Hi, please run HJT again, and place a check next to these items.


O23 - Service: Windows Service Manager (WSCM) - Unknown owner - C:\WINDOWS\System32\service.exe



Click Fix Checked.

---------------------------------------------------------------

We need to remove a NT Service

Do the following:

• Start -> Run
  *type services.msc
  *click OK

The Services Management Console opens - do the following:

• Click the Extended tab.
  *Scroll down until you find Windows Service Manager (WSCM)
  *Click on the service to highlight it.
  *Click Stop
  *Right-Click on Windows Service Manager (WSCM) .
  *Click on 'Properties'
  *Select the 'General' tab
  *Click the down-arrow on the right-hand side on the 'Start-up Type' box
  *From the drop-down menu, select ' Disabled'
  *Click the 'Apply' tab
  *Click 'OK'

Now:

1. Open HJT
   *Click on Config>>Misc Tools>>Delete an NT Service
   *Type Windows Service Manager (WSCM) in the space provided and click 'OK'.
   *The program will ask you to REBOOT --- Accept
   *REBOOT into SAFE MODE (F8 on bootup, then select safemode)
   *Using Windows Explorer, locate and DELETE the following file (if it still is present):

C:\WINDOWS\System32\service.exe

*REBOOT back into Normal Mode

---------------------------------------------------------------

Download pocket killbox from http://www.thespykiller.co.uk/files/killbox.exe & put it on the desktop where you can find it easily

Now Start killbox Copy the list of files below to the clipboard by selecting all of them with your mouse (Left click the start of the list and drag the mouse to the bottom of the list) and when they are all selected ( highlighted in blue) right click on any part of the blue area and say copy

In the Killbox, Go to the toolbar press file and select Paste from clipboard. The first file name will appear in the window and if the file exists it will appear in blue under that window then select standard file kill, press the red X button, say yes to the prompt and once the file deleted message comes up then press the red X again and continue to press untill the last file on the list appears in the window & it says deleted.

If it fails to delete one, check Delete on reboot, then reboot and continue.

File List:

------------------------------------------------------------

Then please download ewido - www.ewido.net - Install. Update. Scan. Remove anything it finds (save log).

Post a new HJT log, and the ewido log

I did the step with HJT Fix Check on Windows Service Manager but when I went into the Service Management Console, WSCM was already stopped. I disabled it but when I went back to HJT and followed the steps to 'Delete an NT Service', it did not prompt me to reboot but instead said "Service Windows Service Manager (WSCM) was not found in the Registry. Make sure you entered the short name of the service., vbExclamation."

Should I manually restart the computer and put it in safe mode?

Try just

WSCM

or

Windows Service Manager

I completed all the tasks. Below are my HJT and Ewido logs:

Logfile of HijackThis v1.99.1
Scan saved at 5:11:27 PM, on 5/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\tp4serv.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\Qctray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thesabre.com/home
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [TPTRAY] C:\PROGRA~1\ThinkPad\UTILIT~1\TP98TRAY.EXE
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QCTRAY] C:\PROGRA~1\ThinkPad\CONNEC~1\Qctray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: QCONSVC - Unknown owner - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe



---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------
+ Created on: 5:05:51 PM, 5/5/2006
+ Report-Checksum: 21BD846D
+ Scan result:
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E52DEDBB-D168-4BDB-B229-C48160800E81} -> Hijacker.Generic : Cleaned with backup
HKU\S-1-5-21-1439906313-2693076698-917563655-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E52DEDBB-D168-4BDB-B229-C48160800E81} -> Hijacker.Generic : Cleaned with backup
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E52DEDBB-D168-4BDB-B229-C48160800E81} -> Hijacker.Generic : Cleaned with backup
C:\!KillBox\win64.exe -> Backdoor.VB.ash : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@adopt.specificclick[1].txt -> TrackingCookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@c.enhance[1].txt -> TrackingCookie.Enhance : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@c.goclick[2].txt -> TrackingCookie.Goclick : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@com[2].txt -> TrackingCookie.Com : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@cratebarrel.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@data2.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@data3.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@login.tracking101[2].txt -> TrackingCookie.Tracking101 : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@sales.liveperson[2].txt -> TrackingCookie.Liveperson : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@server3.web-stat[1].txt -> TrackingCookie.Web-stat : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@www.burstbeacon[2].txt -> TrackingCookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Mary\Cookies\mary@www.myaffiliateprogram[2].txt -> TrackingCookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@adopt.specificclick[2].txt -> TrackingCookie.Specificclick : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@anheuserbusch.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@burstnet[1].txt -> TrackingCookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@chicagosuntimes.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@cnn.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@com[2].txt -> TrackingCookie.Com : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@data1.perf.overture[2].txt -> TrackingCookie.Overture : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@data3.perf.overture[1].txt -> TrackingCookie.Overture : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@image.masterstats[1].txt -> TrackingCookie.Masterstats : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@rotator.adjuggler[1].txt -> TrackingCookie.Adjuggler : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@www.burstbeacon[2].txt -> TrackingCookie.Burstbeacon : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@www.myaffiliateprogram[2].txt -> TrackingCookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\Paul\Cookies\paul@yadro[2].txt -> TrackingCookie.Yadro : Cleaned with backup
C:\Documents and Settings\Paul\Local Settings\Temp\temp.frE6D7 -> Adware.CashDeluxe : Cleaned with backup
C:\WINDOWS\system32\intxt.exe -> Adware.CashDeluxe : Cleaned with backup
C:\WINDOWS\system32\mswinb32.dll -> Adware.CashDeluxe : Cleaned with backup
C:\WINDOWS\system32\nzjnkrmv.ezy -> Trojan.Agent.qe : Cleaned with backup

::Report End

That log looks clean.

Thank you so much for your help! You all are the best!