Some trojans attach themselves into the operating systems IP stack. The IP stack is basically a list of programs or processes that handle the data coming into your PC. Some trojans will embed themselves into this stack so their removal cause a 'hole' in the stack and the process is now broken.
There are different methods to repair your IP configuration depending on your version of Windows. You should search for 'Repairing IP Stack' + your version of windows to find the fix.
Make sure that the trojan is completely removed before fixing the stack or you will have the same problem the next time you remove it. Run MalwareBytes until it comes back clean.
I found this link on the Microsoft Site: http://support.microsoft.com/kb/299357
svilla
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We need to see the log produced by MBA-M that actually removed the Trojan. We can recommend nothing until we know which one we are dealing with.
You also need to copy/past that Attach.txt log here, we do not open attached files, our sticky is quite specific with that instruction.
jholland1964
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What is that protection log? Honestly am not familiar with that.
That midicair Toolbar is really considered very questionable. It is a Conduit toolbar. Conduit toolbars are reputed to have a certain trackware functionality.
You should really give serious consideration to uninstalling it if you personally installed it and if you didn't choose to install it then by all means get rid of it.
If that MBA-M was run today it is way out of date. Your Database version: 7035. Most Current Database version is 7367. The absolute rule with MBA-M is update before each and every scan, even scans done one after another. They release multiple updates daily, sometimte just a few minutes apart. You need to update and run another Full Scan.
jholland1964
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If the computer is infected which prevents you in updating MBAM, you should try using the Malwarebytes manual update process:
Using another PC, download the Malwarebytes database installer from http://data.mbamupdates.com/tools/mbam-rules.exe
Save mbam-rules.exe on a USB or flash drive and transfer it to the affected computer
Open mbam-rules.exe to start updating MBAM
Did you try to run that winsock fix as Administrator? That must be done if using Vista
Repair and reset the Windows Vista
Click on Start button.
Type Cmd in the Start Search text box.
Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request .
Type netsh winsock reset in the Command Prompt shell , and then press the Enter key.
Restart the computer.
jholland1964
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Check the browser and be sure it is not set to Offline.File, work offline.
jholland1964
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C:\Windows\system32\msible.dll
To have that file I am assuming you have Windows 7. I believe that file might be something to do with the windows idle processor. What I would suggest doing is booting up windows in safe mode then renaming that file by putting the number 3 at the end. Then put in the windows installation disk and do a repair of the system and it should replace that file with a clean one. If not then rename that file back.
If it comes down to it I think you can reinstall windows without loosing your files but you loose anything in Program Files and any Registry entries. But that's an assumption from a past experience.
cwarn23
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3,033 posts since Sep 2007
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To have that file I am assuming you have Windows 7. I believe that file might be something to do with the windows idle processor. What I would suggest doing is booting up windows in safe mode then renaming that file by putting the number 3 at the end. Then put in the windows installation disk and do a repair of the system and it should replace that file with a clean one. If not then rename that file back.
If it comes down to it I think you can reinstall windows without loosing your files but you loose anything in Program Files and any Registry entries. But that's an assumption from a past experience.
Sorry but you have misread the name of the file in question,
the file removed was C:\Windows\system32\msible.dll with a "b" not a "d"
poster is also running Vista, not Windows 7.
That file very likely was/is a trojan. But since the poster has never returned we have no way of knowing whether he has been able to get the internet working again.
jholland1964
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