Hi,
You may print or save this Webpage to refer it while you are offline.
Download Ewido and install it. Run it, in the main screen, click "Update" and click "Start Update". After the update process, exit from Ewido.


Download CCleaner and install it. Do not run it now. Download KillBox and extract it to a folder.


Next, right-click on this link, click "Save file as" (or "Save target as") and save the file on Desktop with default filename (default name will be smitfraud.reg).


Make Windows to show all files:-
Go to Start > My Computer.
Go to Tools menu, click Folder Options. Uncheck Hide protected operating system files. Then, click to select the option Show hidden files and folders. Click Apply and then click OK to exit.


Reboot in Safe Mode:-
Restart (or switch ON) the PC. Then, keep tapping the F8 Key. From the menu that will be displayed, out of which choose Safe Mode and press Enter.


Uninstall this Software from Add/Remove Programs in Control Panel:-
WildTangent (There can be multiple WildTangent entries, remove them all!)


Run HijackThis and click Do only a System scan.
Then put a check mark infront of below listed entries:-

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
F3 - REG:win.ini: run=C:\WINDOWS\inet20006\services.exe
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [alij] C:\WINDOWS\system32\run959.exe dummy
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20006\services.exe
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20006\services.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe

Close all other open programs except Hijackthis and click the button Fix Checked in HijackThis.


Exit from HijackThis. Delete these folders:-

C:\Program Files\WildTangent
C:\Windows\wt


Run CCleaner, click "Options" button and here go to "Advanced" tab and uncheck the option "Only delete files in Windows Temp folder older than 48 hours". Click OK to exit from the Options. Finally click "Run Cleaner" and click "OK" to continue cleaning.

Run Ewido, click on the "Scanner" button in the left menu, then click on the "Complete System Scan" button.
If ewido finds anything, it will pop up a notification. You can select "Clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.


Double-click on the SmitFraud.REG file and click "Yes" to merge it to Registry.


Run Killbox.exe. First click on Tools>Delete Temp Files. A box will open with a list of all user profiles. Check the following boxes at a minimum for each profile by clicking on the drop down and checking the boxes that are enabled. Some will not apply and those boxes will not be available to check. Make sure you do this for all the profiles listed.

Temporary Internet Files
Temp Files
XP Prefetch

If you want to clean your cookies, history, and list of recent files run you may check those boxes as well.

Then, check on the Button titled "Delete Selected Temp Files". Exit by clicking the Button titled "Exit(Save Settings)".

Once back into the main Killbox program. Check the following boxes:-

Delete on Reboot

Highlight all the entries in the quote box below and then Copy them.
Then in Killbox click File > Paste from Clipboard

At this point the "All Files" button should be enabled so you can click it. Click the "All Files" button.

Then click the Red X button and for the confirmation message that will appear, you will need to click "Yes". A second message will ask to Reboot now? you will need to click "Yes" to allow the reboot.

Note: Killbox will let you know if a file does not exist.

If you have any issues with this method you can copy and paste the lines one at a time into the killbox top box. Then click the "Single File" button. Then click the Red X ...and for the confirmation message that will appear, you will need to click Yes. A second message will ask to Reboot now? you will need to click No until the last one at which time you click yes to allow the reboot.


Reboot to Normal Mode. Run HijackThis again, click Do a System scan and save log, and post the fresh log along with the Ewido log.

Thanks Swatkat.

I'm in USA at the moment and replying from my work PC, so with time difference it may be some before I get back to you with how it went, but I'll give it a go.

I'm monitoring behaviour tonight and will send an email tomorrow morning my time (GMT=6hrs) - Houston, hence the Rocketman handle.

The good news is that Ewido picked up and cleaned 49 infections. Log below.

