Windows XP "Hangs" in shut-down

[Foster]

Thanks for the helpful replies, folks. After spending the better part of this morning going through my windows files, I found a little exe called, isInstall. When I tried to scan it with Norton, it crashed windows. Upon restarting, I get a popup warning me that a "malicious script was detected and removed". The trojan was, isInstall.exe

So I did a full system scan again, and Norton didn't hang-up in the intuit\shared file any longer. Windows also shuts down and restarts normally. :cheesy:

I hate to post another thread in the security forum, so maybe a moderator could move this? I ran HighJack, and this is my log;

Logfile of HijackThis v1.98.0
Scan saved at 8:07:44 PM, on 7/15/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\VISION~1\ONETOU~2.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\kbjvgf.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\HCPC.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\System32\uickTimeVRQ.exe
C:\WINDOWS\System32\ASSERR.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Bethesda Softworks\Morrowind\TES Construction Set.exe
C:\WINDOWS\System32\ti2evxxa.exe
C:\Program Files\MSN\MSNCoreFiles\MSN6.EXE
C:\WINDOWS\System32\BDUSRK.exe
C:\Documents and Settings\Eric\My Documents\My Downloads\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [OneTouch Monitor] C:\PROGRA~1\VISION~1\ONETOU~2.EXE
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKLM\..\Run: [exthybr] C:\WINDOWS\System32\kbjvgf.exe
O4 - HKLM\..\Run: [HCPC] C:\WINDOWS\System32\HCPC.exe
O4 - HKLM\..\Run: [uickTimeVRQ] C:\WINDOWS\System32\uickTimeVRQ.exe
O4 - HKLM\..\Run: [ASSERR] C:\WINDOWS\System32\ASSERR.exe
O4 - HKLM\..\Run: [ti2evxxa] C:\WINDOWS\System32\ti2evxxa.exe
O4 - HKLM\..\Run: [BDUSRK] C:\WINDOWS\System32\BDUSRK.exeO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Check for OneTouch Updates.lnk = C:\Program Files\Visioneer OneTouch\WiseUpdt.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .tif: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O15 - Trusted Zone: http://groups.msn.com
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://www.atex.cc/dm/cax.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D53CF19-42B1-4867-BE8D-41D15CB4BEBF}: NameServer = 205.171.3.65 205.171.2.65
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D53CF19-42B1-4867-BE8D-41D15CB4BEBF}: NameServer = 205.171.3.65 205.171.2.65

The 04 HKLM lines in bold I find suspicious, but I really have no idea what I'm looking at. Are these actual problems?

Again, thanks for the help.

[crunchie]

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked':

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)

O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKLM\..\Run: [exthybr] C:\WINDOWS\System32\kbjvgf.exe
O4 - HKLM\..\Run: [HCPC] C:\WINDOWS\System32\HCPC.exe
O4 - HKLM\..\Run: [uickTimeVRQ] C:\WINDOWS\System32\uickTimeVRQ.exe
O4 - HKLM\..\Run: [ASSERR] C:\WINDOWS\System32\ASSERR.exe
O4 - HKLM\..\Run: [ti2evxxa] C:\WINDOWS\System32\ti2evxxa.exe
O4 - HKLM\..\Run: [BDUSRK] C:\WINDOWS\System32\BDUSRK.exe

O16 - DPF: {2048B51E-8D74-4762-82CE-B48CF545EEEA} (CAX Object) - http://www.atex.cc/dm/cax.cab

Reboot into safe mode following the instructions here & navigate to & delete the following if found:

C:\WINDOWS\realtime.exe
C:\WINDOWS\System32\kbjvgf.exe
C:\WINDOWS\System32\HCPC.exe
C:\WINDOWS\System32\uickTimeVRQ.exe
C:\WINDOWS\System32\ASSERR.exe
C:\WINDOWS\System32\ti2evxxa.exe
C:\WINDOWS\System32\BDUSRK.exe

Reboot normally after doing the above then post a fresh log please.