Guys! i need help seriously!!!
i cant get into ctrl panel even when i go in safe mode using the main admin.
when i try to go in ctrl panel, it says that the system administrator has restricted the access.
here is the log i just scan with hijack this:
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:53:19 AM, on 2/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Acer TV-FM\Kernel\TV\CLCapSvc.exe
C:\Program Files\Acer TV-FM\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
D:\Spyware Doctor\svcntaux.exe
D:\Spyware Doctor\swdsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\SPYWAR~1\sp_rsser.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Acer TV-FM\Kernel\TV\CLSched.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
D:\Spyware Doctor\SDTrayApp.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\SysMonitor.exe
C:\Program Files\Acer TV-FM\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BitTorrent_DNA\dna.exe
C:\Program Files\Acer WLAN 11g USB Dongle\ZDWlan.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\SECURI~1\NSCSRVCE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Li Jiang\Desktop\HiJackThis_v2.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\printer.exe
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\WINDOWS\system32\SysMonitor.exe
O4 - HKLM\..\Run: [AspireService] C:\Program Files\Acer\Acer eMode Management\AspireService.exe
O4 - HKLM\..\Run: [MediaSync] C:\Program Files\Acer\Acer eConsole\MediaSync.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Acer TV-FM\PCMService.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SDTray] "D:\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [SpywareTerminator] "C:\PROGRA~1\SPYWAR~1\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [UpdateWin] C:\WINDOWS\system32\advapi32f.exe
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BitTorrent] "D:\bittorrent.exe" --force_start_minimized
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\BitTorrent_DNA\dna.exe"
O4 - HKCU\..\Run: [Veoh] "D:\Program files\VeohClient.exe" /VeohHide
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Acer Empowering Technology.lnk = ?
O4 - Global Startup: Acer WLAN 11g USB Dongle.lnk = C:\Program Files\Acer WLAN 11g USB Dongle\ZDWlan.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) -
http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) -
http://messenger.zone.msn.com/binary...r.cab56986.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) -
http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) -
http://dlm.tools.akamai.com/dlmanage...ex-2.0.6.4.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} -
http://www.fileplanet.com/fpdlmgr/ca..._2.3.2.100.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) -
http://messenger.zone.msn.com/EN-SG/.../GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsu...?1160550313781
O16 - DPF: {82FFA573-38AA-482A-99AD-91F697B91631} (Installer.InstallControl) -
http://static.35mb.com/applet/applet_o.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) -
http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) -
http://messenger.zone.msn.com/binary...t.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\stdole32.dat
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Acer Media Server - Acer Inc. - C:\Program Files\Acer\Acer eConsole\MediaServerService.exe
O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Memory Check Service AcerMemUsageCheckServiceWebClient (AcerMemUsageCheckServiceWebClient) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Alerter AlerterShellHWDetection (AlerterShellHWDetection) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Event Manager ccEvtMgrRemoteAccess (ccEvtMgrRemoteAccess) - Unknown owner - C:\WINDOWS\system32\12520437n.exe (file missing)
O23 - Service: Symantec Event Manager ccEvtMgrSamSs (ccEvtMgrSamSs) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer TV-FM\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer TV-FM\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer TV-FM\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: CyberLink Media Library Service CyberLinkCLCapSvc (CyberLinkCLCapSvc) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: DCOM Server Process Launcher DcomLaunchdmadmin (DcomLaunchdmadmin) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Event Log Eventlogxmlprov (Eventlogxmlprov) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Fast User Switching Compatibility FastUserSwitchingCompatibilitySPBBCSvc (FastUserSwitchingCompatibilitySPBBCSvc) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Fax FaxCLSched (FaxCLSched) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HTTP SSL HTTPFilterRpcSs (HTTPFilterRpcSs) - Unknown owner - C:\WINDOWS\system32\algn.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: IMAPI CD-Burning COM Service ImapiServiceupnphost (ImapiServiceupnphost) - Unknown owner - C:\WINDOWS\system32\advapi32b.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: LiveUpdate LiveUpdateClipSrv (LiveUpdateClipSrv) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Network Connections NetmanRasMan (NetmanRasMan) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service NPFMntorsdCoreService (NPFMntorsdCoreService) - Unknown owner - C:\WINDOWS\system32\1031b.exe (file missing)
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Removable Storage NtmsSvcTrkWks (NtmsSvcTrkWks) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Smart Card SCardSvrWudfSvc (SCardSvrWudfSvc) - Unknown owner - C:\WINDOWS\system32\adsntp.exe (file missing)
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - Unknown owner - D:\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - D:\Spyware Doctor\swdsvc.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) SharedAccessFastUserSwitchingCompatibility (SharedAccessFastUserSwitchingCompatibility) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Shell Hardware Detection ShellHWDetectionSPBBCSvc (ShellHWDetectionSPBBCSvc) - Unknown owner - C:\WINDOWS\system32\accwizr.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Print Spooler Spooler Core LC (Spooler Core LC) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Spyware Terminator Clam Service (sp_clamsrv) - Crawler.com - C:\Program Files\WinClamAVShield\sp_clamsrv.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\PROGRA~1\SPYWAR~1\sp_rsser.exe
O23 - Service: System Restore Service srserviceLmHosts (srserviceLmHosts) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: MS Software Shadow Copy Provider SwPrvCyberLinkCLCapSvc (SwPrvCyberLinkCLCapSvc) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: MS Software Shadow Copy Provider SwPrvHidServ (SwPrvHidServ) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Performance Logs and Alerts SysmonLogPolicyAgent (SysmonLogPolicyAgent) - Unknown owner - C:\WINDOWS\system32\ahuif.exe (file missing)
O23 - Service: Telephony TapiSrvDcomLaunch (TapiSrvDcomLaunch) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Volume Shadow Copy VSSNSCService (VSSNSCService) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Windows Time W32TimeRasAuto (W32TimeRasAuto) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: WebClient WebClientAcerMemUsageCheckService (WebClientAcerMemUsageCheckService) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
O23 - Service: Security Center wscsvcImapiServiceupnphost (wscsvcImapiServiceupnphost) - Unknown owner - C:\WINDOWS\system32\advapi32f.exe (file missing)
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