Hello bentonjoe , welcome to DaniWeb. My name is Justin and I will be helping you with your computer today. I will be helping clean all the maleware and spyware problems associated with your computer. Throughout my fix if you have any questions on the programs I am having you use don't be afraid to ask me.
Step 1
Welcome,
Please follow the instructions provided, you may want to print out these instructions and use them as a reference.
Please download ewido anti-malware it is a free version of the program.Install ewido anti-malware
When installing, under "Additional Options" uncheck..Install background guard
Install scan via context menu
Launch ewido, there should be an icon on your desktop, double-click it.
The program will now open to the main screen.
When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
You will need to update ewido to the latest definition files.On the left hand side of the main screen click update.
Then click on Start Update.
The update will start and a progress bar will show the updates being installed.
(the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Once the updates are installed do the following:Click on scanner
Click on Complete System Scan and the scan will begin.
You will be prompted to clean the first infection.
Select "Perform action on all infections", then proceed.
Once the scan has completed, there will be a button located on the bottom of the screen named Save report
Click Save report.
Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido anti-malware.
Please provide me with a new:
HijackThis Log
Ewido Log
Burton1
Junior Poster in Training
55 posts since May 2006
Reputation Points: 12
Solved Threads: 4
Could you please provide me with the ewido log.
Burton1
Junior Poster in Training
55 posts since May 2006
Reputation Points: 12
Solved Threads: 4
Please post a new hijack this log.
Burton1
Junior Poster in Training
55 posts since May 2006
Reputation Points: 12
Solved Threads: 4
Whilst you are waiting for further instructions from Burton1, can you do the following;
Please download Look2Me-Destroyer.exe to your desktop.
Close all windows before continuing.
Double-click Look2Me-Destroyer.exe to run it.
Put a check next to Run this program as a task.
You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK.
When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
Once it's done scanning, click the Remove L2M button.
You will receive a [color=blue]Done Scanning[/color\ message, click OK.
When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
Your computer will then shutdown.
Turn your computer back on.
Please post the contents of C:\Look2Me-Destroyer.txt and a new HiJackThis log.
If you receive a message from your firewall about this program accessing the internet please allow it.
If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive.com/support/new/images/lib/MSWINSCK.OCX
==
Also, if you do another scan with hijackthis and place a check in the boxes next to the 018 entries for Logitech, then hit the button that says 'add checked to ignorelist,' those entries will no longer show in your log :).
crunchie
Most Valuable Poster
20,095 posts since Feb 2004
Reputation Points: 1,142
Solved Threads: 985
