matthewh, When doing a search for your problem the first two links shown on the results page led to threads made by you for this same problem, word for word, at two other forums.
Since you have identical threads on this problem running at bleepingcomputer and malwarebytes.com I suggest that you continue at ONE of those. At MBA-M you have given more information than you have given here or at bleepingcomputer and without full information given helpers cannot offer proper assistance.
It is never advisable to post the same problem at multiple forums. Unless helpers "stumble" on this fact like I did you may receive conflicting advice and double or triple your problems if you follow all advice from all of the forums.
I am closing this thread here and I suggest that continue at one of the others.