First I want to thank you for getting back to me so quickly. Since I am a newbie to this forum, I'll use that as an excuse for not researching this further prior to creating my own thread. I did try the provided solution and ran into a problem.
I am unable to access Apm. A message appears that informs me that "This program has performed an illegal operation and will be shut down". I have tried uninstalling and reinstalling to no success.
The following is the detail info from the error message:
APM caused an invalid page fault in
module <unknown> at 0000:00000009.
Registers:
EAX=0052063c CS=0177 EIP=00000009 EFLGS=00010202
EBX=0052063c SS=017f ESP=0064f8f4 EBP=0064fc5c
ECX=00000000 DS=017f ESI=00000000 FS=56f7
EDX=00000000 ES=017f EDI=00000000 GS=56e6
Bytes at CS:EIP:
00 87 cf 65 04 70 00 65 04 70 00 54 ff 00 f0 a4
Stack dump:
0064017f 00403ef8 00520538 01000104 00000100 00000100 00000000 00000001 00000000 000000ff 00000000 00000000 00000000 00000000 00000000 00000000
My HJT dump looks like this:
Logfile of HijackThis v1.97.7
Scan saved at 3:47:03 PM, on 08/09/2004
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\PRINTRAY.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\GWHOTKEY.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\TEMP\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\WINDOWS\TEMP\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\WINDOWS\TEMP\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\TEMP\sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = file://C:\WINDOWS\TEMP\sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = file://C:\WINDOWS\TEMP\sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about
:blank
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\SDPH20.DLL
O2 - BHO: (no name) - {5FB393C9-58BA-4AA2-9EA2-78C2F2D5AA57} - C:\WINDOWS\SYSTEM\FBP.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_2_3_0.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~3\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~3\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKLM\..\Run: [EnsoniqMixer] starter.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~3\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [NETZIP SMARTDOWNLOADER] C:\WINDOWS\SYSTEM\npnzdad.exe /t
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Quicken Scheduled Updates.lnk = C:\QUICKENW\bagent.exe
O4 - Startup: PowerReg Scheduler.exe
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.co...910.5390509259
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://207.188.7.150/266069255642264...p/RdxIE601.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) -
http://officeupdate.microsoft.com/Te...loads/outc.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) -
http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) -
http://www.plaxo.com/activex/PlaxoInstall.cab
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) -
http://supportsoft.adelphia.net/sdcc...d/tgctlins.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) -
https://www-secure.symantec.com/tech...ActiveData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
http://zone.msn.com/bingame/zuma/def...ploader_v5.cab
Without Apm, I'm not repeat the solution that was provided.
Thanks for your all your help.