Here is the Hijack log. Running several spyware programs that do not help. Have not tried Shredder yet. Any suggestions would be greatly appreciated.

Logfile of HijackThis v1.98.2
Scan saved at 7:28:16 AM, on 8/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\winfr.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\system32\atlzx.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\America Online 9.0c\aoltray.exe
C:\Program Files\Common Files\efax\HotTray.exe
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\cidaemon.exe
C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
C:\ProWin03\32bit\protax03.exe
C:\DOCUME~1\MICHAE~1\LOCALS~1\Temp\Intuit Fuse Cleanup.0001
C:\Program Files\America Online 9.0c\waol.exe
C:\Program Files\America Online 9.0c\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Documents and Settings\michael jacobson\Local Settings\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=explorer.exe winlogin.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ATTBroadbandClient] C:\Program Files\AT&T\BBClient\Programs\RegCon.exe /admincheck
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [NDplDeamon] winlogin.exe
O4 - HKLM\..\Run: [sr1exe] "C:\Documents and Settings\All Users\Application Data\Dell\Alert\252\updtSup3.exe"
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [TaskScheduler] C:\ProWin03\32bit\TaskSch.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - HKLM\..\Run: [atlzx.exe] C:\WINDOWS\system32\atlzx.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\RunOnce: [ipst32.exe] C:\WINDOWS\system32\ipst32.exe
O4 - HKLM\..\RunOnce: [javavr.exe] C:\WINDOWS\system32\javavr.exe
O4 - HKLM\..\RunOnce: [atlyh32.exe] C:\WINDOWS\system32\atlyh32.exe
O4 - HKLM\..\RunOnce: [mslf.exe] C:\WINDOWS\system32\mslf.exe
O4 - HKLM\..\RunOnce: [apphz32.exe] C:\WINDOWS\apphz32.exe
O4 - HKLM\..\RunOnce: [d3ii.exe] C:\WINDOWS\d3ii.exe
O4 - HKLM\..\RunOnce: [appjh32.exe] C:\WINDOWS\appjh32.exe
O4 - HKLM\..\RunOnce: [apirr.exe] C:\WINDOWS\apirr.exe
O4 - HKLM\..\RunOnce: [netbo32.exe] C:\WINDOWS\system32\netbo32.exe
O4 - HKLM\..\RunOnce: [winlg32.exe] C:\WINDOWS\system32\winlg32.exe
O4 - HKLM\..\RunOnce: [atlgr32.exe] C:\WINDOWS\atlgr32.exe
O4 - HKLM\..\RunOnce: [addgd.exe] C:\WINDOWS\system32\addgd.exe
O4 - HKLM\..\RunOnce: [sdkrf.exe] C:\WINDOWS\sdkrf.exe
O4 - HKLM\..\RunOnce: [d3bs.exe] C:\WINDOWS\system32\d3bs.exe
O4 - HKLM\..\RunOnce: [appqn.exe] C:\WINDOWS\system32\appqn.exe
O4 - HKLM\..\RunOnce: [sdkuo32.exe] C:\WINDOWS\system32\sdkuo32.exe
O4 - HKLM\..\RunOnce: [d3kx32.exe] C:\WINDOWS\system32\d3kx32.exe
O4 - HKLM\..\RunOnce: [sdknt32.exe] C:\WINDOWS\sdknt32.exe
O4 - HKLM\..\RunOnce: [mszi.exe] C:\WINDOWS\mszi.exe
O4 - HKLM\..\RunOnce: [systd32.exe] C:\WINDOWS\systd32.exe
O4 - HKLM\..\RunOnce: [addpp32.exe] C:\WINDOWS\addpp32.exe
O4 - HKLM\..\RunOnce: [ieqs.exe] C:\WINDOWS\system32\ieqs.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0c\aoltray.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\QUICKENW\bagent.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar - {1AE2F26C-8E23-4930-A68D-9E681A764001} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {1AE2F26C-8E23-4930-A68D-9E681A764001} - (no file)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/game...ts/y/at0_x.cab
O16 - DPF: {0D3983A9-4E29-4F33-8313-DA22B29D3F87} (QuickBooks Online Edition Utilities Class v6) - https://accounting.quickbooks.com/v10.139/qboax6.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors.com/member/ocx/plotwon.ocx
O16 - DPF: {DBB177CC-6908-4B53-9BEE-F1C697818D65} (QuickBooks Online Edition Utilities Class v4a) - https://accounting.quickbooks.com/v7.167/qboax4a.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.ritzpix.com/add/XUpload.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{C9A8AF12-5A6A-4B53-8114-95BFDFE63BEE}: NameServer = 205.188.146.146
O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll (file missing)