Hit the "Flag Bad Post" button and ask a moderator to move it for you.
Ancient Dragon
Retired & Loving It
30,047 posts since Aug 2005
Reputation Points: 5,662
Solved Threads: 2,342
Moved the thread.
BTW, consider the possibility of your account being compromised and some third party entity already knowing your current user name and password. You should ASAP get your password changed and then think of finding out *how* exactly this happened.
~s.o.s~
Failure as a human
11,938 posts since Jun 2006
Reputation Points: 3,281
Solved Threads: 733
also you should't be using 2 firewalls and antivirus programs
caperjack
I hate 20 Questions
13,069 posts since Aug 2003
Reputation Points: 1,064
Solved Threads: 812
Keep in mind that clearing viruses/spyware off your computer will not help with freeing your email. I would recommend reformatting your hard drive if possible, and if not ensuring your computer is free of viruses, spyware, and malware. After you can assure that (or access a seperate computer), change the passwords on the email accounts in question, and consider getting new ones.
Hope that works for you!
Reformat is a rather drastic recommendation and generally would not be required unless there were infections which could not be cleaned or there has been severe damage to key system files, neither of which has been indicated here.
If the computer has been fully cleaned and deemed infection free then changing passwords would be the normal recommendation. Removing the extra virus program and firewall is a must.
Since the thread has been marked solved then we must assume the poster has solved his problem.
jholland1964
Posting Expert
5,785 posts since Jul 2008
Reputation Points: 725
Solved Threads: 340