About:Blank HijackThis from JaqJaq

[jaqjaq]

Here is my HijackThis logfile.

Thank you for your help.

Logfile of HijackThis v1.97.7
Scan saved at 1:13:25 PM, on 6/22/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\regsvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\system32\MSTask.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\Outlook Express\MSIMN.EXE
C:\WINDOWS\system32\wisptis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [WCPI] C:\WINDOWS\system32\wintsvit.exe
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://217.73.66.1/del/d_a_loader.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[crunchie]

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked' :

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O4 - HKCU\..\Run: [WCPI] C:\WINDOWS\system32\wintsvit.exe

O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://217.73.66.1/del/d_a_loader.cab

Reboot into safe mode following the instructions here & navigate to & delete the following if found:

C:\WINDOWS\system32\wintsvit.exe< file

Reboot normally.

Launch Notepad, and copy/paste the bold below into a new text file. Save it as URLRepair.reg (Change the 'Save As Type' to 'All Files'). Save it in C:\

REGEDIT4
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{CFBFAE00-17A6-11D0-99CB-00C04FD64497}"=""

Locate it (in C:\) and double-click on it (launch it). You'll recieve a prompt similar to: "Do you wish to merge the information into the registry?". Answer yes and wait for a message to appear similar to "Merged Successfully".

Post a new log plz.

[jaqjaq]

I did everything you suggested. Here is the new log:

Logfile of HijackThis v1.97.7
Scan saved at 12:41:27 PM, on 6/23/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\regsvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\system32\MSTask.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

[jaqjaq]

Sorry. Here is the entire Log.

Logfile of HijackThis v1.97.7
Scan saved at 12:41:27 PM, on 6/23/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\regsvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\system32\MSTask.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[crunchie]

Looking good.

[jaqjaq]

Thank you very much.

However, I think I am still infected!

I have downloaded popup stopper, and it does a good job of stopping popups. But every time it tries to do so, the words About:Blank appears in the pop up that is being closed. I therefore think that it problem remains somewhere on my computer.

Any thoughts? ;)

[jaqjaq]

I Was Right. The Problem Is Back.

This Time I Get A Pop Up Every Few Minutes, And The Pop Up Stopper Does Not Work.

Please Help.

[jaqjaq]

I Was Right. The Problem Is Back.

This Time I Get A Pop Up Every Few Minutes, And The Pop Up Stopper Does Not Work.

Please Help.

The pop up says "Only the Best" and it trys to sell me a spyware remover at : http://www2.palsol.com/spyrem_offer/index.html?hop=extron

The home page is not about:balnk. it is: "res://bibtf.dll/index.html#26643" and the page provides: "Home Search"

I did everthing that i could think of and could find on the various related threads but to no avail.

here is my most up to date log:

Logfile of HijackThis v1.97.7
Scan saved at 5:18:52 PM, on 6/28/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\WINDOWS\apixg32.exe
C:\WINDOWS\mfceb.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://bibtf.dll/index.html#26643
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://bibtf.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://bibtf.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {73A2EFBB-38ED-18F3-2B78-49EE04A5FEAB} - C:\WINDOWS\iekv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [sdker.exe] C:\WINDOWS\system32\sdker.exe
O4 - HKLM\..\Run: [mfceb.exe] C:\WINDOWS\mfceb.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[crunchie]

Please download this tool called About Buster from:
http://www.atribune.org/downloads/AboutBuster.zip
Created by RubberDucky
Unzip it to your desktop but don't run it yet.

Now start Hijackthis and tick the boxes next to these items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://bibtf.dll/index.html#26643
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://bibtf.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://bibtf.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\bibtf.dll/sp.html#26643

O2 - BHO: (no name) - {73A2EFBB-38ED-18F3-2B78-49EE04A5FEAB} - C:\WINDOWS\iekv.dll

Now close ALL Internet Explorer windows and hit fix checked.
Do not open internet explorer to come back here until after running the tool.

Double click Aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.

Once the tool is done scanning, copy the log and paste it into your thread.
with a new Hijack this log.

[jaqjaq]

Thank you, but totally useless.

I did what you instructed. and even ran the scan twice.

Then I opened an Internet Explorer window to get to this site, and the entire thing returned. I did what you suggested one more time, and this time I even exited msn messenger before. Nothing!

Here are the results after the first two scans.

