Please Help! Windows Update Won't Work

[wmc1956]

I am still having issues with Windows Update. Automatic Updates won't turn on and I've tried to turn it on both ways, through Windows Security Center and through Control Panel. I have run Fix It, AdwCleaner, Malwarebytes. When I run FIX IT I get this message:

"We detected some problems with your system. However we were unable to successfully apply all the fixes. Click Next for other opteions you can try to troubleshoot the problem. Issues found: Windows update components must be repaired. Fix status: not fixed."

When I try Windows Update Agent I get this message:

"install is not needed since Windows update agent is already installed"

When I run this http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us I get this message:

"The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. [Error number: 0x80070424]."

Following are the logs from MALWAREBYTES and AdwCleaner. Your help is greatly appreciated!

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.29.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Crystal :: CRYSTAL-449506D [administrator]

7/4/2013 9:51:46 AM
mbam-log-2013-07-04 (09-51-46).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|I:\|J:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 313104
Time elapsed: 2 hour(s), 8 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\CCE_Quarantine{14DBBA45-5127-493D-B290-350E79141CAA} (PUP.IBryte) -> Quarantined and deleted successfully.
C:\CCE_Quarantine{B7116049-35B8-4E8C-947A-22296A745FD8} (PUP.IBryte) -> Quarantined and deleted successfully.

(end)

This is the log from AdwCleaner:

AdwCleaner v2.304 - Logfile created 07/08/2013 at 08:42:47

Updated 03/07/2013 by Xplode

Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

User : Crystal - CRYSTAL-449506D

Boot Mode : Normal

Running from : C:\Documents and Settings\Crystal\My Documents\Downloads\AdwCleaner(4).exe

Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [Internet Browsers] *****

-\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\ Mozilla Firefox v22.0 (en-US)

File : C:\Documents and Settings\Crystal\Application Data\Mozilla\Firefox\Profiles\uj248e5o.default\prefs.js

Deleted : user_pref("[e-mail]-event-fired", true);

*************************

AdwCleaner[R1].txt - [25859 octets] - [04/07/2013 09:43:30]
AdwCleaner[R2].txt - [5634 octets] - [06/07/2013 11:35:05]
AdwCleaner[R3].txt - [5601 octets] - [08/07/2013 08:10:17]
AdwCleaner[R4].txt - [5701 octets] - [08/07/2013 08:29:19]
AdwCleaner[R5].txt - [5820 octets] - [08/07/2013 08:35:16]
AdwCleaner[R6].txt - [1462 octets] - [08/07/2013 08:42:29]
AdwCleaner[S1].txt - [26382 octets] - [04/07/2013 09:44:20]
AdwCleaner[S2].txt - [393 octets] - [08/07/2013 08:16:43]
AdwCleaner[S3].txt - [362 octets] - [08/07/2013 08:33:28]
AdwCleaner[S4].txt - [6031 octets] - [08/07/2013 08:35:33]
AdwCleaner[S5].txt - [1395 octets] - [08/07/2013 08:42:47]

#### EOF - C:\AdwCleaner[S5].txt - [1455 octets]

[gerbil]

Posted in your other thread, Crystal.

[oalee]

Try running this fixit, might help.

[Rik_]

If you bother to read the first post you will see that fixit has already been tried and failed!!!

Your computer is still infected, the nasty is hiding in your restore points.
Run disk cleanup, click on More Options then System Restore and Shadow Copies and hit the Clean Up button. This will delete all but your newest restore point.

Once that has completed, reboot the computer and run a fresh Mbam scan and post it's latest log here.

[oalee]

Well first off, it wasn't even mentioned which fixit was used which is why I provided a specific one. What it does actually is delete a couple of folders that holds Windows Update info and when run will show as if it was never updated. This then will prompt Windows Update to cancel any pending updates and redownload any other updates not yet installed on windows.

If the thread starter is capable of doing it manually, I suggest he does it that way. The specific folder that needs to be deleted/renamed is the SoftwareDistribution folder usually inside C:\Windows

[Rik_]

I have run Fix It, AdwCleaner, Malwarebytes. When I run FIX IT I get this message:

"We detected some problems with your system. However we were unable to successfully apply all the fixes. Click Next for other opteions you can try to troubleshoot the problem. Issues found: Windows update components must be repaired. Fix status: not fixed."

That is a quote taken from the very first post. fixit is mentioned twice!!!

[wmc1956]

Finally this problem is solved and Windows Update works, the Internet Security virus is gone and Google is back to working correctly. What solved the Update issue was dragging the file into cmd and adding /wuforc. This article http://malwaretips.com/blogs/internet-security-designed-to-protect-removal/ helped solve the virus and Google issue. First, Malwarebytes Chameleon and then Hitman Pro finished off the viruses. Oh yes, and Internet Explorer is not opening windows in the background either!

Thank you all so much for your help! You are the best!

[Rik_]

You should still remove all your old restore points as I suggested as a precaution tho!