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Internet Explorer will not connect to broadband connection but Messenger will

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Wishkah
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1 post since Jul 2006
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For some reason I cannot open Internet explorer and connect to the internet on my cable connection. But if I open MSN messenger or any other internet related program it connects fine. I run Windows XP, Adaware, Spyware Doctor, Panda antivirus/antispyware, and I ran trendmicro. I don't understand this, please help! Thanks in advance!! Below is Hijackthis! log!
------------------------------------------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 4:46:56 AM, on 7/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\csrss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\system32\svchost.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\FIREWALL\PNMSRV.EXE
F:\WINDOWS\system32\spoolsv.exe
F:\WINDOWS\system32\nvsvc32.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe
F:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\pavsrv51.exe
F:\WINDOWS\Explorer.EXE
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\AVENGINE.EXE
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PsImSvc.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE
F:\Program Files\MSN Messenger\msnmsgr.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\WebProxy.exe
F:\WINDOWS\System32\alg.exe
F:\PROGRA~1\SPYWAR~1\swdoctor.exe
F:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
F:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\avciman.exe
F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\psimreal.exe
F:\Documents and Settings\WishkahBizkit\Desktop\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - F:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - F:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - f:\program files\google\googletoolbar1.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - F:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: ArsPlugin Class - {DABE0C57-5B57-4E2D-837A-08F290F7458E} - F:\Program Files\ArcadeRockstar\arsplg.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - f:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - F:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [APVXDWIN] "F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\APVXDWIN.EXE" /s
O4 - HKCU\..\Run: [msnmsgr] "F:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "F:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O8 - Extra context menu item: &Google Search - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://F:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: &Yahoo! Search - file:///F:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://F:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://F:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://F:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://F:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///F:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///F:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///F:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - F:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - F:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - F:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - F:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1151821547000
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) - http://www.worldwinner.com/games/v45/wof/wof.cab
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) - http://www.worldwinner.com/games/v40/hangman/hangman.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.5/installer.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: avldr - F:\WINDOWS\SYSTEM32\avldr.dll
O20 - Winlogon Notify: WgaLogon - F:\WINDOWS\
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - F:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - F:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\pavsrv51.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\FIREWALL\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - F:\Program Files\Panda Software\Panda Titanium 2006 Antivirus + Antispyware\TPSrv.exe

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stevemcbill
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1 post since Oct 2007
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Posting in an effort to help others with the same problem (i.e. Internet Explorer not connecting to the Internet but Firefox connecting OK).

The problem occurred some time ago - I was still on Dial-Up - one evening IE-6, OE, Firefox and update procedures for software worked. The next morning Firefox and Outlook Express would connect BUT IE-6 and most software updates would not. At this time I was running SpyBot and Kaspersky AntiVirus. Since then I have moved to BT Broadband but still IE-6 and software updates would NOT connect (Firefox & OE were fine).

Have recently downloaded AVG AntiSpy, SuperAntiSpyware, Ad-Aware; have manually updated all of these and updated SpyBot. Have also deleted Kaspersky AntiVirus (outdated) and installed AVG AntiVirus - sadly, this resulted in no change to what was happening. I obviously performed full scans with every one of the products - all to no avail.

This morning, I came across one post where the writer had 'fixed' the problem by deleting his Norton Anti-Virus. After thinking for a bit I remembered that when Kaspersky was installed it had also installed Kaspersky Anti-Hacker -a monitor for attacks via the ports. There was an icon for it in the system tray. I right-clicked the icon and exited the program. I clicked the IE icon and IE came up and connected to my home page. I un-installed the Kaspersky Anti-Hacker and rebooted. Sadly, IE was back to NOT connecting BUT another re-boot sorted it out. Since then IE and program updates have worked fine !

SO, what had happened ?? All I can think is that on the evening everything last worked there was an MS Update for IE which updated it to bring it in-line with the new IE-7. This update had installed code which conflicts with older anti-viral or port monitoring software. SO, my suggestion would be that you should try disabling your anti-viral software and see if IE works. If it does, change your protection software or get a more up to date version.

Hope that helps !!

Steve :) <snip>

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ds_1
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1 post since May 2008
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HI & help.. everything seems to be running fine on my computer but when I click on IE, I get a quick flash of a partial page & it disappears. So I am unable to get to tools, etc. My msn messenger & also msn explorer..but not the ie6. I have sp2, Norton anti virus, firewall, Webroot, reg. clean and have tried it all. HELP!!

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Ianh
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1 post since Oct 2010
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I had this problem and fixed it by running a "remove Norton products" program from norton web site.

This was caused by an inactive Norton Antivirus / internet security....

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