Ok, did you get an error while trying to download ewido? Or did it just not download?
Run HJT again and put a check next to the following items.
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [NI.UWFX5_0001_N57M2811] "C:\Documents and Settings\lolliepop\Desktop\WinFixerScannerInstall.exe" -nag
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: ssttt - ssttt.dll (file missing)
Click Fix Checked
Then please delete this file.
C:\Documents and Settings\lolliepop\Desktop\WinFixerScannerInstall.exe
That installer is bundled with the spyware, we just removed.
Post hopefully the last log. Are you still having problems?
yea i got an error while trying to download it
i did what you said it's still the same. i called technical support and they said it was a harddrive problem so they are sending a disk in the mail. but after doing all this this is the hijackthis log.
Logfile of HijackThis v1.99.1
Scan saved at 6:40:44 PM, on 3/27/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVIC~1.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st
.exe
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733
\program\fsbwsys.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.
EXE
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733
\Program\fspex.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.
exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.
exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd
.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://us10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL
=
http://srch-us10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http
://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http
://srch-us10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http
://www.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http
://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://
www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http
://us10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyServer = aol.com:21
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B
7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} -
C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A}
- C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9}
- C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:
\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no
file)
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no
file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:
\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B}
- C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AutoTKit] C:\hp\bin\AUTOTKIT.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl
.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card
Reader\shwicon2k.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common
Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1
\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\
2\printray.exe
O4 - HKLM\..\Run: [WT GameChannel] C:\Program
Files\WildTangent\Apps\GameChannel.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1
\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1
\AcBtnMgr_X73.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client
Foundation\CFD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital
Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program
Files\HP\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [BellSouthSyn] C:\Program Files\BellSouth\Application
Center\BsnAppCenter.exe /Synchronize
O4 - HKLM\..\Run: [BellSouthScheduler] C:\Program
Files\BellSouth\Application Center\BsnAppCenter.exe /Scheduler
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\
1100785094\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.
exe" -atboottime
O4 - HKLM\..\Run: [NI.UWFX5_0001_LP] "C:\Documents and Settings\Jessica
L\Desktop\WinFixer2005ScannerInstall.exe"
O4 - HKLM\..\Run: [BellSouth] C:\Program Files\BellSouth\Application
Center\BsnAppCenter.exe /Scheduler
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-
Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed
Security Suite\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\Charter
High-Speed Security Suite\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed
Security Suite\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common
Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton
AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /
MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Registry Toolkit] C:\Program Files\Registry
Toolkit\RegToolkit.exe /scan
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /
background
O4 - HKCU\..\Run: [AOLCC] "C:\Program Files\AOL Computer Check-
Up\ACCAgnt.exe" /startup
O4 - HKCU\..\Run: [BackupNotify] c:\Program Files\HP\Digital
Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.
exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.
exe" -quiet
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.
0a\AOL.EXE" -b
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program
Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft
Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program
Files\Quicken\bagent.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates
from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program
files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Google Search - res://c:\program
files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program
files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:
\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:
\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program
files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program
files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-
AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} -
C:\Program Files\Yahoo!\Messenger\yhexbmesus.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD
55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmesus.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C}
- (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5
B5E98D167C} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
(no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:
\Program Files\AIM\aim.exe (file missing)
O12 - Plugin for .pdf: C:\Program Files\Internet
Explorer\PLUGINS\nppdf32.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C
:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America
Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.
exe
O23 - Service: Charter High-Speed Security Suite (BackWeb Plug-in -
3528733) - Unknown owner - C:\PROGRA~1\CHARTE~1\backweb\3528733
\Program\SERVIC~1.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation
- C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.
exe
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. -
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st
.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\Charter
High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure
Corporation - C:\Program Files\Charter High-Speed Security
Suite\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation -
C:\Program Files\Charter High-Speed Security
Suite\FSPC\fshttps\fshttps.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation
- C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -
Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.
exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\Security
Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA
Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:
\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) -
America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Unsolved 
Offline 
. The line breaks make it hard to read 
. 