About:Buster Version 1.22
Removed! : C:\WINDOWS\apixg32.exe
Removed! : C:\WINDOWS\jzrxq.dat
Removed! : C:\WINDOWS\gdtyt.dat
Removed! : C:\WINDOWS\System32\bibtf.dll
Removed! : C:\WINDOWS\System32\ygfwx.dll
Attempted Clean Of Temp folder.
Removed LEGACY___NS_Service_3 Key
Removed __NS_Service_3 Key
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!

About:Buster Version 1.22
Removed! : C:\WINDOWS\bwems.dat
Removed! : C:\WINDOWS\System32\d3vq32.exe
Attempted Clean Of Temp folder.
Removed LEGACY___NS_Service_3 Key
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!

Here is the result after the last scan:

About:Buster Version 1.22
Removed! : C:\WINDOWS\bwems.dat
Error Removing! : C:\WINDOWS\System32\ieid32.exe
Removed! : C:\WINDOWS\System32\ygfwx.dll
Removed! : C:\WINDOWS\System32\liwud.dll
Removed! : C:\WINDOWS\System32\xbmet.dll
Removed! : C:\WINDOWS\System32\jeywg.dat
Removed! : C:\WINDOWS\System32\vfofw.dat
Attempted Clean Of Temp folder.
Removed LEGACY___NS_Service_3 Key
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!

Here is my most recent log:

Logfile of HijackThis v1.97.7
Scan saved at 12:21:25 PM, on 6/29/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\WINDOWS\mfceb.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\WINDOWS\system32\ieid32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\unzipped\hijackthis\HijackThis.exe
C:\Program Files\Outlook Express\msimn.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xbmet.dll/sp.html#26643
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://xbmet.dll/index.html#26643
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://xbmet.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\xbmet.dll/sp.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://xbmet.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\xbmet.dll/sp.html#26643
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {AC8DF552-D849-591F-A401-E899DA8F72AA} - C:\WINDOWS\system32\ntmw.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [sdker.exe] C:\WINDOWS\system32\sdker.exe
O4 - HKLM\..\Run: [mfceb.exe] C:\WINDOWS\mfceb.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKLM\..\RunOnce: [ieid32.exe] C:\WINDOWS\system32\ieid32.exe
O4 - HKLM\..\RunOnce: [winqj.exe] C:\WINDOWS\winqj.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[alc6379]

Try the instructions in this thread:
http://www.daniweb.com/techtalkforums/thread7507.html

It basically involves ripping out a DLL from the running explorer.exe and iexplore.exe processes, and then removing those files using HJT. It's worked for me, and the solution has worked through several reboots so far.

[jaqjaq]

No luck.

I did everything suggested on the other thread. HJT showed a clean log.

But I did not even have to shut down and reboot. As soon as I clicked on IE, it returned. The home page is "Home Search", but looks alot like About:Blank. The actual web page is "res://bcgzs.dll/index.html#26643"

It also creats a pop up called "only the best" with a different topic depending on the web page. When on daniweb, the pop up wants to sell me adware remover. When on business page, a business related junk, et set.

Please help.

Here is my current log

Logfile of HijackThis v1.97.7
Scan saved at 11:42:06 AM, on 6/30/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ieid32.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\mfceb.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\America Online 9.0a\aoltray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\unzipped\hijackthis\HijackThis.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://bcgzs.dll/index.html#26643
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://bcgzs.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://bcgzs.dll/index.html#26643
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {47F1A18E-4D68-80F1-6BBB-16B984AC80ED} - C:\WINDOWS\winut32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [sdker.exe] C:\WINDOWS\system32\sdker.exe
O4 - HKLM\..\Run: [mfceb.exe] C:\WINDOWS\mfceb.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar (HKLM)
O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[crunchie]

• Make sure your settings allow you to view "Hidden files". Open up any explorer windows and click on "Tools" => "Folder Options" => "View" and be sure to check off "Show Hidden Files and Folders".


• Press Ctrl+Alt+Delete once => Click Task Manager => Click the Processes tab => Double-click the Image Name column header to alphabetically sort the processes => Scroll through the list and look for "ieid32.exe" & "mfceb.exe". If you find the files, click on them, and then click End Process => Exit the Task Manager.


• Next, go to Start->Run and type "Services.msc" (without quotes) then hit OK.


• Scroll down and find the service called "Network Security Service".


• When you find it, double-click on it. In the next window that opens, click the Stop button, then change the Startup Type to Disabled. Now hit Apply and then OK and close any open windows.



