943,954 Members | Top Members by Rank

Hardware and Software > Microsoft Windows > Viruses, Spyware and other Nasties > MSN messenger has encountered an error and needs to close
Ad:
Permalink
Jul 22nd, 2006
0

MSN messenger has encountered an error and needs to close

Expand Post »
Hello, I have a problem with MSN messenger. Every time i open it, within 3 seconds i get a message saying "MSN has encountered a problem and needs to close"

I see some other people have had this problem and i have followed their instructions about posting a topic here with a HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 6:53:25 PM, on 7/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINNT\system32\RUNDLL32.EXE
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\NETGEAR\WG111T Configuration Utility\wlan111t.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINNT\system32\msiexec.exe
C:\WINNT\system32\svchost.exe
C:\Documents and Settings\user\My Documents\Hijack This\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dsl.optusnet.com.au/
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [NVRTCLK] C:\WINNT\system32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: NETGEAR WG111T Smart Wizard.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://mattpasa.spaces.msn.com//Phot...d/MsnPUpld.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab31267.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINNT\
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe






Any help is greatly apprecciated... I have searched hours on end for a sollution
Similar Threads
Reputation Points: 10
Solved Threads: 0
Newbie Poster
Mattpasa is offline Offline
2 posts
since Jul 2006
Permalink
Jul 22nd, 2006
0

Re: MSN messenger has encountered an error and needs to close

Dont worry!!! I fixed it by repairing Windows XP!
Reputation Points: 10
Solved Threads: 0
Newbie Poster
Mattpasa is offline Offline
2 posts
since Jul 2006
Permalink
Oct 23rd, 2007
0

Re: MSN messenger has encountered an error and needs to close

repairing what from xp ?

you mean Reformating it ?
Reputation Points: 10
Solved Threads: 0
Newbie Poster
nomee is offline Offline
5 posts
since Oct 2007
Permalink
Oct 23rd, 2007
0

Re: MSN messenger has encountered an error and needs to close

Not sure ul get a reply from mattpas, nomee, thread is well old. You run a windows Repair from the installation media.... it is a part of Setup that searches for and repairs an old installation thereby saving your data. No formatting is involved.
Mmm.... I see now that you are also in another thread that was also not started by you, with crunchie... follow his advice.
Last edited by gerbil; Oct 23rd, 2007 at 10:17 pm.
Reputation Points: 239
Solved Threads: 296
Industrious Poster
gerbil is offline Offline
4,169 posts
since May 2005
Permalink
Feb 12th, 2008
0

Re: MSN messenger has encountered an error and needs to close

I know it has been awhile since you posted this, but my hubby is having the same problem ad I am not sure I understand your directions. How do I do the windows repair and should I have the installation media on a disc?
Reputation Points: 10
Solved Threads: 0
Newbie Poster
beanermw is offline Offline
2 posts
since Feb 2008
Permalink
Feb 12th, 2008
0

Re: MSN messenger has encountered an error and needs to close

Before you contemplate a complete windows repair you should try to reinstall just Messenger from your XP installation CD. The CD should match your SP status... eg XP-SP2... Not got one? - borrow it.
-Open an Explorer window, do a search for msmsgs.inf -the default location for this file is in the C:\Windows\Inf folder [or show hidden files and folders and navigate to it].
-Right click the msmsgs.inf file, and then click Install.
-Insert your Windows XP SP2 CD-ROM when prompted and on it locate the I386 folder, click Open, and then click OK.
The Messenger files are installed and registry entries corrected.
Say how you get on.
Reputation Points: 239
Solved Threads: 296
Industrious Poster
gerbil is offline Offline
4,169 posts
since May 2005
Permalink
Feb 12th, 2008
0

Re: MSN messenger has encountered an error and needs to close

windows xp came pre-installed on the computer so I do not have a disc. I spent the greater part of the day dealing with tech from Qwest, msn, and HP, so hopefully the problem is fixed now. :]
Thanks!
Reputation Points: 10
Solved Threads: 0
Newbie Poster
beanermw is offline Offline
2 posts
since Feb 2008

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
Message:
Previous Thread in Viruses, Spyware and other Nasties Forum Timeline: Downloaded Unknown Trojan
Next Thread in Viruses, Spyware and other Nasties Forum Timeline: Hate to ask but am wits end--HJT Log included





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC