Sorry for the lateness of my reply, I was away for the week and was unable to work on my mothers computer. Anyways I did those scans on her system but was unable to update the packages as her internet was being blocked somehow (by the spy ware component I imagine) So I had to scan them without the updates
I managed to delete around the sum of 500 spy ware components, Registry keys and memory processes. After performing Spybot and Hijack, this is the Log I recovered. I have deleted nothing as per your instructions.
Logfile of HijackThis v1.98.2
Scan saved at 11:05:05 PM, on 07/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\rundll32.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\windows\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\eXtendia AntiVirus AVK Pro\AVKService.exe
C:\Program Files\eXtendia AntiVirus AVK Pro\AVKWCtl.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\windows\Explorer.EXE
C:\windows\SOUNDMAN.EXE
C:\windows\System32\S3tray2.exe
C:\WINDOWS\System32\LXSUPMON.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE
C:\windows\mHotkey.exe
C:\windows\System32\carpserv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\windows\System32\ctfmon.exe
C:\WINDOWS\System32\Oqrh8N.exe
C:\WINDOWS\System32\Oqrh8N.exe
C:\windows\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\Hijack This\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.shaw.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about
:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Shaw High Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {E60CFC77-C277-4C7B-BCA4-0F2AA36D9282} - (no file)
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-D3FA-F27BA787AD2D} - (no file)
O4 - HKLM\..\Run: [5232ZK34FD8JGQ] C:\windows\System32\PlsO0A54.exe
O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /startup
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC1.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [AVK Mail Checker] "C:\Program Files\eXtendia AntiVirus AVK Pro\AVKPOP.EXE"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [System Soap Pro] C:\PROGRA~1\SYSTEM~1\soap.exe min
O4 - HKCU\..\Run: [POPUPWATCH] C:\Program Files\BulletProofSoft.com\SpywareRemover\popup-watch\PopUpWatch.exe /STARTUP
O4 - HKCU\..\Run: [HELPEXP.EXE] C:\Program Files\Alset\HelpExpress\Owner\Client\HelpExp.exe
O4 - HKCU\..\Run: [Cuse] C:\Documents and Settings\Owner\Application Data\soeo.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\System32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Shaw Help - {3B163087-29DF-46DE-A556-348DBF497A74} -
http://support.shaw.home.com (file missing) (HKCU)
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O14 - IERESET.INF: START_PAGE_URL=http://www
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/b...ll/xscan53.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) -
http://security.symantec.com/sscv6/S.../bin/cabsa.cab
I have gained internet access but I would still prefer to remove those RUNDLL error messages I get on startup. Thanks