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Dec 27th, 2005
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Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

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Hi guys.for some strange reason My Norton antivirus doesnt update. Even when i do manual installation there's something preventing it to update. I reinstalled and now i cant even load the program because the initial scan fails. Do you think I have a virus? I performed hijack and this is what came up. I hope that you can help me.

Logfile of HijackThis v1.99.1
Scan saved at 9:30:39 AM, on 12/28/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\rsvp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windows...b?1123665477182
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/pr...ctor/WebAAS.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/i...529/mcfscan.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: lsass (Local Security Authority System Service) - Unknown owner - C:\WINNT\lsass.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe
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Dec 30th, 2005
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Hi FLYN,

You do have at least one infection (a worm), as indicated by this HJT log entry:

O23 - Service: lsass (Local Security Authority System Service) - Unknown owner - C:\WINNT\lsass.exe (file missing)

However, you need to take care of something first:

C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

The log entry above indicates that you are running HijackThis from within a Temp/Temporary folder. Please do the following:

Create a folder for HJT outside of any Temp/Temporary folders and move the HijackThis.exe file to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. Given that, if HijackThis (and other data that you care about) is living in those Temp folders, it will be erased along with everything else!
Temp/Temporary folders are just that- Temporary. They are not meant for permanent storage, as their contents are often delete in the course of troubleshooting, by running disk clean-up utilities, etc.

-----------------------------------------------------------------------------------------
Once you've moved HJT to a safe folder, please do the following:

You will need to close/quit all web browser programs and disconnect from the Internet for much of the following, so you should print out these instructions or save them into a text file with Notepad.

1. Download and install these utilities (but do not run scans with them yet):

ewido Security Suite (trial version) - http://www.ewido.net/en/download/
Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en

- Open ewido. In the main screen, click "Update" and click "Start Update". After the update process completes, exit from Ewido.

- Open MS Antispyware beta. Make sure the "AntiSpyware Autoupdater" feature is enabled, and that it has downloaded the most current antispyware updates. Close the program after you've verified this.


2. Download and install the CCleaner utility, but don't run it yet.


3. Open the Services utility in your Administrative Tools control panel.

- In the list of services, locate the service named "lsass" or "Local Security Authority System Service" and double-click on it.

- In the General tab of the Properties window that opens, click the Stop button if the service is not already stopped.

- Once the service is stopped, choose Disabled in the "Startup Type" drop-down menu and then click OK. Close the Services utility after that.


4. Run HijackTHis again, put a check mark next to the following entry, and then click the "Fix checked" button:

O23 - Service: lsass (Local Security Authority System Service) - Unknown owner - C:\WINNT\lsass.exe (file missing)

- Once HJT finishes the fix, click on the "Config" button in the lower right corner of HijackThis' main window. In the next window click on the "Misc Tools" button at the top then click the "Delete an NT service" button. Type the following in the box and click OK:

lsass

Close HijackThis after that.


5. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).


6. Run CCleaner. It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.


7. Run Norton, ewido, and MS Antispyware beta consecutively; have the programs fix all malicious items they find.

When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.


8. Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- Delete the following file if it still exists:
C:\WINNT\lsass.exe
9. Empty your Recycle Bin and reboot normally.


10. Run HijackThis again, and post the new log. Also post the log that ewido generated.
DMR
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

In the list of services, locate the service named "lsass" or "Local Security Authority System Service" and double-click on it.

- In the General tab of the Properties window that opens, click the Stop button if the service is not already stopped.

- Once the service is stopped, choose Disabled in the "Startup Type" drop-down menu and then click OK. Close the Services utility after that.

I can't find lsass" or "Local Security Authority System Service" in the administrative tools ,services shortcut
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Please disregard the post previous to this because maybe I cant locate lsas.exe in the administrative tool is because I reformated the pc and installed windows xp.But now the problem is worse because everytime i connect to the internet a window appears that tells me that lsas.exe has encountered some trouble and will restart in 40 mins.I did what you instructed and placed hijackthis in another folder and this is what it ran.