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 7:13:04 PM, 1/17/2006
+ Report-Checksum: 9670DE0E

+ Scan result:

HKU\S-1-5-21-320381337-1468944501-899537627-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5321E378-FFAD-4999-8C62-03CA8155F0B3} -> Spyware.CoolWebSearch : Cleaned with backup
HKU\S-1-5-21-320381337-1468944501-899537627-1009\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B83FC273-3522-4CC6-92EC-75CC86678DA4} -> Spyware.CnsMin : Cleaned with backup
C:\WINDOWS\system32\ihaa.dll -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\system32\ldr161.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr191.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr193.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr254.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr261.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr293.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr355.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr36.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr386.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr397.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr406.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr408.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr457.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr466.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr478.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr569.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr68.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr682.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr733.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr742.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr774.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr835.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr854.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr856.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr910.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr915.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr945.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\ldr967.dll -> Downloader.Small.cat : Cleaned with backup
C:\WINDOWS\system32\mfbd.dll -> Spyware.Hijacker.Generic : Cleaned with backup
C:\WINDOWS\system32\popcorn72.exe -> Downloader.Small.bgv : Cleaned with backup
C:\WINDOWS\system32\txfdb32.dll -> Downloader.Adload.g : Cleaned with backup
C:\WINDOWS\system32\upd19.exe -> Downloader.Small.bgv : Cleaned with backup
C:\WINDOWS\system32\upd29.exe -> Downloader.Small.bgv : Cleaned with backup
C:\WINDOWS\system32\upd290.exe -> Dropper.Agent.ii : Cleaned with backup
C:\WINDOWS\system32\upd299.exe -> Downloader.Agent.abs : Cleaned with backup
C:\WINDOWS\system32\upd317.exe -> Downloader.Small.bpz : Cleaned with backup
C:\WINDOWS\system32\upd354.exe -> Downloader.CWS.r : Cleaned with backup
C:\WINDOWS\system32\upd461.exe -> Downloader.Agent.abs : Cleaned with backup
C:\WINDOWS\system32\upd637.exe -> Downloader.Small.bpz : Cleaned with backup
C:\WINDOWS\system32\upd692.exe -> Downloader.Agent.zx : Cleaned with backup
C:\WINDOWS\system32\upd781.exe -> Dropper.Agent.ii : Cleaned with backup
C:\WINDOWS\system32\upd973.exe -> Downloader.Agent.zx : Cleaned with backup
C:\WINDOWS\system32\upd978.exe -> Not-A-Virus.Hoax.Win32.Renos.al : Cleaned with backup
C:\WINDOWS\system32\upd989.exe -> Downloader.CWS.r : Cleaned with backup
C:\WINDOWS\wt\wtupdates\Webd\4.1.1\files\wtvh.dll -> Spyware.WildTangent : Cleaned with backup
C:\WINDOWS\wt\wtvh.dll -> Spyware.WildTangent : Cleaned with backup


::Report End

The bad news is that my wallpaper is still hijacked. However, while I was trying to create shortcuts to my desktop of the programmes I used, I right clicked and noticed that the desktop is actually a web page.

metafile below:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<!----
***** This file is automatically generated by Microsoft Windows *****
--------><HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=windows-1252"></HEAD>
<BODY
style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none"
bottomMargin=0 bgColor=#004e98 leftMargin=0 background="" topMargin=0
rightMargin=0>
<DIV
style="LEFT: 0px; WIDTH: 1280px; POSITION: absolute; TOP: 0px; HEIGHT: 1024px"><IMG
style="LEFT: 0px; WIDTH: 100%; POSITION: absolute; TOP: 0px; HEIGHT: 100%" cache
src="file:///C:/Documents%20and%20Settings/Compaq_Owner/Local%20Settings/Application%20Data/Microsoft/Wallpaper1.bmp">
</DIV><IFRAME id=0
style="BACKGROUND: none transparent scroll repeat 0% 0%; LEFT: 0px; WIDTH: 1280px; POSITION: absolute; TOP: 1px; HEIGHT: 1023px"
name=DeskMovrW marginWidth=0 marginHeight=0
src="file:///C:/WINDOWS/Web/desktop.html" frameBorder=0 scrolling=no
subscribed_url="C:\WINDOWS\Web\desktop.html" resizeable="粶籠 貼"> </IFRAME>
<OBJECT id=ActiveDesktopMover
style="LEFT: 0px; VISIBILITY: hidden; WIDTH: 0px; POSITION: absolute; TOP: 0px; HEIGHT: 0px; container: positioned; zIndex: 5"
classid=clsid:72267F6A-A6F9-11D0-BC94-00C04FB67863></OBJECT>
<OBJECT id=ActiveDesktopMoverW
style="Z-INDEX: -1; LEFT: -1px; VISIBILITY: hidden; WIDTH: 1282px; POSITION: absolute; TOP: 0px; HEIGHT: 1025px; container: positioned"
classid=clsid:72267F6A-A6F9-11D0-BC94-00C04FB67863></OBJECT>&nbsp;
</BODY></HTML>

