Cannot connect to Windows Update

Question

gearhead1186 0 Newbie Poster

13 Years Ago

When trying to run Windows Update, IE opens and displays "Internet Explorer cannot display the webpage". I can browse the internet normally. Symantec AV has found and removed an infection but problem still persists.

Thank you in advance.

Here are my log files:

GMER One

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit quick scan 2011-04-04 13:04:06
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\iaStor0 ST325031 rev.CC66
Running: xxxm1n8e.exe; Driver: C:\DOCUME~1\ISABEL~2\LOCALS~1\Temp\kwdiypoc.sys


---- Disk sectors - GMER 1.0.15 ----

Disk            \Device\Harddisk0\DR0                                                                                                                                     TDL4@MBR code has been found                                             <-- ROOTKIT !!!
Disk            \Device\Harddisk0\DR0                                                                                                                                     sector 00: rootkit-like behavior

---- Devices - GMER 1.0.15 ----

AttachedDevice  \FileSystem\Ntfs \Ntfs                                                                                                                                    tvtumon.sys (Windows Update Monitor Driver/Lenovo)
AttachedDevice  \FileSystem\Fastfat \Fat                                                                                                                                  fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice  \FileSystem\Fastfat \Fat                                                                                                                                  tvtumon.sys (Windows Update Monitor Driver/Lenovo)

Device          \Device\Ide\IAAStorageDevice-1 -> \??\IDE#DiskST3250318AS_____________________________CC66____#4&318d023e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}  device not found

---- EOF - GMER 1.0.15 ----

GMER Two

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-04-04 13:03:07
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\iaStor0 ST325031 rev.CC66
Running: xxxm1n8e.exe; Driver: C:\DOCUME~1\ISABEL~2\LOCALS~1\Temp\kwdiypoc.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice  \FileSystem\Ntfs \Ntfs                                                                                                                                                                                          tvtumon.sys (Windows Update Monitor Driver/Lenovo)
AttachedDevice  \FileSystem\Fastfat \Fat                                                                                                                                                                                        fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice  \FileSystem\Fastfat \Fat                                                                                                                                                                                        tvtumon.sys (Windows Update Monitor Driver/Lenovo)

Device          \FileSystem\Cdfs \Cdfs                                                                                                                                                                                          DLAIFS_M.SYS (Drive Letter Access Component/Roxio)
Device          \Device\Ide\IAAStorageDevice-1 -> \??\IDE#DiskST3250318AS_____________________________CC66____#4&318d023e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}                                                        device not found

---- Disk sectors - GMER 1.0.15 ----

Disk            \Device\Harddisk0\DR0                                                                                                                                                                                           TDL4@MBR code has been found                                             <-- ROOTKIT !!!
Disk            \Device\Harddisk0\DR0                                                                                                                                                                                           sector 00: rootkit-like behavior

---- Files - GMER 1.0.15 ----

File            C:\RRbackups\C                                                                                                                                                                                                  0 bytes
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File            C:\RRbackups\C\0\Info                                                                                                                                                                                           756 bytes
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display windows windows-virus

Edited 13 Years Ago by gearhead1186 because: n/a

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jholland1964 650 Posting Expert

13 Years Ago

It likely is NOT solved. All you have done is remove the rootkit but not likely the other infected files that it brought in. There are other steps you need to do, one is follow the instructions in the Read Me sticky for the install, update and running of MBA-M.
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

REBOOT after running MBA-M!
Post back here with that log. Then it can be determined if other tools need to be run, which WILL be likely.

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gearhead1186 0 Newbie Poster · Answer 1 · 2011-04-05T02:20:39+00:00

issue solved..

http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Cannot connect to Windows Update

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