.specificclick[1].txt -> Spyware.Cookie.Specificclick : Cleaned with backup
C:\BackUp of Old\Documents and Settings\Candy Crow\Local Settings\Temp\toolbar.dll -> Spyware.WebSearch : Cleaned with backup
:mozilla.10:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
:mozilla.12:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
:mozilla.14:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Centrport : Cleaned with backup
:mozilla.19:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.20:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.21:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
:mozilla.30:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
:mozilla.37:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.38:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.39:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.40:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Pointroll : Cleaned with backup
:mozilla.41:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
:mozilla.42:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Webtrendslive : Cleaned with backup
:mozilla.45:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
:mozilla.49:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.50:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.51:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.52:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.53:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.54:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.55:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.56:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.57:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.58:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.59:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.60:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.2o7 : Cleaned with backup
:mozilla.63:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Addynamix : Cleaned with backup
:mozilla.64:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Addynamix : Cleaned with backup
:mozilla.100:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned with backup
:mozilla.101:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned with backup
:mozilla.102:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned with backup
:mozilla.103:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Ru4 : Cleaned with backup
:mozilla.168:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Overture : Cleaned with backup
:mozilla.175:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Qksrv : Cleaned with backup
:mozilla.176:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Qksrv : Cleaned with backup
:mozilla.192:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
:mozilla.193:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
:mozilla.194:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
:mozilla.195:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
:mozilla.208:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.209:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.210:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.211:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.212:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.213:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
:mozilla.229:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned with backup
:mozilla.230:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned with backup
:mozilla.231:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Adserver : Cleaned with backup
:mozilla.243:C:\Documents and Settings\Candy\Application Data\Mozilla\Firefox\Profiles\197jak47.default\cookies.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temp\b.com -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\1N7Q94D4\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\1ORIJ7LV\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[2].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[3].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[4].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[5].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[7].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[8].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\AppWrap[9].exe -> Spyware.AdURL : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\upd207[1].exe -> Spyware.Look2Me : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\3RO3J1NE\upd209[1].exe -> Spyware.Look2Me : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\65JOT47M\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\67YFQXAR\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\67YFQXAR\AppWrap[2].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\67YFQXAR\AppWrap[3].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\67YFQXAR\AppWrap[4].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\67YFQXAR\AppWrap[5].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\6FMMK4V4\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\6FMMK4V4\AppWrap[2].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\6FMMK4V4\upd206[1].exe -> Spyware.Look2Me : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\8LWQVW9F\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\8PK52BO9\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\8PK52BO9\AppWrap[2].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\8PK52BO9\AppWrap[3].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\CFXXFZ1A\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\E4THVJF3\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\GPIRS16N\popcaploader_v6[1].cab/PopCapLoader.dll -> Not-A-Virus.PornWare.PopCap.b : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\SD47CRC3\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\U72FUPI7\banner[1].cab/banner.dll -> Spyware.Banex : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\VTGGSFVN\AppWrap[1].exe -> TrojanDropper.Agent.pb : Cleaned with backup
C:\Documents and Settings\Candy\Local Settings\Temporary Internet Files\Content.IE5\WTAJWTU3\upd208[1].exe -> Spyware.Look2Me : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\3AE6E6EF-210D-40B5-9A7A-AA7960\EF427DE3-8D34-4F45-83C1-E4366F -> Spyware.CashBack : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\6CF3FF4B-06A1-4B3D-BB5E-CFD558\CD6FFFE7-B9FD-4B53-978B-76BA4D -> Spyware.BargainBuddy : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\6E378C68-9695-474A-AAA1-4222B2\63A87504-BB10-43DA-8C9E-13F2C5 -> Spyware.BargainBuddy : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\6E378C68-9695-474A-AAA1-4222B2\654C7444-7B99-4D76-AFC2-A7E33C -> Spyware.BargainBuddy : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\6E378C68-9695-474A-AAA1-4222B2\8F0DA9DD-08A8-4484-A01B-142BEB -> Spyware.BargainBuddy : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\0299005D-3CE8-41B7-938D-BCE107 -> TrojanDownloader.Qoologic.s : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\273AB784-808B-4DF3-9FE0-9B2763 -> TrojanDownloader.Qoologic.u : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\4AF48A7A-0027-42D6-8C63-5AE843 -> TrojanDownloader.Qoologic.u : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\7406066E-2332-4DAA-939E-CA1181 -> TrojanDownloader.Qoologic.u : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\94FBD9CB-345B-4BAC-825B-378C07 -> TrojanDownloader.Qoologic.u : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\86EAEA1F-4945-412D-8874-5BF985\FD7BA899-35D1-4510-84B9-1D66E9 -> TrojanDownloader.Qoologic.u : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\90C71EE0-D768-45AB-BD9F-A040B2\51021203-14CE-4B43-B531-C54D50 -> Spyware.BookedSpace : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\9D808FBE-E99E-42EF-BCD0-7F8BF9\C9B72FBD-D546-49F4-8C2C-0A17F9 -> Spyware.VirtualBouncer : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\B319EDFB-8C73-4303-9F1F-FFA6C5\3FA6F6D9-EC4A-4522-B070-49972F -> Spyware.VirtualBouncer : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\B319EDFB-8C73-4303-9F1F-FFA6C5\EC80B508-D81D-476A-AF1A-10BB03 -> Spyware.VirtualBouncer : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\B319EDFB-8C73-4303-9F1F-FFA6C5\F91E4A21-5B16-4D44-B0F4-233D5C -> Spyware.VirtualBouncer : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\B9EC888C-8B34-440E-9513-985449\CA1BC0EC-C5AB-42F5-B84C-6C47DE -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\BF88A652-58E8-4B1B-B930-0A1A9E\5BA783F9-7230-4A54-9073-00849D -> Spyware.VirtualBouncer : Cleaned with backup
C:\Program Files\SurfSideKick 3\Ssk.exe -> Spyware.SurfSide : Cleaned with backup
C:\Program Files\SurfSideKick 3\SskBho.dll -> Spyware.SurfSide : Cleaned with backup
C:\Program Files\SurfSideKick 3\SskCore.dll -> Spyware.SurfSide : Cleaned with backup
C:\WINDOWS\icont.exe -> Spyware.AdURL : Cleaned with backup
C:\WINDOWS\ru.exe -> Spyware.PurityScan : Cleaned with backup
C:\WINDOWS\system32\izss.dll -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\MHC71ENU.DLL -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\nntlogon.dll -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\ofbc32gt.dll -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\opbccp32.dll -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\ptgfilt.dll -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\redit.cpl -> TrojanDownloader.Qoologic.p : Cleaned with backup
C:\WINDOWS\system32\RROCURS.DLL -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\system32\supdate.dll -> TrojanDownloader.Qoologic.p : Cleaned with backup
C:\WINDOWS\Temp\!update.exe -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\Temp\b.com -> Spyware.AdURL : Cleaned with backup
C:\WINDOWS\Temp\MediaAccessInstPack.exe -> Spyware.WinAD : Cleaned with backup
C:\WINDOWS\Temp\upd206.exe -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\Temp\upd207.exe -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\Temp\upd208.exe -> Spyware.Look2Me : Cleaned with backup
C:\WINDOWS\Temp\upd209.exe -> Spyware.Look2Me : Cleaned with backup