The plot thickens

Hijack log below

Logfile of HijackThis v1.99.1
Scan saved at 7:31:47 PM, on 1/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ssoftsrv.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AsmwSoft\asmweraserpro\Asmw Eraser.exe
C:\Program Files\Mach5 Software\Kremlin\Kremlin Sentry.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Asmw Eraser Pro] C:\Program Files\AsmwSoft\asmweraserpro\Asmw Eraser Pro.exe s
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Kremlin Sentry.lnk = C:\Program Files\Mach5 Software\Kremlin\Kremlin Sentry.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1164331154156
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Hi,
Download smitRem.exe and save the file to your desktop.
If you cannot access that link, here are alternate links:
smitRem.exe
smitRem.exe
Double click on the file to extract it to its own folder on the desktop.


If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Please download Ad-Aware SE Personal and install it. If you already have Ad-Aware SE, please configure it as indicated below. If you have a previous version of Ad-Aware, please uninstall your current version and install the newest version SE 1.06.
1) Run Ad-Aware, and click Check for updates now.
2) Select Configurations (click the Gear wheel at the top) as follows:

• General Button > Safety & Settings: Check (Green) all three.
• Tweak Button > Cleaning Engine > UNcheck "Always try to unload modules before deletion".

Don't run it yet!
Exit Ad-aware.

Next, please reboot your computer in SafeMode by doing the following:

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3. Instead of Windows loading as normal, a menu should appear
4. Select the first option, to run Windows in Safe Mode.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware (**This scan is important**) and do a full scan. Remove all it finds.

Run Ewido: (**This scan is important!**)

• Then select "Settings"
• Under the bottom section "What to Scan?" make sure "Scan every file" is checked.
• Select "OK" and you will return to scanning options.
• Click on Complete System Scan and the scan will begin.
  
  This scan can take quite a while to run, so please be patient .
• While the scan is in progress, you will be prompted to clean the first infected file it finds.
• Choose Clean.
• Then put a check next to 'Perform action on all infections' . Doing this, enables the scan to proceed automatically until its completion. Click OK
  
• When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again. The best place to save it would probably be your Desktop.
  

Close Ewido


Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.


Reboot back into Windows and go to Panda ActiveScan website.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Post Reply.


** It could be possible, after reboot that the system is using the windows classic theme again.
To restore this and set it back to XP-theme, rightclick on your desktop > properties > tab Appearances and choose Windows XP style again under windows and buttons.
Click apply and OK

Hi Swatkat

You are a star. No spyware popups, no popping noise from the speaker, boot up and shutdown times still a little slower than I would like but significantly better. The only problems remaining are the disabled task manager and the "web" wallpaper. I actually realised this morning that I can probably get rid of that by searching for and deleting the html file I copied above and the C:\WINDOWS\Web\desktop.html source file.

Swatkat, your new reply came in while I was composing my message. I'll try the steps you suggest.

Thanks

Hi swatkat

It took 2 hours to do everything last night but I think we are getting somewhere.

topantispyware popups have gone

Task manager is working again

Wallpaper is still the web page. Security info was present and I unchecked it. I rebooted from safe mode disconnected from the internet and the web page desktop wallpaper came right back. When I right click I get the classic webpage pull down menu. The view soursce file I posted yesterday. The properties shows the address as file://C:\WINDOWS\Web\desktop.html.

