knaiad,

If you felt like you were being brushed off, I'd like to offer an apology.

We're a relatively new (and relatively small) support site, those of us who moderate and/or provide advice do so on our free time and on a strictly volunteer basis, and to be quite honest, this "spyware" epidemic has overwhelmed us a bit.

Our membership has grown from about 6,000 members to nearly 10,000 members in less than a month, and the vast majority of those new members have joined because they're having spyware-related problems. Put simply, the number of people seeking/needing help has far outstripped the number of member who have the expertise to answer the questions.

Also- because the spyware/adware/hijackware programs are morphing and multiplying almost daily, it takes a lot of time and research on our parts to ensure that we're giving correct advice in terms of solutions. Due to that fact we will sometimes ask that members try previously-suggested solutions first (and will provide the links/resources for them to do so); it's simply a question of not having the time and/or "peoplepower" to address every one of these problems on an individual, case-by-case basis.

Again- our apologies, but I hope my explanation makes things a bit more understandable.

- Dave (DMR)

http://www.daniweb.com/techtalkforums/thread6422.html
There have been several other responses to your post at the above link. I am not sure if you have read them as yet?? If you follow the instructions there & answer in that thread, we will endeavour to see you right .