::Report End

I am having difficulty starting up in the safe mode for the last step in this process.....

I have keyboard and/or mouse failures...

What are the exact keyboard/mouse failures or other problems that you're having when trying to get to Safe Mode? Being able to boot into Safe Mode is often necessary to do the most thorough job of disinfecting a system, so we should get you to point where you can do that as soon as possible.

Ok, well I did finally get to boot up in safe mode- I deleted some things but some of the files are word documents that I don't want to delete- I know what they are.

But, all temp files and all other files I deleted. I still seem to be having problems- it's like whatever is going on with the computer is morphing into various nuisances. Like, now sometimes when I'm online even on this site I will be redirected to some crap website- not just a popup it's like my entire browser is taken over. Anyways.....I really appreciate your help.

Here's my new hijack log- Thanks, Kim

Logfile of HijackThis v1.99.1
Scan saved at 1:36:41 PM, on 7/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\vidctrl\vidctrl.exe
C:\Program Files\upls\atnr.exe
C:\WINDOWS\system32\W?nSxS\spool32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [vidctrl] C:\WINDOWS\system32\vidctrl\vidctrl.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [Arte] C:\Program Files\upls\atnr.exe
O4 - HKCU\..\Run: [Khjq] C:\WINDOWS\system32\W?nSxS\spool32.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {0EC4C9E3-EC6A-11CF-8E3B-444553540000} (WaveTab Control) - http://www.riffinteractive.com/setup/RiffLick.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...2/cpbrkpie.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab
O20 - Winlogon Notify: ThemeManager - C:\WINDOWS\system32\mdidle.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: CWShredder Service - Unknown owner - C:\DOCUME~1\Candy\LOCALS~1\Temp\Temporary Internet Files\Content.IE5\CP2RG5UJ\cwshredder[1].exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

1. Unfortunately, you're right- many of these nasties have the ability to morph/mutate in order to make their detection and removal more difficult, and your HJT logs show indications of just such activity.

2. On the good side, your ewido log has revealed a bit. For one thing, it tells us that the MHC71ENU.DLL and RROCURS.DLL files that your Event Viewer errors mentioned are components of a variant of the Look2Me VX2 parasite. The ewido log also indicates the presence of components of the rather evil Qoologic infection.

3. I need to take care of a few administrative things on the forums before I log off for the night, but I'll pass a request for a follow-up here to one of our other troubleshooter who should be coming online shortly.