spyware problems

[teddyburnside]

i am having problems with spyware. it keeps popping up a small box that says you have a virus on your computer and to click here. then a web browser page comes up with the same thing. i close them out and they keep coming up again after about 3 to 5 minutes. When i am on the internet explorer, and i hit home which is msn page for me, it takes me to a page called aboutblank.com. i sent a thread last week with this problem and you told me to run the highjackthis program and send it to you. I will attatch it to this thread and hopefully you can look at it and give me some direction to fix this problem. thanks , jack burnside

Logfile of HijackThis v1.99.1
Scan saved at 2:34:04 PM, on 6/12/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Messenger\msmsgs.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\users32.exe
c:\program files\mcafee.com\agent\mcupdate.exe
C:\PROGRA~1\INCRED~1\bin\IncMail.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {00000000-59D4-4008-9058-080011001200} - (no file)
O2 - BHO: (no name) - {00000000-C1EC-0345-6EC2-4D0300000000} - (no file)
O2 - BHO: (no name) - {00000000-F09C-02B4-6EC2-AD0300000000} - (no file)
O2 - BHO: (no name) - {3ceff6cd-6f08-4e4d-bccd-ff7415288c3b} - (no file)
O2 - BHO: adobepnl.ADOBE_PANEL - {5E8FA924-DEF0-4E71-8A82-A11CA0C1413B} - C:\WINDOWS\System32\adobepnl.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: (no name) - {7b55bb05-0b4d-44fd-81a6-b136188f5deb} - (no file)
O2 - BHO: (no name) - {8333c319-0669-4893-a418-f56d9249fca6} - (no file)
O2 - BHO: (no name) - {9c691a33-7dda-4c2f-be4c-c176083f35cf} - (no file)
O2 - BHO: (no name) - {e52dedbb-d168-4bdb-b229-c48160800e81} - (no file)
O2 - BHO: (no name) - {ffd2825e-0785-40c5-9a41-518f53a8261f} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.Exe -boot
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Adware.Srv32] C:\WINDOWS\System32\runsrv32.exe
O4 - HKLM\..\Run: [Transponder] C:\WINDOWS\System32\susp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1139167918218
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup/downloader/imloader.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

[kylethedarkn]

First of all move HJT to its own folder such as C:/HJT
Then run HJT and check the following
C:\WINDOWS\System32\users32.exe
C:\WINDOWS\System32\adobepnl.dll
O4 - HKLM\..\Run: [Adware.Srv32] C:\WINDOWS\System32\runsrv32.exe
O4 - HKLM\..\Run: [Transponder] C:\WINDOWS\System32\susp.exe
R3 - Default URLSearchHook is missing
Also check the items that say BHO (no name)....(no file)

Close all other windows except HJT and click the fix checked button

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFixfolder and double-click smitfraudfix.cmdSelect option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

Ok now we need to delete some files. Plz delete the following

C:\WINDOWS\System32\susp.exe
C:\WINDOWS\System32\runsrv32.exe
C:\WINDOWS\System32\users32.exe

If you cant manually do this download pocket killbox from here
once you have it up and running select the box where it says Delete on reboot then click where it says all files. Now click on the folder icon and select those files. Click the kill button and the program should automatically restart your computer.
Reboot and post a new log. Also tell me how your computer is doing.

srry forgot to put the link to pocket killbox so here it is.

[teddyburnside]

i opened the hjt folder and checked the files that were there, but the two windows\system32\users32.exe and windows\system32\adobepnl.dll files were not in the list with boxes to check. i ran the scan anyway and clicked fix checked ones and then i downloaded the smithfraudfix, and saved it to my desktop and opened it,and opened the smithraudfix.cmd and it opened up a black box with the title above it that says windows\system32\cmd.exe, and there is no number 1 or 2 options, just a black screen and i even tried to type in a 1 or 2 and it did nothing. what do i do next?

[kylethedarkn]

Are you sure you extracted the program before you ran
Also what problems do you have on your computer since you deleted those processes

[teddyburnside]

i extracted the smitfraudfix file again and put it on the desktop in a folder called smitfraudfix. i opened the folder and double clicked on the smitfraudfix.cmd file and it opened up the black box with windows\system32\cmd.exe again, with no text in the box. i tried topping 1 and 2 and nothing goes into the box. i am still having the same problems since i deleted the files in highjack this. when i ran the highjack this program it still doesn't find the windows\system32\users32.exe, and windows\system32\adobepnl.dll files, so i can't run a fix checked on these two. i am still having the same problems with the popup that keeps coming up and saying i have a virus and when i hit cancel on that one a web page comes that says something about buying some antivirus software. the page says aboutblank.com

[kylethedarkn]

Check the system32 folder and make sure the processes that I told you to delete are gone.