Logfile of HijackThis v1.99.1
Scan saved at 12:09:44 AM, on 1/9/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\MsLX32.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\wlsass.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\WINNT\System32\IEXPL0RE.EXE
C:\WINNT\System32\win32.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\hijackthis\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [wlsass] C:\WINNT\System32\wlsass.exe
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKLM\..\Run: [win32] C:\WINNT\System32\win32.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\RunServices: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKCU\..\Run: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKCU\..\RunServices: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - Global Startup: Real-time Monitor.lnk = ?
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1136203677962
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: MsLX32 - Unknown owner - C:\WINNT\MsLX32.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe

Ps. I just installed ewido and have not even run it yet per your instruction when suddenly a window popped and said,

" infected object found

file: Mslx32

path: c:\winnit

infection: backdoor.sdbot

i havent done anything yet and will wait for your advise
Last edited by FLYN; Jan 8th, 2006 at 12:31 pm. Reason: adding
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Quote originally posted by FLYN ...
I just installed ewido and have not even run it yet per your instruction when suddenly a window popped and said,

" infected object found...
Unfortunately, you can get infected within minutes if you do any Web surfing before all of your anti-spyware/anti-virus protections are in place. Judging from your log, that's what has happened in your case. Your new infection is different from the last one, so I've modified my previous instructions to target the current infection:

You will need to close/quit all web browser programs and disconnect from the Internet for much of the following, so you should print out these instructions or save them into a text file with Notepad.

1. Download and install Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en

- Open ewido. In the main screen, click "Update" and click "Start Update". After the update process completes, exit from Ewido.

- Open MS Antispyware beta. Make sure the "AntiSpyware Autoupdater" feature is enabled, and that it has downloaded the most current antispyware updates. Close the program after you've verified this.


2. Download and install the CCleaner utility, but don't run it yet.


3. Open the Services utility in your Administrative Tools control panel.

- In the list of services, locate the service named "MsLX32" and double-click on it.

- In the General tab of the Properties window that opens, click the Stop button if the service is not already stopped.

- Once the service is stopped, choose Disabled in the "Startup Type" drop-down menu and then click OK. Close the Services utility after that.


4. Run HijackTHis again, put a check mark next to the following entries, and then click the "Fix checked" button:

O4 - HKLM\..\Run: [wlsass] C:\WINNT\System32\wlsass.exe
O4 - HKLM\..\Run: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKLM\..\Run: [win32] C:\WINNT\System32\win32.exe
O4 - HKLM\..\RunServices: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKCU\..\Run: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O4 - HKCU\..\RunServices: [Micrsoft Internet Explorer] IEXPL0RE.EXE
O23 - Service: MsLX32 - Unknown owner - C:\WINNT\MsLX32.exe

 - Once HJT finishes the fix, click on the "Config" button in the lower right corner of HijackThis' main window. In the next window click on the "Misc Tools" button at the top then click the "Delete an NT service" button. Type the following in the box and click OK:

MsLX32
Close HijackThis after that.


5. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).


6. Run CCleaner. It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.


7. Run Norton, ewido, and MS Antispyware beta consecutively; have the programs fix all malicious items they find.

When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.


8. Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- Delete the following files if they still exist:

C:\WINNT\System32\wlsass.exe
C:\WINNT\System32\win32.exe
C:\WINNT\MsLX32.exe


 9. Empty your Recycle Bin and reboot normally.


10. Run HijackThis again, and post the new log. Also post the log that ewido generated.
DMR
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Hi I followed your instruction except for the norton scan. I can't load norton.
This the ewido log report

ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 2:42:40 AM, 1/10/2006
+ Report-Checksum: 4F692771

+ Scan result:

HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\MVMFETKZ\g3[1].exe -> Proxy.Agent.ic : Cleaned with backup
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\OP0VM3UP\gold[1].exe -> Proxy.Agent.ic : Cleaned with backup
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\KJ2HOLIF\gold[1].exe -> Proxy.Agent.ic : Cleaned with backup
C:\g3.exe -> Proxy.Agent.ic : Cleaned with backup
C:\golden.exe -> Proxy.Agent.ic : Cleaned with backup


::Report End

And this is the hijack report.

Logfile of HijackThis v1.99.1
Scan saved at 3:20:00 AM, on 1/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINNT\Explorer.EXE
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
C:\hijackthis\HijackThis.exe

O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - Global Startup: Real-time Monitor.lnk = ?
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1136203677962
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

What exact errors do you encounter when trying to install Norton?
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

I was refering to the last install before I reinstalled everything. I'll try again. What did the last hijack scan report? Do i still have it?
Last edited by FLYN; Jan 11th, 2006 at 4:24 am. Reason: typo mistake
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Norton doesnt work on safe mode
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Re: Cannot load Norton anti-virus even wd manual installation. Do i have a virus?

Quote originally posted by FLYN ...
What did the last hijack scan report?
The last HJT log you posted was totally clean. Do we still have issues to work on?
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This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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