• Run HijackThis, click on "Scan" and then place a check mark in the following boxes, And click on "Fix Checked":

  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643
  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://bcgzs.dll/index.html#26643
  R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://bcgzs.dll/index.html#26643
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://bcgzs.dll/index.html#26643
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\bcgzs.dll/sp.html#26643

  O2 - BHO: (no name) - {47F1A18E-4D68-80F1-6BBB-16B984AC80ED} - C:\WINDOWS\winut32.dll

  O4 - HKLM\..\Run: [sdker.exe] C:\WINDOWS\system32\sdker.exe
  O4 - HKLM\..\Run: [mfceb.exe] C:\WINDOWS\mfceb.exe




• Reboot into Safe Mode - How do I boot into "Safe" mode? , and delete the following files:

  C:\WINDOWS\system32\bcgzs.dll< file

  C:\WINDOWS\winut32.dll< file

  C:\WINDOWS\system32\sdker.exe< file
  C:\WINDOWS\mfceb.exe< file
  C:\WINDOWS\system32\ieid32.exe< file



• Go to Start => Run and type in "regedit" (without quotes) and press "Enter".


• One the registry opens, Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\__NS_Service_3
  If __NS_Service_3 exists , right click on it and choose delete from the menu.


• Still in the registry, navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY___NS_Service_3
  If LEGACY___NS_Service_3 exists then right click on it and choose delete from the menu.


• Exit regedit and reboot in Normal Mode.


• Two files (Possibly three) were also deleted from your computer and need to be replaced.
  • control.exe - Go to Merijn Files (control) and download the version of control.exe for your operating system. If you are running Windows 2000, copy it to c:\winnt\system32\. For Windows XP, copy it to c:\windows\system32\.
  
  
  • Download the Hoster from here . Press "Restore Original Hosts" and press "OK". Exit Program.
  
  
  • If you have Spybot S&D installed you will also need to replace one file. Go here: Merijn's Files (sdhelper) and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)
  
  


• Run HiJackThis again and post a new log in this thread.

[jaqjaq]

I did as you asked. A few problems:

Step 6

Could not find O2 - BHO: (no name) - {47F1A18E-4D68-80F1-6BBB-16B984AC80ED} - C:\WINDOWS\winut32.dll.

However, I deleted the outof place dll file I found.

Step 7

could not find:

C:\WINDOWS\system32\bcgzs.dll< file
C:\WINDOWS\winut32.dll< file
C:\WINDOWS\system32\sdker.exe< file
C:\WINDOWS\mfceb.exe< file
C:\WINDOWS\system32\ieid32.exe< file

I did find and delete:

C:\WINDOWS\system32\sdker.ex$

Step 10

Could not delete or rename: LEGACY___NS_Service_3
The system provided "cannot delete LEGACY___NS_Service_3:error while deleting key.

Step 12:

could not logon to merijn.

But the good news is that the hijaker is not workinga anymore. However, the pop up closer still closes a pop up named "about:blank". So the system is still infected.

Here is my most recent log after I opened Internet Explorer.

Logfile of HijackThis v1.97.7
Scan saved at 1:37:27 PM, on 7/1/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~3\NORTON~1\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~3\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\unzipped\hijackthis\HijackThis.exe

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\Adaptec\DirectCD\directcd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Dell Home (HKCU)
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4317/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C868E040-49D6-4230-B9A4-668045F64E56}: Domain = pacbell.net

[DMR]

q1. Close all running programs and Explorer windows.

2. Re-run HJT and have it fix:
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab

3. In your Internet Options control panel:
- Delete all Temporary Internet files, including "offline content"
- Delete cookies

4. Empty your Recycle Bin

5. Reboot

[jaqjaq]

Thnak you for your help. I did what you recommended. look ok so far.

however, my computer is much slower, specially during its downloads, than before the hijaker problem. Any soloutions? I have run all of nortons fixes.

[DMR]

What Norton programs have you run? Did they find problems?

Have you done a disk defrag lately?

[jaqjaq]

Norton System Works 2004. It is useless. It does not catch any of the problems.

I did defragment over the weekend. A slight improvement. However, opening any application takes what seems forever.

[caperjack]

Ok , I don't usually recommend this but, you have been at it since June 22 ,and still no joy .
Format and reload windows ,takes about 3-4 hrs ,install all updated and Check my signature for some programs to help keep it clean .,and Enjoy yourself .

[jaqjaq]

Ok , I don't usually recommend this but, you have been at it since June 22 ,and still no joy .
Format and reload windows ,takes about 3-4 hrs ,install all updated and Check my signature for some programs to help keep it clean .,and Enjoy yourself .

I would rather buy a new computer than format and reload windows. I do not even know how to do that!!!!?

Please help.
about:blank hijaker is back completly. Please help me. I will post log below.