Smitfiles log

smitRem © log file
version 2.8
by noahdfear

Microsoft Windows XP [Version 5.1.2600]
The current date is: Wed 01/18/2006
The current time is: 18:28:22.73

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

checking for ShudderLTD key
ShudderLTD key not present!

checking for PSGuard.com key
PSGuard.com key not present!

checking for WinHound.com key
WinHound.com key not present!

spyaxe uninstaller NOT present
Winhound uninstaller NOT present
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Existing Pre-run Files
~~~ Program Files ~~~
~~~ Shortcuts ~~~
~~~ Favorites ~~~
~~~ system32 folder ~~~
~~~ Icons in System32 ~~~
~~~ Windows directory ~~~
~~~ Drive root ~~~
~~~ Miscellaneous Files/folders ~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Command Line Process Viewer/Killer/Suspender for Windows NT/2000/XP V2.03
Copyright(C) 2002-2003 Craig.Peacock@beyondlogic.org
Killing PID 756 'explorer.exe'

Starting registry repairs
Deleting files
Remaining Post-run Files
~~~ Program Files ~~~
~~~ Shortcuts ~~~
~~~ Favorites ~~~
~~~ system32 folder ~~~
~~~ Icons in System32 ~~~
~~~ Windows directory ~~~
~~~ Drive root ~~~
~~~ Miscellaneous Files/folders ~~~
~~~ Wininet.dll ~~~
CLEAN!

Adware quarantined 1 object and removed 124

Ewido found nothing new.

log below

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 7:25:12 PM, 1/18/2006
+ Report-Checksum: 61A9E51E

+ Scan result:

No infected objects found.


::Report End

Panda found three infections. Log below

Incident Status Location

Spyware:Cookie/myaffiliateprogram Not disinfected C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@www.myaffiliateprogram[1].txt
Adware:adware/secure32 Not disinfected C:\WINDOWS\system32\scmt16.exe
Adware:adware/cws.searchmeup Not disinfected C:\WINDOWS\uniq
HJT log

Logfile of HijackThis v1.99.1
Scan saved at 8:33:06 PM, on 1/18/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\ssoftsrv.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AsmwSoft\asmweraserpro\Asmw Eraser.exe
C:\Program Files\Mach5 Software\Kremlin\Kremlin Sentry.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Asmw Eraser Pro] C:\Program Files\AsmwSoft\asmweraserpro\Asmw Eraser Pro.exe s
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Kremlin Sentry.lnk = C:\Program Files\Mach5 Software\Kremlin\Kremlin Sentry.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1164331154156
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Cryptainer service (ssoftservice) - Cypherix - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Hi Swatkat

Update.

I've got the wallpaper back.

I rebooted and repeated the step Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.
Although I had unchecked it in safe mode, when I rebooted normal it had come back.

Uncheck, OK. apply OK got me back to bluescreen wallpaper from which I was able right click, apply XP themes and go back to control panel to choose a wallpaper.

Hi Rocketman,
Download CWShredder. Next, download KillBox, extract it to your desktop.


Boot in Safe Mode.


Run CWShredder and click "Fix". Allow it to complete the process.


After CWShredder finishes the scan, close it and open Killbox.exe. First click on Tools > Delete Temp Files. A box will open with a list of all user profiles.

Check the following boxes at a minimum for each profile by clicking on the drop down and checking the boxes that are enabled. Some will not apply and those boxes will not be available to check. Make sure you do this for all the profiles listed.

Temporary Internet Files
Temp Files
XP Prefetch

If you want to clean your cookies, history, and list of recent files run you may check those boxes as well.

Then, Check on the Button titled "Delete Selected Temp Files". Exit by clicking the Button titled "Exit(Save Settings)". Once back into the main Killbox program.

Check the following box:-

Delete on Reboot

Highlight all the entries in the quote box below and then Copy them.
Then in Killbox click File > Paste from Clipboard.

At this point the "All Files" button should be enabled so you can click it. Click the "All Files" button.

Then click the Red X button and for the confirmation message that will appear, you will need to click "Yes".

A second message will ask to Reboot now? you will need to click "Yes" to allow the reboot.

Note: Killbox will let you know if a file does not exist.

If you have any issues with this method you can copy and paste the lines one at a time into the killbox top box. Then click the "Single File" button. Then click the Red X and for the confirmation message that will appear, you will need to click Yes. A second message will ask to Reboot now? you will need to click No until the last one at which time you click yes to allow the reboot .


Once in Normal Mode, open NotePad, and copy the contents of the below "Quote" box to it:
Go to File Menu (of NotePad) > Save As and type the filename as Test.BAT and save the file. Exit from NotePad.


Double-click on this batch file, a DOS type window should open and close immediately. Afte this, a text file called Info.txt will be present in the same folder where the batch file was present. Open this Info.txt file, and copy its contents and please post it here.