can't stay on line

[moxin]

Hi i can't stay online long when surfing the web.!!!! Why? any help it great! here is hijack this log file

Logfile of HijackThis v1.97.7
Scan saved at 4:14:05 AM, on 6/2/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [rundll32.exe] C:\WINDOWS\System32\rundll32.exe.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004033001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38004.94875
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by15fd.bay15.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A25B4830-2FC7-47F1-9152-D66BEFBB37E7}: NameServer = 142.177.1.2 142.177.129.11

[DMR]

Hi moxin,

I'm moving this to our new (or perhaps not-so-new by now) Security forum; that's where we're now concentrating spyware-related troubleshoots.

:)

When you say that you "can't stay on line", what exactly do you mean, and what type of Internet connection do you have?


By the way, this looks a bit odd:

"[rundll32.exe] C:\WINDOWS\System32\rundll32.exe.exe".

Does that entry really have a double ".exe" extension?

[Tekmaven]

Get rid of these:

O4 - HKLM\..\Run: [rundll32.exe] C:\WINDOWS\System32\rundll32.exe.exe

O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe

O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -  <a href="http://a840.g.akamai.net/7/840/537/...all/xscan53.cab">http://a840.g.akamai.net/7/840/537/...all/xscan53.cab</a> 

O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -  <a href="http://www3.ca.com/securityadvisor/...nfo/webscan.cab">http://www3.ca.com/securityadvisor/...nfo/webscan.cab</a>

I'm not sure about the nameserver line (it probably should be gotten rid of too, but I don't know if you actually have one set).

O17 - HKLM\System\CCS\Services\Tcpip\..\{A25B4830-2FC7-47F1-9152-D66BEFBB37E7}: NameServer = 142.177.1.2 142.177.129.11

[Tekmaven]

Upon further reasearch, the nameserver line is definatly bad. In fact, its probably the one causing your problems.

[caperjack]

Search IP here .
http://www.arin.net/whois/

[Tekmaven]

Its... really not legit :-P.

[moxin]

I got rid of the one that were there, but I'm still having trouble with being able to surf the web after about 10 min's. It IE says I have a dns error I believe but can't be sure because the error flashes so fast I can't read it all. I have DSL Is that what you needed? Thx for the help so far. Still something is not quite right! :(

[nic_m_moon]

I got rid of the one that were there, but I'm still having trouble with being able to surf the web after about 10 min's. It IE says I have a dns error I believe but can't be sure because the error flashes so fast I can't read it all. I have DSL Is that what you needed? Thx for the help so far. Still something is not quite right! :(

you have the sasser worm it infects IE go to symantec and find the removal tool, but I strongly recommend Norton Antivirus to protect you from further issues.

[nic_m_moon]

Oh duh forgot to tell you that the file with the isue was C:\WINDOWS\system32\lsass.exe.

[xxplosive]

hi there

to get rid of the sasser worm virus please click the below link to get the removal tool

CLICK HERE

and i suggest you download AVG 6.0 FREE EDITION to detect further worm/trojan infections and get rid of them!

while downloading you should try WEBROOT SPY SWEEPER to get rid of any spyware that may be causing problems.

I hope you problem is sorted soon!

Lee.

[crunchie]

lsass.exe is a legitimate Windows file. The file dropped by sasser is lsasss.exe
From answers that work:
LSASS is the Local Security Authentication Server. It verifies the validity of user logons to your PC/Server (in technical jargon : it generates the process that is responsible for authenticating users for the Winlogon service).

Recommendation :
An integral part of the operating system, leave alone provided that its full path as shown in The Ultimate Troubleshooter is either C:\WinNT\System32\LSASS.exe (Windows 2000) or C:\Windows\System32\LSASS.exe (Windows XP/2003). If the path is anything else then you may have a virus

[caperjack]

This looks funny ,note the 2.exe's
O4 - HKLM\..\Run: [rundll32.exe] C:\WINDOWS\System32\rundll32.exe.exe

[crunchie]

I think that DMR picked that up too. I think we need a fresh log to view.

[caperjack]

I think that DMR picked that up too. I think we need a fresh log to view.

you are right ,i need to stop speed reading.:)

[DMR]

Yeah, speed kills man. Remember- friends don't let friends speed and post.

:mrgreen:

[moxin]

Logfile of HijackThis v1.97.7
Scan saved at 1:33:14 AM, on 6/5/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.aliant.net
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38004.94875
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by15fd.bay15.hotmail.msn.com/activex/HMAtchmt.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{A25B4830-2FC7-47F1-9152-D66BEFBB37E7}: NameServer = 142.177.1.2 142.177.129.11

I know its not the sasser worm and I have norton

[caperjack]

You need to contact you Internet service provider .There is nothing wrong with you log ,so it may be hardware/software ,Or maybe the Aliant stirke!!
Bad modem maybe or bad configuration somewhere .

[moxin]

Thats what my next step was thx for bringing it up though. Now I feel like thats the problem :) thx a bunch guys!!!